Journal of Internet Banking and Commerce
Vol. 11, No. 2, August 2006
http://www.arraydev.com/commerce/jibc/current.asp

=================================
From JIBC Publisher Nahum Goldmann
http://arraydev.com/commerce/JIBC/2006-08/0608-Publ.html
=================================

The credibility of JIBC in the academic, executive and professional
circles is quite high. As the Publisher, I'm getting numerous requests
from academic institutions to permit placement of JIBC articles on
various university and academic networks. Even though strictly
speaking such permission is only required from the copyright holders
(i.e., our authors), to all of our publishing team and the Editorial
Board it serves as a useful indicator of the universal popularity,
respect and innovation for our journal.

Spearheaded by Prof. Joshua Fogel, the JIBC Editorial Board strives to
list our Journal in leading search engines and academic reference
publications. In particular, JIBC is well represented in Google and
Yahoo search engines, the Directory of Open Access Journals and EBSCO.

I am asking fellow JIBC editors, authors and readers to pass to Prof.
Fogel, JIBC Chief Editor Prof. Nikhil Agarwal or myself your
suggestions in which other reference publications we should list JIBC.
Being at the leading edge of the emerging field of study and on the
boundary between various research subjects, JIBC might be listed in
numerous reference databases. Please do help us to spread the news of
its publication around the globe.

Again, I am asking each and every one of you, our readers and
subscribers, to email JIBC to at least 3 of your colleagues, friends
and discussion groups that you are participating at, and recommend
that they also subscribe.

As well, I am challenging all the current and past authors and editors
to email your articles -- along with the rest of JIBC edition -- to at
least 10 of your peers and colleagues in academia, government and
industry. Make sure they are aware of your articles and the Journal of
Internet Banking and Commerce. Recommend that they also subscribe to
email editions. After all, we send it around just 2-3 times a year.

A special appeal to ecommerce/ebusiness students to pass a word about
JIBC to your professors and classmates and, more important, to ask
them to supply new articles and tell everybody to subscribe.

Let's spread the word!

=============================================
From JIBC Editor-in-Chief Nikhil Agarwal
http://www.arraydev.com/commerce/jibc/2006-04/editorial_april2006.HTM
=============================================

It's a human tendency to make issues complex. We have worked for
centuries to build our system and put ourselves on developmental path.
Ironically, sometimes in modern world, religious sentiments take
precedent over other major issues like education, health,
infrastructure and food. I personally defy all the unnecessary
conflicts our world is facing today and hope someday we will work
together as one community for betterment of human race as whole.

United Nations in year 2000 has come up with Millennium Development
Goals (MDGs) for trying to make human life better on this planet
earth. Very recently UN has announced the formation Global Alliance on
ICT and Development (UN GAID) focusing on achieving these MDGs
thorough participation and usage of ICT. At JIBC we strongly believe
that financial sector has to play a vital role in this development. If
you are aware about any such initiatives, cases or articles that have
helped a community in any way and role of financial institution in
achieving that goal; we would be interested in publishing such piece
it in our next available issue.

In current issue Professor Sunil Rai along with Professor Lakshmi
Mohan has given a excellent overview of the Business Continuity
Management (BCM) in Indian banks. Further in another article they have
recommended a framework to address the issues related to BCM and
applied to banks in India. I wonder if we can find further literature
and related work elsewhere in the world to share it with your readers.
Jean-Michel Sahut has highlighted the practical problems related to
electronic wallet and suggested how the new age wallets can improve
customer interface with financial institutions. Lawyers have a typical
style of writing, Edwin Jacobs is at his best combining management &
law. In his current article Edwin has explained mediation as
alternative dispute resolution in the European ICT-sector.

As promised in my earlier editorial, we have continued to publish more
article on Africa (The next big market opportunity); in this issue,
Ayo Charles & Babajide Daniel in their paper have undertook case study
from Nigerian financial market, which reviews the e-readiness of
Nigeria as a country, the available payment methods, the motivation
and opportunity for e-commerce, and the challenges motivating its
wider applications. In another article on African market Richard
Boateng and Alemayehu Molla have studied the Ghanian Bank and
addressed issues related to developing eBanking facilities in banks of
sub-saharan region.

JIBC is developing strong readership in SEA countries especially
Malaysia. One good thing I like about research happening in Malaysia
is that researchers are able to highlight and work on more focused
areas (like domains or geographic regions or interest groups) rather
giving out motherhood statements. I have visited Kuala Lumpur on
business recently and was pleasantly surprised to witness the
extraordinary transformation government is able to do in short time.
Development in Kuala Lumpur is true example of
Public-Private-People-Partnership (PPPP). In three of the articles
from Malaysia, our readers would smell what I am talking about. Goi
Chi Lee has highlighted the interesting classification of factors
influencing the development of eBanking in Malaysia. In Another
interesting study, T. Ramayah, Fauziah Md. Taib and Koay Pei Ling, has
done a segmentation of users - non-users of Internet banking in small
state of Penang, Malaysia. Jetol Bolongkikit, Joe Henry Obit, Joyce
Georgina Asing and Geoffrey H. Tanakinjal have done an exploratory
research of the usage level of eCommerce among SMEs another small
Malaysian territory.

