Journal of Internet Banking and Commerce Vol. 13 No. 3 December 2008
http://www.arraydev.com/commerce/jibc/current.asp

======================
From JIBC Publisher Nahum Goldmann
http://www.arraydev.com/commerce/jibc/2008-012/0812-
Publ_PDFVersion.pdf
======================

Overcoming the Recession

Just repeating ad nausea that the situation is really bad today, and
it is the end of the financial world as we know it, leads us all
nowhere fast. The new economic paradigm is just around the corner.
Unrivaled opportunities will welcome these bold souls who can foresee
and actively participate in the creation of innovative solutions.

Inevitably, the foundation of this new financially-viable paradigm
will not be built on the protectionist measures. Rather, it will be
global in substance, regulation-driven in its structure and multi-
polar in geography. Our informal subject cluster, consisting of the
editors, authors and readers of the Journal of Internet Banking and
Commerce, is most likely to emerge at the forefront of the new global
vision that will define the innovative financial, banking and
ecommerce regional and national agenda. IBC fully recognizes the
inherent worldwide diversity of the new economic order and would like
to proactively and pragmatically contribute to the formulation this
new business vision. Undoubtedly, one of the significant new
financial and ecommerce poles will be the emerging economies of the
Middle East.

Led by our intrepid Chief Editor Prof. Nikhil Agarwal, we have
combined the forces with SIST (www.sist.ac.ma), a Middle Eastern
centre of University of Sunderland in the UK (President Dr. Tariq
Obaid), as well as with Educasphere (www.educasphere.com), an upbeat
Moroccan corporation specializing in conferences, consultancy and
student orientation (Director Abdellatif Mazouz).

The resulting International Conference on eCommerce and ePayments in
Marrakech, Morocco, 24-26 July 2009
http://www.icep.educasphere.com/index.php, which I have a privilege
to chair, promises to transpire among the earliest and most
significant milestones in redefining the new financial and ecommerce
paradigm. Prominent experts Dr. Jean-Michel Sahut, Director of
Research Center, Amiens School of Management, France and Prof. Jay
Mitra, Associate Director and Head of Entrepreneurship and Innovation
Group, Essex Business School, have agreed to join Prof. Agarwal at
the Conference Program Committee. For Call for Papers and Panels
please see
http://www.icep.educasphere.com/userfiles/Call_4_papers_icep09.pdf.

Every ebanking and ecommerce academic and graduate student should
consider a presentation – or at least active participation – at this
important and quite interesting conference. It looks quite promising
both in its high intellectual potential and as a gateway to the
Middle Eastern ecommerce/ebanking marketplace. For executives and
practitioners, it might also mean an opportunity to turn around their
own professional fortunes as well as finding the new ways to prosper
for their corporations. The Marrakesh venue is the world renown as a
city of immense beauty, friendly charm and vivid activity.

I would also much appreciate it if you can distribute this
announcement to all your colleagues and friends that might be
interested in participating, as well as to the lists and blogs that
you might run or take part at.

Again, I am asking each and every one of you, our readers and
subscribers, to email JIBC to at least 3 of your colleagues, friends
and discussion groups that you are participating at, and recommend
that they also subscribe. Please share information about JIBC
articles with the Internet community and suggest to us new ways to
promote JIBC among academics and professionals from around the globe.

As well, I am challenging all the current and past authors and
editors to email your own articles - along with the rest of the JIBC
edition - to at least 10 of your peers and colleagues in academia,
government and industry. Make sure that they are well aware of your
articles and the Journal of Internet Banking and Commerce. Recommend
that they also subscribe to email editions. After all, we send it
around just 3-4 times a year.

A special appeal to ecommerce/ebusiness students to pass a word about
JIBC to your professors and classmates and, more important, to ask
them to supply new articles and tell everybody to subscribe.

Please contact us with the suggestion of how to submit information on
JIBC to other leading search engines and academic reference
publications. Also, if you notice publications referring to JIBC
articles, please let us know.

Let's spread the word!

/---------------------CALL FOR PAPERS-------------------\
http://www.icep.educasphere.com/index.php
International Conference on eCommerce & ePayments
Marrakech 24-26 July 2009

ICEP'09 Conference will seeks to establish a vibrant and
constructive global dialogue between senior industry
executives, investors, central bankers, government
policymakers and leading academics on how to radically
improve ecommerce and epayment effectiveness. The
conference will also provide an opportunity for ecommerce
and epayment companies to exhibit their state-of-the-art
services and products at the commercial gateway to the
Middle East.

