Kyle said in his original post that he COULD NOT sign onto the Kolor forum and

got no response from Kolor regarding his forum password.



Kal







--- In PanoToolsNG@yahoogroups.com, John Riley <johnriley@...> wrote:

>

> Did you even try to post in the Kolor forum? They have forums in both French

and English.

>

> John Riley

> 4Pi-VR Media Solutions

> http://4pi-vr.com

> johnriley@...

> (h)864-461-3504

> (c)864-431-7075

> (w)864-503-5775

>

> On Jul 31, 2012, at 1:09 PM, Kyle Goodnight wrote:

>

> > Guess no one has any comments or experience with this issue..  or Kolor

support or lack of....no response...   :-o(

> > Anyway, I resolved the security issue myself..finally...still no response

from Kolor..3 days now...maybe no one there speaks  English??

> >

> > Kyle

> >

> >>  Kyle Monday, July 30, 2012 2:39 PM

> >> I Purchased Panotour Pro from Kolor. I played with the trial for a while

and it worked ok, so I purchased the program. Now when trying to create a tour

and include maps, I get a error from Adobe player saying it stopped an unsafe

call from the .swf file that executes the map. Adobe player asks me to update

the site to allow the program with an "allow" for the access web address. I do

that and restart and get the same error. Anyone have any experience

> >> with this issue with Adobe player?

> >>

> >> Second, the log in for the Kolor forum (that worked previously) now does

not work. Sent a message to Kolor requesting Password reset, and am told email

sent to change password...never arrives(3 times tried). Comment on the notice

says to use and email address shown if the email does not arrive. Emailed that

address and no response. Anyone have any experience with Kolor support...not

impressed so far??

> >>

> >> I have an and OLD API from Google for Google maps and it looks like it

still works as I get a map from the setup but with the Adobe issue, not much

use..I get the same error with Bing maps...Adobe barfs on the access. Probably

some global setting but I just dont see where that can be on the options for the

player.

> >>

> >> I hope this is not tooo far off topic but kinda dead in the water until I

find out how to fix this...I was hoping that someone has had these issues and

can offer some advice on how to proceed with Adobe/Kolor to get a response.

> >>

> >> Kyle

> >>

>

 

I have to agree with Kyle guys, this is a perfectly good place to ask about random errors - The very fact that the solution was obvious and had nothing to do with the product highlights how useful a generic forum can be at times. 

If the product suppliers are unable to maintain a reasonable level of support they should expect it to result in "venting" and customers seeking support elsewhere. 

 

---

To: PanoToolsNG@yahoogroups.com
From: kylegoodnight@...
Date: Tue, 31 Jul 2012 13:52:43 -0400
Subject: Re: [PanoToolsNG] Need advice/help...direction....Something???

Sacha,
Sorry you took my post as a vent...not intended to be a vent, but a request for help from folks who have a lot more experience with photographic products and exposure to vendors than I do.  I joined this group to gain experience and photograph knowledge and when I exhausted all efforts to contact Kolor (forum and email) I thought maybe someone could offer some assistance and suggestions.  Rick's response was right on and is what I figured out. 

Sorry you were annoyed at my request...I wont be making any more here...
Kyle

<compose-unknown-contact.jpg>

Sacha Griffin

Tuesday, July 31, 2012 1:12 PM

 

This is not the forum to vent frustrations with other companies to.

If you wanted to take a jab anyway, it would have been better to at least post your resolution to make your post worth reading and contribute back to the community.

 

Best Regards,

 

Sacha Griffin

Southern Digital Solutions LLC  - Atlanta, Georgia

http://www.seeit360.com

http://twitter.com/SeeIt360

http://www.facebook.com/SeeIt360

IM: sachagriffin007@...

Office: 404-551-4275

 

 

From: PanoToolsNG@yahoogroups.com [mailto:PanoToolsNG@yahoogroups.com] On Behalf Of Kyle Goodnight
Sent: Tuesday, July 31, 2012 1:09 PM
To: PanoToolsNG@yahoogroups.com
Subject: Re: [PanoToolsNG] Need advice/help...direction....Something???

 

Guess no one has any comments or experience with this issue..  or Kolor support or lack of....no response...   :-o(
Anyway, I resolved the security issue myself..finally...still no response from Kolor..3 days now...maybe no one there speaks  English??

Kyle

<compose-unknown-contact.jpg>

Kyle Goodnight

Tuesday, July 31, 2012 1:09 PM

Guess no one has any comments or experience with this issue..  or Kolor support or lack of....no response...   :-o(
Anyway, I resolved the security issue myself..finally...still no response from Kolor..3 days now...maybe no one there speaks  English??

Kyle

<compose-unknown-contact.jpg>

Kyle

Monday, July 30, 2012 2:39 PM

 

I Purchased Panotour Pro from Kolor. I played with the trial for a while and it worked ok, so I purchased the program. Now when trying to create a tour and include maps, I get a error from Adobe player saying it stopped an unsafe call from the .swf file that executes the map. Adobe player asks me to update the site to allow the program with an "allow" for the access web address. I do that and restart and get the same error. Anyone have any experience
with this issue with Adobe player?

