I'm stumped. I want to place a call from within Outlook Contacts
using
the native dialer on our 2420/4620 telephones. I get the following
message. "One of the components of the telephoney device drive is
missing, use Windows Control Panel to set up the driver properly."
We have an S8700, IP Connect backend and are a full Microsoft shop.

Interestingly, our current configuration works when we use IP
Softphone. We can place a call from our contacts (right-click and
select "place a call"). Also from within Office Communicator 2005
(we've done the integration to Avaya) we're able to place a call to
a contract listed in Outlook by typing the name in the "Find" field.

Suggestions? Is it as simple as Avaya having a driver which allows
this functionality to work from my computer and deskphone? I
understand I'm looking for something (a program, or a driver)to do
the
translation from Microsoft's TAPI to Avaya's TCAPI.

Thanks much.

Carol