The Conference topics are:
1) Overcoming the global financial crisis through the
expansion of ecommerce/epayments (The Marrakech
Round)
2) Profitability, governance, regulations and
compliance
3) Solutions and barriers to ecommerce and
epayments
4) Global infrastructure and the developing
countries – a lever or a hindrance?
\---------------------CALL FOR PAPERS-------------------/


======================
From JIBC Editor-in-Chief Nikhil Agarwal
http://www.arraydev.com/commerce/jibc/2008-12/EditorialNote.pdf
======================
The new year, new administration, new hope ... new recession. The
year 2009 has lot to deliver and probably it would be become one of
the most memorable year in the current century. As our publisher
Nahum Goldmann has said in his note, beating the bush will not lead
us to anywhere. We have to find the greens in the desert, sooner we
do it, better for economy. For instance, the green in the desert may
be Asian economies like India who is poised to grow by 7.1% despite
of the slowdown. The renewed thinking on investments in the
developing economy in core sectors may balance the growth rate world-
wide. It is said by one of the thinkers, `Road is long, keep
walking'.

JIBC is pleased to announce our association with `International
Conference on eCommerce and ePayments 09' at Marrakech, Morocco 24-26
July 2009. The call for papers and complete information about the
conference including themes, tracks, visitor information is available
on the conference website http://www.icep.educasphere.com/ . I am
sure it would be great intellectual gathering giving different
perspective on MENA region financial markets. JIBC would organize a
special issue in August/September 2009 to include the selected papers
from IEC09.

In this issue we are papers from 3 different continents and 6
different countries. Egwali in his article talks about customer
perception of security indicators for online banking websites in
Nigeria. In another article from Nigeria Tella & Paul gives overview
of problems & suggest the way forward for SMEs participation in
electronic economy. Christos in his article has given a comprehensive
commentary of internet banking website performance in Greece.

Our regular contributor Hanudin writes on prospects & challenges of e-
business from Islamic perspectives in Malaysia. In other interesting
article from France Sebastian, Vincent and Luc gives a qualitative
analysis of different models of e-commerce performance and suggested
a global theory based on their findings. Michael & Yair from USA
gives an empirical assessment of banking information system (BIS) in
Jamaica.

In another article, Wee Kheng, has done a market study on Taiwanese
market on the factors affecting non bank-issued POS e-micropayment
choice. There are very few studies available on Taiwanese market,
therefore, this article is a must read. Yazan in continuation of the
article from previous issue talk about the quality of internet
banking service in Jordan.

As always your views are important to us, feel free to write to me
sharing your experience about JIBC. I look forward meeting you in
Morocco in July.

Nikhil Agarwal

Participate at the International Conference on eCommerce and
ePayments in Marrakech, Morocco, 24-26 July 2009
http://www.icep.educasphere.com/index.php

For Call for Papers and Panels please see
http://www.icep.educasphere.com/userfiles/Call_4_papers_icep09.pdf


=============================
PEER REVIEWED RESEARCH PAPERS
=============================

CANADA: Strategies for Increased Integration of Online and In-Branch
Services of Banks in Canada (By Jason Dong and Michael Bliemel)
http://www.arraydev.com/commerce/jibc/2008-12/Dong-Bliemel-JIBC.pdf

Over the last decade there has been rapid growth of Online Banking.
This research examines the benefits of Online Banking and how
Canadian Banks accommodate various financial activates through
different service channels, including Online, telephone, ABM and in-
branch. A Framework is introduced for categorizing the most common
activities by their need for physical interaction and assistance and
to align activities with their ideal service channel. This research
is concluded with the presentation of strategies for integrating
these different customer channels.


FRANCE: The Piloting of E-Commerce Performance: Development of a
Model of Assistance to Piloting by Objectives (By Sebastien Bruyere,
Vincent Pillet and Luc Quoniam)
http://www.arraydev.com/commerce/jibc/2008-12/JIBC_Pilotage_e-
commerce-En.pdf

In France, with more than 19 billion Euros of production figures in
2007 (Source: Acsel), there is a significant boom in the e-shopping
sector. Proof lies also in the results of the first trimester of
2008, showing that the results are better than those the years
before.