Festival time is round the corner. I wish all my readers, authors and
team members happy festivity ahead.


Dr. Nikhil Agarwal
University of Cambridge
United Kingdom


==========================
OPINION ARTICLES (Non-Peer Reviewed)
==========================

BELGIUM: Meditation as Alternative Dispute Resolution in the European
ICT Sector
(By Edwin Jacobs)
http://www.arraydev.com/commerce/JIBC/2006-08/Edwin%20Jacobs%20Mediation%20ICT%2\
0021006.HTM

Mediation is an alternative dispute resolution that is popular in the
US. Today, it is less common in continental Europe but its use is
likely to increase because of the forthcoming European directive on
certain aspects of mediation in civil and commercial matters.
Mediation can be an important cost and time saving tool for solving
ICT disputes.

UNITED STATES/INDIA: Business Continuity Management in Banks "C" The
Indian Experience
(By Sunil Rai and Lakshmi Mohan)
http://www.arraydev.com/commerce/JIBC/2006-08/sunilrai2.HTM

Advances in the banking sector have ushered in an era of multi-product
and multi-services being delivered using multiple yet integrated
channels. The use of information and communication technology (ICT) is
on the increase and encompasses nearly the entire gamut of banking
operations. Rising competition and customer expectations have
compelled top management to implement, and continuously upgrade, agile
and scalable ICT practices and solutions. The enormity and range of
banking services combined with the complexity of integrated and
ICT-enabled delivery mechanisms require comprehensive partnerships to
be forged between banks and providers of ICT solutions, especially
with regard to Business Continuity Management (BCM). This paper
presents the preliminary findings of a research study to identify the
essential ingredients of successful BCM implementation based on
experiences of banks in India.

FRANCE: Electronic Wallets in Danger
(By Jean-Michel Sahut)
http://www.arraydev.com/commerce/JIBC/2006-08/Jean-Michel_SAHUT.asp

The erratic development of electronic wallets (EW) illustrates the
difficulties of their adoption by the general public and shopkeepers
alike. With exceptions, such as Proton in Europe and Octopus in Asia,
a lot of electronic wallets are likely to disappear in the next few
years. Yet the key factors of success are known by banks which often
choose to ignore them. However, the strategic change taken by some in
order to bring a fresh start to electronic wallets like Moneo could
reverse the tendency. Nevertheless, it will still be necessary to wait
several years before seeing electronic wallets really impose
themselves as a credible alternative to payments in cash.


================
PEER REVIEWED RESEARCH
================

NIGERIA: Designing A Reliable E-payment System: Nigeria a Case Study
(By Charles K. Ayo and Daniel O. Babajide
http://www.arraydev.com/commerce/JIBC/2006-08/AYO.asp

The Nigerian economy is largely cash-based with a lot of money
residing outside the banking system. To a greater extent, this has
hindered the participation of her citizens in e-commerce where
e-payment is the acceptable means of settling transactions. This paper
reviews the e-readiness of Nigeria as a country; the available payment
methods; the motivation and opportunity for e-commerce; and the
challenges motivating its wider applications. We propose: a legal
framework among the stakeholders and government to guide the
operations of the scheme; a public-private-partnership (PPP)
initiative to manage the entire system with a view to guaranteeing
security, confidence and effective control; and a robust e-payment
architecture.

UNITED KINGDOM/AUSTRALIA: Developing E-banking Capabilities in a
Ghanian Bank: Preliminary Lessons
(By Richard Boateng and Alemayehu Molla
http://www.arraydev.com/commerce/JIBC/2006-08/Boateng.asp

There is relatively little known about electronic banking (e-banking)
in developing countries, particularly in Sub-Saharan Africa. This
paper addresses this knowledge drawing from the lessons a Ghanaian
bank learned whilst developing its e-banking capabilities. The paper
explores some of the issues that affected the key decisions that the
bank made.

MALAYSIA: Factors Influence Development of E-Banking in Malaysia
(By Chai Lee Goi)
http://www.arraydev.com/commerce/JIBC/2006-08/JIBC.htm

There are several underlying forces coming together have caused the
E-banking development in Malaysia. The development mainly because of
new marketing strategy especially to create E-Customer Relationship
Management (E-CRM) and to improve banking activities. The other
reasons are development of technology, applications and tools, as well
as supported by the government.

MALAYSIA: Classifying Users and Non-users of Internet Banking in
Northern Malaysia
(By T. Ramyah, Fauziah Md. Tahib and Koay Pei Ling)
http://www.arraydev.com/commerce/JIBC/2006-08/Thurasamy.asp.htm

Internet banking has become the latest delivery channel for banking
services due to the backlash from globalization and liberalization of
financial services. Malaysian banks are desperately embracing this new
distribution channel to prepare themselves for the competition which
is looming in the near future. Using a structured questionnaire data
was collected through a convenience sampling from 180 banking
customers in the state of Penang, this study revealed that the banks
have achieved considerable success as far as awareness is concerned as
a vast majority of the respondents reported that they were aware of
Internet banking.

