Journal of Internet Banking and Commerce
Vol. 8, No. 1, June 2003

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EDITORIAL
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By Gord Jenkins - Editor-in-Chief)
http://www.arraydev.com/commerce/jibc/0306-Edit.htm

As some of you will remember, I was the original Editor who along
with Nahum
Goldman the Publisher decided on the need for a quality Journal on
Internet Banking
and Commerce in December 1995 while chatting on an EDI chat group.
The rest is
history! - the Journal was started in Jan 1996 and is still going
strong.

I left in Nov. 1998 and moved to Sweden then Australia / Hong Kong /
Singapore then India. But that, as they say, is another story! I
tried to keep editing
JIBC from Sweden but it became increasingly difficult the more I
moved around. But I
am back for good - after September 11; my travels in future will be
virtual.

I look forward to getting back in the reins as the Editor and plan
to make some
changes I hope you will all like.

First of all I plan, with our illustrious publisher - and old friend
- Nahum's help,
to roll all the other Journals (Journal of Internet Marketing (JIM)
Journal of Internet
Purchasing (JIP) and Journal of Internet Security (JISec) that spun
out under the Array
JIBC umbrella under one: the JIBC. The main reason of course is the
convergence in
the last few years of the subject areas.

Secondly the Journals focus will be forward visionary - historical
articles of what
happened will only be accepted in the context of extrapolating to the
future. We will
leave the history to publications such as Harvard Business Review.

Thirdly academic articles will be solicited and encouraged - but the
JIBC will be
the home to authors from the public and private sector. The JIBC will
continue to be
the meeting ground between intellectual academia and the practicing
business world.

Finally I plan on making the Journal more interactive, consultative
and reader
engagement and involvement. Nice words and I am not quite certain yet
how I will do
this! Letters to the Editors, forums

And new forms of consultation and engagement - we plan to be leaders
in this
new thing called "electronic democracy"

I promise you I will try to keep the good reputation of JIBC and to
put my efforts
in improving this excellent publication. I would love to hear from
you at
jenkins@...

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REGULAR CONTRIBUTORS
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UNITED KINGDOM: Contactless Crazy
(by David Birch, Director, Consult Hyperion)
http://www.arraydev.com/commerce/JIBC/0306-07.htm

There seems to be a tremendous amount of activity in the field of
contactless smart
cards, especially in the payments arena. What's the excitement about,
and why is it
happening now?


NORDIC: Factors Affecting The Adoption Of Mobile Banking Services
(By Minna Mattila)
http://www.arraydev.com/commerce/jibc/0306-04.htm

This paper focuses on defining the factors influencing mobile banking
adoption and
aims at forming a model describing consumer behavior patterns. Thus
it also
evaluates the applicability of Rogers' (1995) model in this context.
In consequence we
are able to state what are the drivers and inhibitors of using
banking services via
wireless delivery channel. A quantitative survey sheds more light on
this researched
issue. The data was collected in Finland during May-July 2002 and
includes 1253
survey responses.


NETHERLANDS: Never underestimate the importance of local culture
(By Graham Rhind)
http://www.arraydev.com/commerce/jibc/0306-08.htm

The world is rich in cultural differences, so that localizing a web
site involves
more than just changing the language. In this article, Graham Rhind
looks at the
global advertising of one bank and checks to see whether its claims
have been put
into practice as regards to its web data collection forms.


MALAYSIA: Service Quality Evaluation of Internet Banking in Malaysia
(By P. Vijayan and Bala Shanmugam)
www.arraydev.com/commerce/JIBC/0306-06.htm

This study evaluates the service quality of Internet banking in
Malaysia. It
focuses on the transaction sites of five leading anchor banks, which
provide a
platform for electronic banking and examines electronic banking
performances
through a set of 40 questions specifically prepared for this
research. The survey was
conducted in January 2002. Only two of the five banks surveyed
obtained a four-star
rating out of a possible five stars. Three other banks have obtained
three-star
ratings. The implications and future directions of Internet banking
in Malaysia are
discussed.