Second, the log in for the Kolor forum (that worked previously) now does not work. Sent a message to Kolor requesting Password reset, and am told email sent to change password...never arrives(3 times tried). Comment on the notice says to use and email address shown if the email does not arrive. Emailed that address and no response. Anyone have any experience with Kolor support...not impressed so far??

I have an and OLD API from Google for Google maps and it looks like it still works as I get a map from the setup but with the Adobe issue, not much use..I get the same error with Bing maps...Adobe barfs on the access. Probably some global setting but I just dont see where that can be on the options for the player.

I hope this is not tooo far off topic but kinda dead in the water until I find out how to fix this...I was hoping that someone has had these issues and can offer some advice on how to proceed with Adobe/Kolor to get a response.

Kyle

"The only stupid question is the question unasked."



On 7/31/2012 12:23 PM, Yazan Sboul wrote:

>

> I have to agree with Kyle guys, this is a perfectly good place to ask about

random errors - The very fact that the solution was obvious and had nothing to

do with the product highlights how useful a generic forum can be at times. If

the product suppliers are unable to maintain a reasonable level of support they

should expect it to result in "venting" and customers seeking support elsewhere.

>

> To: PanoToolsNG@yahoogroups.com

> From: kylegoodnight@...

> Date: Tue, 31 Jul 2012 13:52:43 -0400

> Subject: Re: [PanoToolsNG] Need advice/help...direction....Something???

>

>

>

> Sacha,

>

> Sorry you took my post as a vent...not intended to be a vent, but a

> request for help from folks who have a lot more experience with

> photographic products and exposure to vendors than I do.  I joined this

> group to gain experience and photograph knowledge and when I exhausted

> all efforts to contact Kolor (forum and email) I thought maybe someone

> could offer some assistance and suggestions.  Rick's response was right

> on and is what I figured out.

>

>

>

> Sorry you were annoyed at my request...I wont be making any more here...

>

> Kyle

>

>

>

>

>

>      Sacha Griffin

>    Tuesday, July 31,

>   2012 1:12 PM

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>        This is not the forum to vent

> frustrations with other companies to. If you

> wanted to take a jab anyway, it would have been better to at least post

> your resolution to make your post worth reading and contribute back to

> the community. Best

> Regards, Sacha

> GriffinSouthern

>   Digital Solutions LLC  - Atlanta,

Georgiahttp://www.seeit360.comhttp://twitter.com/SeeIt360http://www.facebook.com\

/SeeIt360IM: sachagriffin007@...: 404-551-4275  From:

PanoToolsNG@yahoogroups.com

> [mailto:PanoToolsNG@yahoogroups.com] On Behalf Of Kyle Goodnight

> Sent:

>   Tuesday, July 31, 2012 1:09 PM

> To:

> PanoToolsNG@yahoogroups.com

> Subject: Re: [PanoToolsNG] Need

> advice/help...direction....Something??? Guess no one has any

> comments or experience with this issue..  or Kolor support or lack

> of....no response...   :-o(

> Anyway, I resolved the security issue

> myself..finally...still no response from Kolor..3 days now...maybe no

> one there speaks  English??

>

> Kyle

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>      Kyle Goodnight

>    Tuesday, July 31,

>   2012 1:09 PM

>

>

> Guess no one has any

> comments or experience with this issue..  or Kolor support or lack

> of....no response...   :-o(

>

> Anyway, I resolved the security issue myself..finally...still no

> response from Kolor..3 days now...maybe no one there speaks  English??

>

>

>

> Kyle

>

>

>

>

>

>

>      Kyle

>    Monday, July 30,

> 2012 2:39 PM

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>        I Purchased Panotour Pro from Kolor. I played with the trial

> for a while and it worked ok, so I purchased the program. Now when

> trying to create a tour and include maps, I get a error from Adobe

> player saying it stopped an unsafe call from the .swf file that executes

>   the map.  Adobe player asks me to update the site to allow the program

> with an "allow" for the access web address.  I do that and restart and

> get the same error.  Anyone have any experience

>

> with this issue with Adobe player?

>

>

>

> Second, the log in for the Kolor forum (that worked previously) now does

>   not work. Sent a message to Kolor requesting Password reset, and am

> told email sent to change password...never arrives(3 times tried).

> Comment on the notice says to use and email address shown if the email

> does not arrive. Emailed that address and no response.  Anyone have any

> experience with Kolor support...not impressed so far??

>

>

>

> I have an and OLD API from Google for Google maps and it looks like it

> still works as I get a map from the setup but with the Adobe issue, not

> much use..I get the same error with Bing maps...Adobe barfs on the

> access. Probably some global setting but I just dont see where that can

> be on the options for the player.

>

>

>

> I hope this is not tooo far off topic but kinda dead in the water until I

>   find out how to fix this...I was hoping that someone has had these

> issues and can offer some advice on how to proceed with Adobe/Kolor to

> get a response.