MALAYSIA: An Exploratory Research of the Usage Level of E-Commerce
Among SMEs in the West Coast of Malyasia
(By Jetol Bolongkikit)
http://www.arraydev.com/commerce/JIBC/2006-08/Bolongkikit.asp

Previous studies have indicated that e-commerce development offers a
promising way for business to meet the challenges of the ever-changing
environment. It provides effective and efficient ways, such as buyers
can gather information rapidly about the availability of the products
or services, evaluate, or negotiate with vendors. However, previous
studies on Small and Medium Enterprises (SMEs) in Malaysia have shown
that the application of e-commerce is still at its infancy. Thus, this
study investigates the usage level of e-commerce application for the
SMEs in West Coast of Sabah, Malaysia. This achieved by circulating a
set of questionnaire to examine the awareness and adoption of
e-commerce application by the SMEs, and recognize the impeding factors
to adopt e-commerce and the perception of e-commerce benefits towards
incorporating e-commerce in their business. The study found that the
awareness and adoption level among the SMEs are still in its infancy,
although the potential benefits were perceived to be important.

UNITED STATES/INDIA: Business Continuity Management: A Reality Checks
for Banks in India
(By Sunil Rai and Lakshmi Mohan)
http://www.arraydev.com/commerce/JIBC/2006-08/sunilrai1.HTM

The paper discusses the need for BCM in banks and presents a model to
design, implement, operationalize and assess a business continuity
plan. The proposed BCM model covers five components relating to the
Organizational Soft issues, Processes, People, Technology and
Facilities Management; and, defines a variety of metrics to measure
the "Resilience" and "Vulnerability" of a bank in the event of
business disruptions. The model has been applied to conduct a "reality
check" of BCM implementation in 8 large and 14 medium/small banks in
India. The value of the model lies in its ability to identify the gap
areas for bank management to take corrective action.


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=====================
Administrative Notice
=====================

Journal of Internet Banking and Commerce

JIBC is a leading edge publication that informs
banking and electronic commerce professionals and
executives on principal developments, benchmark
practices, and future trends in the Internet-based
marketing practices of governments and industry. This
free online interactive journal is a way to keep in
touch, to share information, and to establish business
contacts (networking) for worldwide professionals that
specialize in electronic commerce, governance and
banking solutions.

In JIBC you will find informed discussion of the
latest internet-based banking and electronic trends
and practices from around the world. Our priority is
quality, not quantity. We want to maintain JIBC as a
service that provides substantial information and an
effective forum for your articles, your letters, your
insights and ideas.

JIBC invites banking and electronic commerce
professionals, academicians and publishers to submit
important announcements, original articles, guest
columns and significant feature presentations. We also
welcome surveys, book reviews and letters to the
Editor. Technical discussions in highly specialized
areas of expertise will be kept to an absolute
minimum.

JIBC is formally issued three to four times a year
when an email summary of current articles is
distributed to subscribers. The full text of current
articles is posted on the JIBC Web site at
http://www.ARRAYdev.com/commerce/JIBC/current.asp.

The publication is complemented by the Compendium of
Internet Banking and Commerce Initiatives at:
http://www.arraydev.com/frames/f-guest_comp.htm.
We invite readers to provide brief descriptions of
products, books, and services that they think others
will find interesting.

The Journal of Internet Banking and Commerce (JIBC) is
provided as a service by ARRAY Development based in
Ottawa, Canada. Views expressed are those of the
authors and are not necessarily shared by ARRAY
Development. Firms or individuals interested in
sharing sponsorship of this project may contact array
(at) ARRAYdev.com.

The JIBC Web Archive
http://www.arraydev.com/commerce/jibc/articles.htm
contains all articles published to date.

You can reach the Editor-in-Chief Nikhil Agarwal with
any questions or comments by email at:
nikhil.jibc (at) gmail.com

Publisher Nahum Goldmann is at:
Nahum.Goldmann (at) ARRAYdev.com.


=================================
Editorial Board
=================================

Publisher and Member of the Editorial Board: Nahum
Goldmann

Chief Editor: Nikhil Agarwal

Founding Chief Editor Emeritus and Member of the
Editorial Board: Gord Jenkins

Assistant Editor: Xin "Robert" Luo

Mailing List Managing Editor: Anne-Marie Jennings

Contributing Editors
UK Contributing Editor: David G.W.Birch
US Contributing Editor: Joshua Fogel
Australia Contributing Editor: Dale Pinto
Japan Contributing Editor: Carin Holroyd
Middle East Contributing Editor: Raed Awamleh
Legal Contributing Editor: Edwin Jacobs
Africa Contributing Editor: Alemayehu Molla
France Contributing Editor: Jean-Michel Sahut
India Contributing Editor: Arun Mohan Sherry
Malaysia Contributing Editor: Bala Shanmugam
Canada Contributing Editor: Arthur J. Cordell


Please send any questions related to maintenance of
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array (at) ARRAYdev.com

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