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Dear All
Our client Top Notch Product Development Company wants CTI Support (Backbone) for Hyderabad & Pune
The requirement as follows:
Team: CTI Support (Backbone)
Job Description:
As part of the Global Services Delivery (GSD) Backbone team (Tier 3) supporting business units worldwide. Day to day interaction with Fortune 500 customers around the Globe which gives exposure to the Global customers. Other engagements include Vendor management and Business partner Meetings. Responsibility for Customer issue resolution on Witness products. Customer issue resolution involves post sales implementation, post production support and integration of devices in the customer network. Daily work includes escalations and aged cases monitoring, identifying the
customer’s pain or concern areas and driving them towards speedy resolution. Daily work function also involves knowledge transfer, collect and collate, verify and approve various documents for known issues to add to the Knowledge base which are maintained on a centralized Knowledge base server. Technical troubleshooting on Linux based product. Providing training and mentorship to new recruits is another key responsibility.
Product Skills:
- CTI component (MAPD,
Avaya CT - Avaya switch platform like G3R / S8700.
- Experience on adjunct applications like IR, IC, Witness, NICE, etc.
- Telecom protocols (CSTA, TSAPI, CMAPI etc.)
Essential Skills:
- Advanced Linux\UNIX Skills
- Strong telecommunications knowledge on the
Avaya switch platform, including CMS usage, MAPD configuration, basic concepts such as split/skills, vector routing and domain control, etc)
- Basic telephony and CTI (Avaya G3 / S8700 experience, trunking, AES, Avaya CVCT & MAPD configuration.)
- TCP/IP networking for troubleshooting
Qualifications:
- BE/MCA or equivalent
- Certifications like ACA, ACS, CCNA, CCNP, MCSE, and NCSE would be an added advantage
- Strong Communication, Trouble shooting & Analytical skills are a prerequisite.
- Should be ready to work in shifts.
Interested candidates mail their updated resume in word format & do mention the CTC, Expectation & Joining Time
Thank you
Best regards
Sridevi
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