I added a new employee to our IPOffice 406 and configured her with VM Lite. When set to this initial configuration, I could not log her into the system. I...
We're looking for some info on phone equipment and IVRs. If you house a large call center, what type of phone set do most of your agents use? fyi...we need...
I have an S8300 media server with about 150 ip phones. The attendant is using IP Softconsole in Road Warrior mode with a USB headset. The application is...
I wouldn't consider my call center LARGE be we have about 75-90 agents. We use the call master IV or V for the agent phones. When have not moved to the 6's,...
I am trying to configure incoming routing for the main number to a new customer site. We are setting up an IPO 406v2 with "embedded" vm. I have an auto attd...
You can put a cover path in for the primary receptionist to route calls to your auto attendant if there is no answer at the receptionist's desk after x number...
I have some high-level server integration questions for the servers listed below. Any assistance would be greatly appreciated. Avaya CT CCE CCE-SQL Nuance TTS ...
________________________________ From: Avaya_Forum@yahoogroups.com [mailto:Avaya_Forum@yahoogroups.com] On Behalf Of lornayounger Sent: Thursday, July 14, 2005...
Don't know if still having problems, if the softconsole (or any desktop/GUI based IP phone) still experiences these problems it sometimes is due to underlying...
Hello, I have a Definity System release 6 connected to tariffactor (Cetecom) by Primary output of the Media Gateway. All trunks have a "y" on CDR field. These...
My SMDR port connects but I do not get any data displayed on the PC I installed Tapit on. Can anyone verify the settings I need from the Definity G3Si and PC...
The biggest difference maker in terms of number of calls I can think of is you may not be tracking internal calls. That is station to VDN CDR data (although...
Our IP Office 403 will not auto record incoming calls. The only recordings we get are employees accessing their mailbox. That's it. We're running IP Office...
Well firstly u have to check weather u r getting any data from the cdr from ur system this u ccan find out my making a hyperterminal connection over the same...
I'm trying to find study material for the Avaya Specialist – Communication Design Core Exam 132-S-200.2 and the Specialist – Communication Implementation...
If you have a link to audix (in other words, if you are NOT using mode codes) and the call is answered by someone in the principals cover path, you can do...
Please help. I badly need a comparitive analysis of Avaya PDS vs. Genesys (i.e. Return of Investement, number of Genesys' abandon call and how much will it ...
Look at your Feature Codes in the switch. There should be one called Transfer to Voice Mail Access Code. If that field is blank, you will need to add the code...
Does anyone know if the aforementioned FAC - Transfer to Voice Mail works with an Octel 250 as the point of coverage? This seems like a great feature to...
no, it doesn't work with any Octel systems, but depending on the situation, you can call the station, then press a 'go to cover' button that you install on...
We have a need to display the Agents name or ID or something on the display when an agent logs in to a station. is there a way to do this? I can get station ID...
I have got to teach a new hire training class to a group of customer service agents. Does anyone have a powerpoint presentation they use currently. I am...
Hi, I'm interested in taking AVAYA certification.I'm unable to get the materials & model test papers.Could any one of you help me in getting that.Also i need ...
Does anyone have any experience of Avaya's Meeting Exchange s6200 conferencing system (formerly Spectel product). Our company has invested in this system and...
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