Are the following issues or problems some of what you are dealing with in your call center? 1. Which agents or groups have the best or worst service levels in ...
Hi all, I have a weird problem which has started 2 days back. A major chunk of calls which are coming into my call center after they are picked up give "DEAD...
DID YOU BOTHER TO READ THE TERMS OF THIS SITE? NO COMMERCIAL POSTINGS FOR PRODUCTS OR SERVICES! Besides, anyone with even a small amount of computer competancy...
Couple of things to check: Have any customers reported the problem to you? (Hi I've called in 6 times and keep getting dropped, what's the problem?) Do you...
Immediate requirement for a company in Chennai Education - BE/B.Tech/MCA/M.Sc IT Experience - 3+ years hands on experience in nortel switch and networking ...
AMEN ... make complete sense of CMS and BCMS reports, providing the ACD is set up properly. ... of making any idiot a systems administrator, instead of...
My guess, is it possible your number is assigned in someones auto dialer.. You would need to get the phone company to do a trace of the calls and see if they...
Yes, B Larimer, I did "bother to read the terms of this site". The question is, did you? Perhaps you have this Forum [Avaya Forum] confused with another, maybe...
My company is currently on the look for a new switch. Right now we're running a Nortel Meridan Option 11c with an old verision of Symposium(1.4!!). Avaya's Ip...
Yes, B Larimer, I did "bother to read the terms of this site". The question is, did you? Perhaps you have this Forum [Avaya Forum] confused with another, maybe...
Hello group pls send mails on avaya openings in bangalore strictly pls help me out badly needed.] ... Do you Yahoo!? Win 1 of 4,000 free domain names from...
Abraham & London has been engaged by a leading global solution provider to staff their sales, support and technical professionals. This provider is at the...
Pbxinfo's Avaya Portal is an active community of Avaya professionals. We have currently updated the Downloads sections enabling you to upload and download...
Yes, I did read them... years ago... now I can't even find them... so I guess I eat crow pie and the first order of business could be an apology of sorts......
Agreed. Most likely cause is a scripted fax or autodialer, particularly if you only see the problem isolated to certain VDN or trunk destinations. If you...
Hi, I'm looking for an Avaya qualified Definity engineer in London, UK. Working for an exciting business centre company, you will be the main installer and...
Ajilon Consulting is an international IT consulting firm with offices worldwide. We have over 6,000 consultants in over 80 cities in the United States, as...
All, Here is a programming challenge; I have boiled it down somewhat for ease of understanding. The end users in question are very specific due to enviroment,...
All, Please be aware that if you have MSP's (Maintenance Service Permissions) turned on and upgrade your existing Definity platform (SCC, MCC with internal...
Hello Everyone, Yet another fun challenge! This one is full of serious technical mumbo-jumbo and not recommended for the faint of heart... Does anyone here...
B, Did you ever consider creating a Coverage Answer Group including all individuals who need to have their extensions ring on all extensions in the group?...
Mike, Good suggestion, was the path I also tried steering them down. Unfortunately, as they are traders, they are used to having line appearances for each...
All, Recently you may have witnessed me issue a public apology to a user who had posted what basically amounted to an advertisement to this forum. Today I was...
Thanks B Larimer I know this group gets a lot of Spam because I block most of it. Since we are now a private group and we moderate the first post of every...
Rick, Like I said a year ago, once I was fully employed again I would help out, and I guess seeing as I am now fully employed again it's that time. Can you...
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