Many businesses decide to expand on their work by creating and
setting up their own boutiques on line, but however quite quickly,
the problem lies in the evaluation of the return of investments,
analyses of performances of the website and the evaluation of
results. In able to do this, examples concerning the performance
were established revealing the web indicators to follow in order to
reach the strategic objectives qualified upstream. But these types of
model have often been mixed together; certain have different vectors
of communication and others simply have the indicators of Web
Analytics. Coming from the protocol, we managed to produce a
qualitative analysis of different models in order to establish a
model of global theory.

MALAYSIA: E-Business from Islamic Perspectives: Prospects and
Challenges (By Hanudin Amin)
http://www.arraydev.com/commerce/jibc/2008-12/Hanudin_Final__JIBC.pdf

This paper aims to examine e-business from Islamic perspectives.
Among topics to be addressed in this paper, are e-business concepts,
the legality of e-business from an Islamic point of view, prospects
and challenges of Islamic e-business in a Malaysia context. This
study introduces an Islamic e-business concept in addition to some
interesting issues that can be found in this paper. In Islam, e-
business is a permissible means of doing business provided it is
performed in the boundary of Shariah Islamiyyah. More importantly,
Islamic e-business provides services as permitted in the religion of
Islam, in which they are deceit-free transactions and also free from
gharar in a business transaction. All in alland challenges.


NIGERIA: Customers Perception of Security Indicators in Online
Banking Sites in Nigeria (By Egwali Annie Oghenerukevbe)
http://www.arraydev.com/commerce/jibc/2008-12/Egwali.pdf

Internet banking provides alternatives for faster delivery of banking
services to a wider range of customers. The increasing popularity of
Internet banking, have attracted the attention of both legitimate and
illegitimate online banking practices. Customers are liable to
criminal activities, fraud, thefts and various other threats of
similar nature.
Criminals focus on stealing user's online banking credentials because
the username and password combination is relatively easy to acquire
and then relatively easy to use to fraudulently access an Internet
banking account and commit financial fraud. To alert users, many
banking sites are now including Security Indicators (SI) to their
sites. This paper describes a user study performed to investigate
user's perception of factors influencing the effective implementation
of existing SI objectives and to evaluate the effectiveness of SI in
banking web browsers using the Communication-Human Information
Processing Model (C-HIP) model, a model proposed by Wogalter in 2006
in the field of warning sciences. Findings revealed that SI are not
very effective at alerting and shielding users from revealing
sensitive information to spoofed sites. These outcomes may help the
management of banks develop effective security strategies for the
future of electronic banking in Nigeria.


NIGERIA: Nigeria's SMEs Participation in electronic Economy: Problems
and the Way Forward (By Paul Adesole Adekunle and Adeyinka Tella)
http://www.arraydev.com/commerce/jibc/2008-12/JIBCArticleTemplate-
Tella.pdf

For both developing and developed countries, small and medium scale
firms play important roles in the process of industrialization and
economic growth. Apart from increasing per capita income and output,
Small and Medium Scale Enterprises (SMEs) create employment
opportunities, enhance regional economic balance through industrial
dispersal and generally promote effective resource utilization
considered critical to engineering economic development and growth.

The development of SMEs is seen as accelerating the achievement of
wider economic and socio-economic objectives, including poverty
alleviation. Unleashing its influence on the way traditional business
is conducted hitherto is the phenomenon of electronic commerce (e-
commerce). The Internet through its reduction in distance-related
costs is seen by many as a potential source of economic
revitalization. This Internet economy has continued to grow at an
unprecedented rate.

Thus, this paper focused on the extent of Nigerian's SMEs
participation in this Internet economy. This will be achieved by
considering the conceptual framework of Internet/electronic economy,
some applications of Internet/electronic economy, Nigeria SME
participation in electronic economy, the benefits and limitations of
electronic economy in general, the problems hindering Nigeria SMEs'
participation in electronic economy and finally pointing out the way
forward.


REPUBLIC OF CHINA (TAIWAN): Factors Affecting Non Bank-Issued POS E-
Micropayment Choice: A Study of Taiwan Market (By Wee Kheng Tan and
Shih Kuo Chen)
http://www.arraydev.com/commerce/jibc/2008-12/TAN.pdf

In Taiwan, organizations with existing captive markets, that is,
transport-related companies and convenience stores, have issued their
own non bank-issued POS e-micropayment programs and achieved good
success. Due to legal restriction imposed on non bank-issued
programs, Taiwan's market has evolved further resulting in two major
categories: non bank-issued programs and bank-issued programs.
Through an extended Post-acceptance Model of IS Continuance which
incorporated network externality, we examined the factors which
influenced users to continue using non bank-issued programs and the
impact of bank-issued programs on the development of non bank-issued
programs. Our study found that perceived usefulness, satisfaction of
users and the demand side of network externality directly affected
users' intention to continue using the program. The study also showed
how external factors in Taiwan such as regulatory restriction and
retail structure have affected programs' development.