FRANCE: Online Brokerage in Europe: Actors & Strategies
(By Jean-Michel Sahut)
www.arraydev.com/commerce/JIBC/0306-09.htm

The tough game among e-brokers is still going on and is becoming
more and
more ruthless. The challenges they are facing will determine who will
survive and who
will be squeezed out of the market. The money they receive from
shareholders will
not always flow in if they do not prove they are capable of achieving
their break-even
point and that will have an impact on stock prices. Thus, in the race
to attract as
many clients as possible, they should stop to rethink their strategy.

The purpose of this article is to give a few references on the
subject of on-line
brokerage in order to understand the financial players'
strategies on the Internet. We
explain the challenges and the brokerage value chain and analyses the
problem of the
break-even point.

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FEATURE ARTICLES
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INDIA: E-banking for Comprehensive E-democracy: An Indian Discernment
(By Nikhil Agarwal, Ruchi Agarwal, Prasoon Sharma, and A.M. Sherry)
www.arraydev.com/commerce/JIBC/0306-05.htm

Banking and finance is like oxygen to any democracy. Successful
democracy can
only be achieved by giving citizens effective, efficient, and
resourceful money
management systems (MMS). Internet banking has come a long way since
the world's
first Internet bank started offering services over the net in 1995.
At present, most of
the banks around the world have a web presence in the form of ATMs,
Internet
banking, support services, etc.

The aim of this paper is to prepare a background for discussion for
e-banking
and e-democracy. This paper will look for such avenues where banking
can play a
significant role in e-democracy


DUBAI: Internet Banking in Emergency Markets: The Case of Jordan
(By Raed Awamleh, John Evans, and Ashraf Mahate)
www.arraydev.com/commerce/JIBC/0306-03.htm

In focusing upon Jordan as a case study of an emerging market, this
article
takes a closer look at the gap between the popularity of Internet
banking in Jordan to
that in the United States. While American banks have reached a stage
where a number
of banks are operating entirely via web without any need for physical
location,
Jordanian banks have a very limited web presence. Both American and
Jordanian
banking industries do, however, exhibit weaknesses in the advanced
levels of all web
opportunities, particularly with regards to customer relationships.


GREECE: Consumer Exclusion and Social Responsibility in MArketing
Decisions
(By George G. Panigyrakis, Prokopis K. Theodoridis and Irini D.
Rigopoulou)
www.arraydev.com/commerce/JIBC/0306-02.htm

Half of the European population still lives outside major urban
areas. However,
the quality of life and employment opportunities in the remote areas
of Europe are
under threat. The social role of companies is manifested by the
improvement of the
living standards. In some cases, the lack of the provision of
financial services
becomes unjustified, having in mind the opportunities provided by
information
technology. Companies have to be "re-positioned" in order to
create a profile, in tune
with the needs of regional and local communities and in line with
their well-being
evolution. It seems necessary that a re-thinking of marketing
concepts such as
segmentation and targeting take place, in order to present a more
socially
responsible strategic view.


USA: Big Deal Identity Theft
(By Martin Nemzow)
www.arraydev.com/commerce/JIBC/0211-Edit.htm

Identity theft is the fastest growing crime in the United States;
it is also the
fastest growing crime in some other industrialized nations. Although
the effects of
this crime inconvenience the individual attacked but really cost the
indemnifying
credit card processors, the nature of this crime will change the
business and banking
landscape in a significant way. The most fundamental effect will be
the extension of
identity crime against banking and business organizations. That will
be a big deal.

USA: Gender Difference and e-Commerce Behavior and Perceptions
(By Kurt Schimmel)
www.arraydev.com/commerce/JIBC/0306-01.htm

A recent survey of 224 Internet shoppers was conducted, and the
results
indicate there are only slight differences between the genders
regarding on-line
shopping behavior and no difference in actual shopping behavior.

====================
Administrative Notice
====================

Journal of Internet Banking and Commerce

JIBC is a leading edge publication that informs banking and
electronic commerce
professionals and executives on principal developments, benchmark
practices, and
future trends in the Internet-based marketing practices of
governments and industry.
This free online interactive journal is a way to keep in touch, to
share information,
and to establish business contacts (networking) for worldwide
professionals that
specialize in electronic commerce and banking solutions.