Mark,

Good report, Adata is easy to remember too.

Problem with these "fly-by-night" vendors is that they simply change the name of
the crappy product and screw other unsuspecting customers later on.

I use SanDisk exclusively and have been for 4 or 5 years now and have NEVER had
an issue.

Your report and excellent photographs illustrate the need for "good" companies
to back up their products. Unfortunately, because of the climbing gas prices, we
sometimes gamble by purchasing less expensive goods - it truly can be a gamble
that I personally don't want to be a part of.

Warm regards,

Gary
cc: support@...

-------------- Original message ----------------------
From: "brendan stallard" <one@...>
> <<<Go on spill the beans!>>>
>
> Mark,
>
> This will read like an evidence report: due to my wish to avoid any form of
> inflation in speech or meaning, as cautioned against by Gary Hall. I've also
> copied it to support@...
>
> On 10/10/07, just six months ago: I purchased two Adata 2 gig SD disks from
New
> Egg.
>
> According to the product page, the product had a lifetime warranty.
>
> The card has been used exclusively in one camera, and I've never mistreated
it,
> or inserted in incorrectly.
>
> I've had some sixty or so data cards since they first arrived and never had
one
> fail. I'd usually keep 'em eighteen months and give 'em away when the latest
> versions got less expensive.
>
> This card: on being removed from the camera: simply fell apart, in that its
two
> constituent parts fell away from one another.
>
> You can see the damage here:
>
> http://tinyurl.com/6dkfaw
>
> I went to Adata-usa.com
>
> http://www.adatausa.com
>
> And requested support.
>
> I got two emails back: one from a Brian Yu (support@...) and one from
> the support adata.tw (wherever that is) and both stated that as there was
> physical damage: the warranty was invalid.
>
> These cards cost $20 each at the time of purchase and now cost around $7 plus
> postage, so the damage to my wallet is hardly severe:
>
> So: my point is, why: for the cost of $7 retail, would a reasonable company
piss
> off a regular customer and plenty of future sales? I build machines and have
> quite a bit of influence over what my customers buy, (at times more influence
> than I prefer):)
>
> I know I will never purchase another Adata product until hell freezes over (it
> was hyperbole when the Eagles did it).
>
> Newegg will swap out the card: and I'm still considering that, but there'll be
> 15% re stocking fee and more postage both ways, dunno if I can be bothered.
>
> What ticks me off, is that this thing simply fell apart under normal light use
> and Adata ran away from the warranty as fast as they could when told about it.
> Most decent companies leap on to a consumer satisfaction deal like this for
the
> good publicity garnered, why Adata chose to run away, I can't imagine: but
they
> are just as surely due the bad publicity as a result.
>
> So, just remember: when you buy Adata cards, don't expect any kind of support
or
> customer service: they clearly don't believe in the concept.
>
>
>
>
> brendan