Having problems with message search?
Well that sounds pretty much the same as our problem - lots of books issued out in the catalogue but no records showing in circulation even though the person still has them. Its been driving us crazy! Is it possible for you to do a test - issue a book out to yourself and then watch it - and keep checking that the book remains under your name. We find that it disappears after about 3 days. The book is not shown in the history view either. Our history view only shows books issued out before 22 July 2005 - could you check this on yours too please?
We have the same probelm with patron information and our programmer has discussed it with Beau and suggested a better coding - we hope that it will be in the upgrade.
Thank you for coming back to me - at least we now know it is in the Notebooks system and not our own company!
Dianne Kruger
Infozone
Rand Merchant Bank
PO Box 786273
Sandton
2146
SOUTH AFRICA
Tel: 27-11-282-8413
Fax-27-11-282-8418
| spaparo@...
Sent by: NOTEbookSLIS@yahoogroups.com 11/11/2005 15:11
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We experience a different problem with the circulation module. When
checking in items the circulation record would show that the patron no
longer had the item out but the catalog maintained the checked out status.
The only way to get rid of the status issue was to go into the catalog and
change the status. This kind of defeated the purpose of having everything
online. This problem only occurred once in a while that we noticed but it
has been a pain.
Our staff fills out all the ill requests online. I am in a university
situation and it became necessary to do so. When we use the lookup names
button, search for a patron and selected the patrons information was not
fully transferred to the record. Though this is not major it shouldn't be
like this. I have mentioned this to Beau but no solution was reached.
Kind Regards,
Suzanne Paparo
Information and Systems Librarian
Founders Library
St. George's University
PO Box 7
St. George's
Grenada, West Indies
tel. 473-444-1573
fax.473-444-2884
spaparo@...
NOTEbookSLIS@yaho
ogroups.com
To
11/11/2005 06:02 NOTEbookSLIS@yahoogroups.com
AM cc
Subject
Please respond to [NOTEbookSLIS] Circulation records
NOTEbookSLIS@yaho being deleted by unknown agents
ogroups.com
HI,
Please can you let me know whether any of you have experienced
problems with the circulation system. We are issuing out books and
2/3 days afterwards when we check the record or want to check the
book in - it cannot be found - although the catalogue record still
says checked out.
This has been happening with us for an unknown period of time and we
currently are resorting to a manual print system but still have
approx 800 records of books apparently out on loan and we do not
know who they are on loan to.
We have logged all transactions in the database, printed proof of
the loan, and done everything we can but both Beau and our developer
are stumped. So far all we have ascertained is that at about 8 at
night possibly something is going and wiping all the information
from the circulation record - the record is still there but it
contains no information. However we cannot trace what is doing this.
Any ideas or other experiences?
Thanks,
Di Kruger
Yahoo! Groups Links
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