UNITED KINGDOM: Internet Banking Websites Performance in Greece (By
Christos Fioros)
http://www.arraydev.com/commerce/jibc/2008-12/FLOROS.pdf

Research studies have paid no sufficient attention in examining the
performance of internet banking (IB) websites. This paper examines
factors such as the reach percentage (real users), the traffic rank
and the number of web pages viewed (per IB user per day). The main
objective of this paper is to explain the performance of Greek IB
websites in 2008. The results show that only large Greek banks show
high average statistics. However, their statistics are low compared
to other European banks.


UNITED KINGDOM: The Quality of Internet Banking Service Encounter in
Jordan (By Yazan K. A. Migdadi)
http://www.arraydev.com/commerce/jibc/2008-12/Yazan_2.pdf

The purpose of this study is to identify the quality of internet
banking service encounter of the retail banks in Jordan, and to
identify the quality dimensions that should be improved or sustained,
to achieve these purposes the banks' web sites were evaluated by
using the web site quantitative evaluation method (QEM), the
evaluation of the banks' web sites was conducted in March 2008 for
sixteen retail banks in Jordan, the results indicated that; the banks
in Jordan have significant positive quality of the internet banking
service encounter, further the banks' web sites are rich in their
content, and significant in the navigation, but the speed of home
page down load and web site accessibility should be developed in the
future.


UNITED STATES: Integrating Trust and Computer Self-Efficacy with TAM:
An Empirical Assessment of Customers' Acceptance of Banking
Information Systems (BIS) in Jamaica (By Michael Reid and Yair Levy)
http://www.arraydev.com/commerce/jibc/2008-12/Levy_JIBCformat.pdf

Financial institutions all over the world are providing banking
services via information systems, such as: automated teller machines
(ATMs), Internet banking, and telephone banking, in an effort to
remain competitive as well as enhancing customer service.
However, the acceptance of such banking information systems (BIS) in
developing countries remains open. The classical Technology
Acceptance Model (TAM) has been well validated over hundreds of
studies in the past two decades. This study contributed to the
extensive body of research of technology acceptance by attempting to
validate the integration of trust and computer self-efficacy (CSE)
constructs into the classical TAM
model. Moreover, the key uniqueness of this work is in the context of
BIS in a developing country, namely Jamaica. Based on structural
equations modeling using data of 374 customers from three banks in
Jamaica, this study results indicated that the classic TAM provided a
better fit than the extended TAM with Trust and CSE. However, the
results also indicated that trust is indeed a significant construct
impacting both perceived usefulness and perceived ease-of-use.
Additionally, test for gender differences indicated that across all
study participants, only trust was found to be significantly
different between male and female bank custom research are also
provided.

/---------------------CALL FOR PAPERS-------------------\
http://www.icep.educasphere.com/index.php
International Conference on eCommerce & ePayments
Marrakech 24-26 July 2009

ICEP'09 Conference will seeks to establish a vibrant and
constructive global dialogue between senior industry
executives, investors, central bankers, government
policymakers and leading academics on how to radically
improve ecommerce and epayment effectiveness. The
conference will also provide an opportunity for ecommerce
and epayment companies to exhibit their state-of-the-art
services and products at the commercial gateway to the
Middle East.
\---------------------CALL FOR PAPERS-------------------/


======================
OPINION ARTICLES
======================

UNITED KINGSOM: Payments and Inclusion: From Branchless Banking to
Bankless Banking (By Dave Birch)
http://www.arraydev.com/commerce/jibc/2008-12/FW_Inclusion.pdf

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=====================
Administrative Notice
=====================

Journal of Internet Banking and Commerce

JIBC is a leading edge publication that informs banking and
electronic commerce professionals and executives on principal
developments, benchmark practices, and future trends in the Internet-
based marketing practices of governments and industry. This free
online interactive journal is a way to keep in touch, to share
information, and to establish business contacts (networking) for
worldwide professionals that specialize in electronic commerce,
governance and banking solutions.