>

>

>

> Kyle

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

Sacha Griffin

Tuesday, July 31, 2012 1:12 PM

 

This is not the forum to vent frustrations with other companies to.

If you wanted to take a jab anyway, it would have been better to at least post your resolution to make your post worth reading and contribute back to the community.

 

Best Regards,

 

Sacha Griffin

Southern Digital Solutions LLC  - Atlanta, Georgia

http://www.seeit360.com

http://twitter.com/SeeIt360

http://www.facebook.com/SeeIt360

IM: sachagriffin007@...

Office: 404-551-4275

 

 

From: PanoToolsNG@yahoogroups.com [mailto:PanoToolsNG@yahoogroups.com] On Behalf Of Kyle Goodnight
Sent: Tuesday, July 31, 2012 1:09 PM
To: PanoToolsNG@yahoogroups.com
Subject: Re: [PanoToolsNG] Need advice/help...direction....Something???

 

Guess no one has any comments or experience with this issue..  or Kolor support or lack of....no response...   :-o(
Anyway, I resolved the security issue myself..finally...still no response from Kolor..3 days now...maybe no one there speaks  English??

Kyle

Kyle Goodnight

Tuesday, July 31, 2012 1:09 PM

Guess no one has any comments or experience with this issue..  or Kolor support or lack of....no response...   :-o(
Anyway, I resolved the security issue myself..finally...still no response from Kolor..3 days now...maybe no one there speaks  English??

Kyle

Kyle

Monday, July 30, 2012 2:39 PM

 

I Purchased Panotour Pro from Kolor. I played with the trial for a while and it worked ok, so I purchased the program. Now when trying to create a tour and include maps, I get a error from Adobe player saying it stopped an unsafe call from the .swf file that executes the map. Adobe player asks me to update the site to allow the program with an "allow" for the access web address. I do that and restart and get the same error. Anyone have any experience
with this issue with Adobe player?

Second, the log in for the Kolor forum (that worked previously) now does not work. Sent a message to Kolor requesting Password reset, and am told email sent to change password...never arrives(3 times tried). Comment on the notice says to use and email address shown if the email does not arrive. Emailed that address and no response. Anyone have any experience with Kolor support...not impressed so far??

I have an and OLD API from Google for Google maps and it looks like it still works as I get a map from the setup but with the Adobe issue, not much use..I get the same error with Bing maps...Adobe barfs on the access. Probably some global setting but I just dont see where that can be on the options for the player.

I hope this is not tooo far off topic but kinda dead in the water until I find out how to fix this...I was hoping that someone has had these issues and can offer some advice on how to proceed with Adobe/Kolor to get a response.

Kyle

Kyle

Monday, July 30, 2012 2:39 PM

 

I Purchased Panotour Pro from Kolor. I played with the trial for a while and it worked ok, so I purchased the program. Now when trying to create a tour and include maps, I get a error from Adobe player saying it stopped an unsafe call from the .swf file that executes the map. Adobe player asks me to update the site to allow the program with an "allow" for the access web address. I do that and restart and get the same error. Anyone have any experience
with this issue with Adobe player?

Second, the log in for the Kolor forum (that worked previously) now does not work. Sent a message to Kolor requesting Password reset, and am told email sent to change password...never arrives(3 times tried). Comment on the notice says to use and email address shown if the email does not arrive. Emailed that address and no response. Anyone have any experience with Kolor support...not impressed so far??

I have an and OLD API from Google for Google maps and it looks like it still works as I get a map from the setup but with the Adobe issue, not much use..I get the same error with Bing maps...Adobe barfs on the access. Probably some global setting but I just dont see where that can be on the options for the player.

I hope this is not tooo far off topic but kinda dead in the water until I find out how to fix this...I was hoping that someone has had these issues and can offer some advice on how to proceed with Adobe/Kolor to get a response.

Kyle

I Purchased Panotour Pro from Kolor. I played with the trial for a while and it

worked ok, so I purchased the program. Now when trying to create a tour and

include maps, I get a error from Adobe player saying it stopped an unsafe call

from the .swf file that executes the map.  Adobe player asks me to update the

site to allow the program with an "allow" for the access web address.  I do that

and restart and get the same error.  Anyone have any experience

with this issue with Adobe player?



Second, the log in for the Kolor forum (that worked previously) now does not

work. Sent a message to Kolor requesting Password reset, and am told email sent

to change password...never arrives(3 times tried).  Comment on the notice says

to use and email address shown if the email does not arrive. Emailed that

address and no response.  Anyone have any experience with Kolor support...not

impressed so far??



I have an and OLD API from Google for Google maps and it looks like it still

works as I get a map from the setup but with the Adobe issue, not much use..I

get the same error with Bing maps...Adobe barfs on the access. Probably some

global setting but I just dont see where that can be on the options for the

player.



I hope this is not tooo far off topic but kinda dead in the water until I find

out how to fix this...I was hoping that someone has had these issues and can

offer some advice on how to proceed with Adobe/Kolor to get a response.



Kyle