An Introduction to Service Level Agreements Service level agreements are essential to most contingency requirements. This site serves as an introduction to them. http://www.induction.to/service-level-agreements/
An Online Disaster Recovery Planning Guide This is a substantial resource: hundreds of pages of disaster recovery planning materials. http://www.yourwindow.to/business-continuity/
ISO 17799 ISO 17799 is probably the closest thing we have to an international standard for disaster recovery. It is covered in Section 12. This site gives an overview of the standard and explains some of the key issues. http://17799.denialinfo.com