Project Manager, E-Commerce Catalogue

(Regular, Full time, Exempt)



Major Duties and Responsibilities:



* Manage the process of expanding existing partnerships/offerings
on TechSoup Stock:



- Collect, research, investigate, and analyze the
offering/product related information for the Microsoft monthly product
update and other vendor partners as assigned

- Make recommendations based on current product offerings, as
needed

- Configure new products and version updates of products in
the ecommerce catalog systems

- Input data and content into website and database systems as
necessary

- Develop and participate in the delivery of staff training
for new products as necessary.

- Implement new partner offerings as schedule and workflow
demands


* Collaborate and communicate with TechSoup content team, TechSoup
Stock operations and the Business Systems and Technical Team of
resources needed to accomplish tasks needed to accommodate changes/new
products and updates
* Provide Marketing and others with new information on product
content changes to the TechSoup Stock web site and drive related
internal announcements; create internal launch messaging and promote;
manage quarterly product information update for print catalogs
* Manage the process of updates to donated/discounted products and
services for customer service and site use; track the need for product
updates/additions/removals and update and maintain online product
catalog
* Communicate via email and/or phone with vendor partners for
product maintenance and upgrades
* Work with other appropriate internal departments to make
suggestions in documenting and improving existing procedures for
gathering needed information, researching product requirements,
restrictions and availability for site usage and creating a project
plans for appropriate team members to implement
* Develop and create requirements/forms and data collection
methods to improve product information systems in support of TechSoup
Stock
* Perform other essential job duties as required; assist in
general TechSoup Stock operational, customer service and general
department support as responsibilities allow; as well as support product
revenue, organization impact, partner satisfaction and customer
satisfaction goals

Qualifications:



Education and Experience

* Bachelor's Degree or equivalent work experience
* At least 3 years experience with ecommerce merchandizing,
electronic product delivery (ESD) and technology

Knowledge, Skills and Abilities



Knowledge:



* Understanding of needs, challenges, and requirements of an
online sales operation and sales support services
* Knowledge of the nonprofit sector highly desirable
* Knowledge of HTML and general web production highly desirable.
Knowledge of ASP and content management systems a plus

Skills:



* A customer service/client management mentality and orientation
to work
* Outstanding project and cross functional management and
leadership skills
* Proven experience successfully juggling changing and competing
priorities (particularly around program and product launch priorities)
* Excellent written and verbal communications, including email
etiquette
* Strong interpersonal skills and a positive attitude

Abilities:



* Attention to detail and experience in quality assurance
* Excellent communication skills and problem-solving orientation
* Flexibility and willingness to manage a variety and multitude of
tasks
* Ability to work productively and independently and with a high
degree of initiative

Other Requirements:



Physical Demands & Work Environment: The physical demands and work
environment characteristics described here are representative of those
that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
qualified individuals with disabilities to perform the essential
functions.



Physical Demands:



* Prolonged telephone duties using handset, headset and computer
located at the TechSoup Global facility
* Prolonged keyboard duties
* Access, input & retrieve information from a computer to produce
typed copy, free of errors, without the assistance of another person
* Willingness and capacity to work in a cubicle environment at a
workstation, and to come and go repeatedly throughout the day as is
necessary, to perform various responsibilities
* Capacity to communicate and enunciate adequately, in person or
via telephone, in a manner which can be understood by those with whom
the employee is speaking
* Capability of dialing or otherwise using a telephone to place
calls
* Capacity to pick up, leaf through and read books, files and
other materials
* Willingness and capacity to sit/stand for minimum periods of two
hours at a time
* Capacity to reach forward to a high of 48 inches, to a low of 15
inches, to the side 54 inches and to the low side 9 inches above the
floor
* Ability to lift and/or move up to 20 pounds
* Ability to load discs and to change settings, devices, fixtures,
etc., on various equipment used in and around TechSoup Global

Work Environment:



* While performing the duties of this job, the employee may be
exposed to various components of an office environment such as
florescent lighting, pollen, dust, recycled air, cooling fans, VDTs,
semi-enclosed areas, central heating, seasonal warmer temperatures and
office noise

Application Procedure:


Email required cover letter and resume to
projmgrcatalogue@...
<mailto:projmgrcatalogue@...> with job title in subject
heading.

Visit our website at: http://www.techsoupglobal.org
<http://www.techsoupglobal.org/> /

No phone calls, please.

About TechSoup Global:

TechSoup Global is a nonprofit organization that has been successful in
creating a suite of high impact services that facilitate corporate
philanthropy and benefit community service organizations in a
financially sustainable model. For more than two decades, our mission
has been to work toward the day when every community service
organization on the planet has access to the technology resources and
information they need to achieve their own missions. Founded in 1987,
we currently have more than 170 staff members and an annual budget of
about $23 million. TechSoup Global helps other nonprofits better serve
their missions by acquiring and using technology, implementing web and
social networking, and receiving grant funding and product donations.



Working with capacity-building partners across the world, TechSoup
Global is actively expanding our program outside the US. We establish
partnerships with in-country NGOs to implement our highly effective
product donation program, while adapting to local business practices,
laws, and cultural imperatives. In the process, we're building a global
network of partners all focused on empowering NGOs through the effective
use of technology. We're in 22 countries to date and adding more each
month.



Through our TechSoup Stock website, nonprofits find a broad range of
software donated by leading tech companies such as Microsoft, Cisco,
Symantec, Intuit, and Adobe, along with content and community resources
tailored specifically for a nonprofit audience. To date we have enabled
over $1 billion in technology donations world wide.



Based upon the strength of our global network, our expertise in building
scalable web systems, our history of working both with donors and with
recipient NGOs, and our experience building one of the fastest growing
sustainable social enterprises, TechSoup Global was recently selected to
build a new service for international philanthropy. Backed by major
foundations and key philanthropy sector partners, this new service will
create a global database of nonprofits and NGOs, making it easier and
less costly for international grantmakers to provide cash grants to
social benefit organizations in countries outside the U.S.



TechSoup Global is dedicated to creating and supporting an environment
of openness, trust, and fun where people's differences are valued and
respected, and where people of diverse backgrounds participate fully in
our organization. We believe that the diverse cultures and perspectives
of our staff will help us better serve our clients. TechSoup Global is
an equal opportunity agency and will not allow discrimination based upon
ethnicity, race, color, citizenship, creed, religion, size, weight,
height, ancestry, national origin, age, sex, gender, gender identity,
pregnancy or childbirth, marital status, domestic partner status, sexual
orientation, physical or mental disability, physical or mental handicap,
medical condition, AIDS/HIV status, veteran status, or socioeconomic
background.





~~~~~~~~~~~~~~~~~~~~~~~~~~~
Jon Fuezy - HR Generalist
TechSoup Global
435 Brannan Street, Suite 100
San Francisco, CA 94107-1780
Office: 415-633-9448
Fax: 415-633-9400
http://www.techsoupglobal.org/
P Consider the environment: - do you really need to print this email?



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