The FAQ is on the Web site under the button FAQ

The program works for a lot of people, and they love it, For a few it
just does not work. It is impossble to provide support for these
situations as the time involved to individually walk someone through
the steps to diagnose the problem is prohibitive.

I do support work in a commercial environment and the typical charge
would be several hundred dollars.

I developed the program for my own use, and decided to make it
available as a free utility, that's why it's always been labelled BETA.