Is there any way to eliminate the music on hold while transferring the call for particular users, we have a situation where CSR transfers the call to...
Is there any way for ANI (Caller Number) to appear on the service observer Call Master while performing remote service observe. We have 2 definity G3Rs ACDs...
We are facing a particular problem in our G3R, where our call center staffs are reporting frequent cross talk problems. The problem is like this, one CSR get...
Type: Full Time Location: Fremont, California Description: This Senior Software Engineer position will work with a small team of developers responsible for...
I am using Windows 2000 Professional. I keep on getting a "Acess violation at address 0000444E" error everytime I open Phone Manager. Any idea how to get rid...
did it ever work correctly? if not, when it was installed, did the login have local administrative rights? if not, uninstall and install it under a login with...
This sounds to me like the permissions error we had on our systems. If the software is not installed with administrator privileges you get this error at...
Has anyone here had any issues related to PRI trunks and any specific vendors? We currently have a Fujitsu boat anchor front- ending our S8700. We are...
Matt, I have set up dozens of PRI's to various Avaya (and older Lucent/AT&T versions) Definity family switches, aka Multivantage in the new lingo... Have...
I have a sitaution, i want to allow an ACD agent to have outward calling facility from one station & block the outbound calling from the other station without...
Yes, the new pc came in a few weeks ago. Thanks for all of you suggestions. MC ... real problem though is the IM 2.0 can't run in a Win95 enviroment. Either...
What Tim says is probably the most likely cause; also could be caused by inadequate RAM or defective RAM in your PC or laptop. The '0000444E' is referencing...
I'm trying to use ProComm Plus to dial into an S8700. Does anyone have the speed, settings, and termianl type needed to log into an 8700? Thanks, Mike...
Mike, Many S8700's are commonly used in conjunction with a RAS server, but your settings are determined by the modem, not the RAS server or the Media Server...
Are the following issues or problems some of what you are dealing with in your call center? 1. Which agents or groups have the best or worst service levels in ...
Hi all, I have a weird problem which has started 2 days back. A major chunk of calls which are coming into my call center after they are picked up give "DEAD...
DID YOU BOTHER TO READ THE TERMS OF THIS SITE? NO COMMERCIAL POSTINGS FOR PRODUCTS OR SERVICES! Besides, anyone with even a small amount of computer competancy...
Couple of things to check: Have any customers reported the problem to you? (Hi I've called in 6 times and keep getting dropped, what's the problem?) Do you...
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AMEN ... make complete sense of CMS and BCMS reports, providing the ACD is set up properly. ... of making any idiot a systems administrator, instead of...
My guess, is it possible your number is assigned in someones auto dialer.. You would need to get the phone company to do a trace of the calls and see if they...
Yes, B Larimer, I did "bother to read the terms of this site". The question is, did you? Perhaps you have this Forum [Avaya Forum] confused with another, maybe...
My company is currently on the look for a new switch. Right now we're running a Nortel Meridan Option 11c with an old verision of Symposium(1.4!!). Avaya's Ip...
Yes, B Larimer, I did "bother to read the terms of this site". The question is, did you? Perhaps you have this Forum [Avaya Forum] confused with another, maybe...
Hello group pls send mails on avaya openings in bangalore strictly pls help me out badly needed.] ... Do you Yahoo!? Win 1 of 4,000 free domain names from...
Abraham & London has been engaged by a leading global solution provider to staff their sales, support and technical professionals. This provider is at the...
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