In JIBC you will find informed discussion of the latest Internet-
based banking and electronic trends and practices from around the
world. Our priority is quality, not quantity. We want to maintain
JIBC as a service that provides substantial information and an
effective forum for your articles, your letters, your insights and
ideas.

JIBC invites banking and electronic commerce professionals,
academicians and publishers to submit important announcements,
original articles, guest columns and significant feature
presentations. We also welcome surveys, book reviews and letters to
the Editor. Technical discussions in highly specialized areas of
expertise will be kept to an absolute minimum.

JIBC is formally issued three to four times a year when an email
summary of current articles is distributed to subscribers. The full
text of current articles is posted on the JIBC Web site at:
http://www.ARRAYdev.com/commerce/JIBC/current.asp. All articles are
available for free access and download.

The publication is complemented by the Compendium of Internet Banking
and Commerce Initiatives at:
http://www.arraydev.com/frames/f-guest_comp.htm.
We invite readers to provide brief descriptions of products, books,
and services that they think others will find interesting.

The Journal of Internet Banking and Commerce (JIBC) is provided as a
service by ARRAY Development based in Ottawa, Canada. Views expressed
are those of the authors and are not necessarily shared by ARRAY
Development. Firms or individuals interested in sharing sponsorship
of this project may contact array (at) ARRAYdev.com.

The JIBC Web Archive
http://www.arraydev.com/commerce/jibc/articles.htm contains all
articles published to date.

You can reach the Editor-in-Chief Nikhil Agarwal with any questions
or comments by email at:
nikhil.jibc (at) gmail.com

Publisher Nahum Goldmann is at:
Nahum.Goldmann (at) ARRAYdev.com.

/---------------------CALL FOR PAPERS-------------------\
http://www.icep.educasphere.com/index.php
International Conference on eCommerce & ePayments
Marrakech 24-26 July 2009

ICEP'09 Conference will seeks to establish a vibrant and
constructive global dialogue between senior industry
executives, investors, central bankers, government
policymakers and leading academics on how to radically
improve ecommerce and epayment effectiveness. The
conference will also provide an opportunity for ecommerce
and epayment companies to exhibit their state-of-the-art
services and products at the commercial gateway to the
Middle East.
\---------------------CALL FOR PAPERS-------------------/


=================================
Listings in Search Engines and Reference Publications
=================================

JIBC Editorial Board strives to list our Journal in leading search
engines and academic reference publications. In particular, JIBC is
well represented in:

- EBSCO Business Source Complete
- EBSCO Business Source Premier
- EBSCO A-to-Z Service
- Scopus
- Wilson Business Periodicals Index
- Wilson Business Abstracts
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- Cabell's Directory of Publishing Opportunities in Economics and
Finance (11th edition)
- Cabell's Directory of Publishing Opportunities in Computer Science
and Business Information Systems (1st edition)
- ABI/INFORM Complete™
- ABI/INFORM Global™
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- ABI/INFORM Dateline ™
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- Banking Information Source
- Entrepreneurship
- DOAJ, the Directory of Open Access Journals
- Google search engine
- Yahoo search engine

Please contact us with the suggestion of how to submit information on
JIBC to other leading search engines and reference publications.


=================================
Editorial Board
=================================

Publisher and Member of the Editorial Board: Nahum Goldmann

Editor-in-Chief: Nikhil Agarwal

Deputy Editor-in-Chief: Joshua Fogel

Founding Chief Editor Emeritus and Member of the Editorial Board:
Gord Jenkins

Managing Editor: Xin "Robert" Luo

Mailing List Managing Editor: Anne-Marie Jennings

Contributing Editors
UK Contributing Editor: David G.W.Birch
South America Contributing Editor: Carlo G. P. Bellini
Australia Contributing Editor: Dale Pinto
Japan Contributing Editor: Carin Holroyd
Middle East Contributing Editor: Raed Awamleh
Legal Contributing Editor: Edwin Jacobs
Africa Contributing Editor: Alemayehu Molla
France Contributing Editor: Jean-Michel Sahut
India Contributing Editor: Arun Mohan Sherry
Malaysia Contributing Editor: Bala Shanmugam
Canada Contributing Editor: Arthur J. Cordell

Please send any questions related to maintenance of this Web site to:
array (at) ARRAYdev.com

Information and subscription for JIBC mailing list is available via:
http://groups.yahoo.com/group/JIBC/