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Dear All
Our client Top Notch Product Development Company wants Multi Media Contact Center candidates for Hyderabad & Pune
The requirement as follows:
Job Description:
Provide the primary interface to Avaya’s Direct Customers, Value Added Reseller's and Systems Integrators with overall management of support calls.
Responsibilities:
- Maintain customer incident tracking system with new incidents, updates, and resolutions. Information to include business impact, symptoms, frequency, diagnosis, actions and all relevant data
- Research and determine nature of customer problems, even in areas outside of Avaya products. This will include access rights for Avaya Customers.
- Look to provide initial resolution through existing product documentation and release notes, solution database searches or by means of reproducing and isolating the problem using available systems
and support tools.
- Provide regular feedback on the status of open calls to customers and business partners, whilst setting the correct levels of expectation for problem resolution.
- Attempt to test and validate proposed fixes and resolutions prior to being issued to the customer where possible.
- Attend training courses to sustain/enhance product knowledge and work in accordance with the policies and procedures
Qualifications/Skills Required and Preferred:
- BE/MCA or equivalent
- Have a good understanding of Contact Center Products (Avaya Preferred)
- Have a technical background in Contact Center Products and Knowledge in Windows, TCP/IP, Switch, UNIX servers and RDBMS knowledge useful
- Good inter-personal and communication skills, both orally and written
- Excellent problem determination and problem solving skills
- Must be able to cope under pressure and solve problems with customers
- Certifications like ACA, ACS, MCSE, and MCSD would be an added advantage
Location: Hyderabad
Experience: 2+ years
Interested candidates mail their updated resume in word format & do mention the CTC, Expectation & Joining Time
Thank you
Best regards
Sridevi
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