SGC_Daily_News : Message: The News - Google's Data Center secrets revealed; Optimize the Cooling in Your Existing Data Center; The Governance of Green IT; Greening the Data Center; WebMedia's eBook Library; Ask Dr. Visible Ops

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From: "George Spafford" <gspaff@...>
Subject: =?iso-8859-1?Q?The_News_-_Google's_Data_Center_secrets_revealed;_Optimize?=
=?iso-8859-1?Q?_the_Cooling_in_Your_Existing_Data_Center;_The_Governance_?=
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=20

"Leaders are made, they are not born. They are made by hard effort, which i=
s
the price which all of us must pay to achieve any goal that is worthwhile. =
=94
=96 Vince Lombardi

=20

Top Picks

Google's Data Center secrets revealed!
=93After years of secrecy (maybe because they thought no one was interested=
),
Google held its =91Data Center Efficiency Summit=92 yesterday [April 1st], =
where
the company showed off one of its DCs and custom web servers -- all in a bi=
d
to evangelize for energy efficiency.=94
Video:
http://www.engadget.com/2009/04/02/googles-data-center-secrets-revealed/=20
[Thank you Christian!]
Great Article: http://news.cnet.com/8301-1001_3-10209580-92.html=20
http://www.fastcompany.com/blog/ariel-schwartz/sustainability/google-reveal=
s
-data-center-manhattan-project=20
http://www.thewhir.com/web-hosting-news/040209_Google_Details_Data_Center_C=
o
ntainer=20

=20

Book and Product Recommendations

Optimize the Cooling in Your Existing Data Center
A Free eBook by: George Spafford

The number of servers is causing power and cooling demands to rise in most
data centers. This increasing need for cooling is not only negatively
impacting operating expenses but also constraining growth because additiona=
l
cooling needs can't be met with the existing infrastructure and requires
either substantial capital investment in the existing facility or investmen=
t
in a new data center. What some data centers may be overlooking are
optimization methods that can increase the available cooling capacity
substantially while also reducing costs.

=20

This eBook will provide an overview of:

=B7 The current pressures facing data centers related to power and
cooling

=B7 The need to baseline current cooling utilization and costs

=B7 Common improvement opportunities including both process and
technical considerations

Download your free copy at:

http://www.devx.com/ebook/Article/41240=20

cid:image001.png@...

=20

The Governance of Green IT
This book covers process issues that must be considered to implement and
maintain a green power posture in data centers.

- The Green IT process and its sub-processes of:

o Green IT Policy Management

o Green architecture and standards management

o IT functional area objective management

- Green IT process assessments

- Integration of Green IT with the ITIL Service Strategy, Design,
Transition and Operation Processes=94

- Green IT Metrics

- Green IT Improvement Opportunities

http://www.itgovernance.co.uk/products/2106=20

=20

Greening the Data Center
=93IT organizations are under intense pressure to manage the power consumed=
by
data centers and the resulting cooling demands. To address these needs, IT
needs to properly blend people, process and technology to create solutions.
This book will provide an overview of processes for planning but will mainl=
y
focus on technical improvement opportunities at a high-level. The chapters
are intended to give management data center power consumption areas to
investigate. Rather than a linear cookbook approach, the chapters are
organized in such a manner that the reader can skip to the topic of
interest.=94
http://www.itgovernance.co.uk/products/2326=20

=20

WebMedia=92s eBook Library
They have many eBooks on topics of interest to IT professionals including
project management, careers, ITIL, information security and more. It=92s h=
ard
to beat a free resource such as this.
http://www.devx.com/ebook=20

=20

IT Audit / Internal Audit / Compliance / Ethics

Markets Like Auditor Rule, But Some Less Sanguine
=93Owen Fitzpatrick, the head of U.S. equities at Germany's Deutsche Bank,
also questioned the wisdom, and efficacy, of the plan. He argued that
changing rules doesn't change reality and that the market won't likely long
accept that these assets really are worth what value the banks are going to
assign to them, and therefore uncertainty over them will remain.=94
http://online.wsj.com/article/BT-CO-20090402-716860.html=20

=20

Ask Dr. Visible Ops: How Should I Engage Internal Audit In The Change
Management Process?
Gene Kim and Hal Pomeranz did a webinar. Gene is blogging responses to som=
e
of the questions.
http://www.tripwire.com/blog/?p=3D292=20

=20

HIPAA enforcement getting stronger
=93The Health Insurance Portability and Accountability Act (HIPAA) was enac=
ted
to create standards for the security and privacy of individual medical data=
.
Actual compliance with HIPAA regulations by the health care industry and
HIPAA enforcement by government agencies has been a different story.=94
http://searchcompliance.techtarget.com/tip/0,289483,sid195_gci1351601,00.ht=
m
l?track=3DNL-1168
<http://searchcompliance.techtarget.com/tip/0,289483,sid195_gci1351601,00ht
ml?track=3DNL-1168&ad=3D698061&Offer=3DsCOunsc040209h&asrc=3DEM_USC_6494267=
&uid=3D4561
296> &ad=3D698061&Offer=3DsCOunsc040209h&asrc=3DEM_USC_6494267&uid=3D456129=
6=20
[Thanks Kurt!]

=20

IT Process Improvement / Quality Management

You Don=92t Hate Change Management (You Hate Bad Change Management)
This is a great, as usual, post by Hal Pomeranz about characteristics of
both bad and good Change Management programs. His premise is simple =96 ma=
ny
people have experienced poorly implemented Change Management processes so
any attempt at Change Management generates resistance.
http://righteousit.wordpress.com/=20

=20

Kurt=92s Corner

News and views from Kurt Milne, the managing director of the ITPI. He can
be reached at: kurt.milne@....=20

=20

The other Microsoft powered cloud solution - for internal clouds
Last week Microsoft announced that Azure platform will be focused on
plugging into the Microsoft hosted cloud. However, they are also offering =
a
solution for companies that want to build an internal cloud, adding Azure
features to Windows Server 2008 and offering a cloud version of System
Center.
http://www.informationweek.com/news/hardware/data_centers/showArticle.jhtml=
?
articleID=3D216402332
<http://www.informationweek.com/news/hardware/data_centers/showArticle.jhtm=
l
?articleID=3D216402332&cid=3Dnl_IWK_daily_H> &cid=3Dnl_IWK_daily_H=20

=20

Private Clouds take shape=20
IT departments have long sought utility-like IT environments where computin=
g
resources and applications can be provisioned with greater efficiency.
They're using systems management software, cluster and grid technology, loa=
d
balancing, and virtualization to do it today. Internal cloud technology is
the obvious next step. Private clouds are driven by CIO concerns about
public cloud service providers =96 namely around data security, corporate
governance, and reliability. The main drawbacks of private clouds are that
IT departments still have to buy, build, and manage them and those needs
diminish the original promise of cloud computing that included lower
up-front capital costs and less hands-on management by IT staffers.
http://www.informationweek.com/news/services/business/showArticle.jhtml?art=
i
cleID=3D209904474
<http://www.informationweek.com/news/services/business/showArticle.jhtml?ar=
t
icleID=3D209904474&cid=3Dnl_IWK_daily_H> &cid=3Dnl_IWK_daily_H=20

=20

Open Cloud Manifesto =96 avoiding lock in
A group of organizations developed a set of guiding principles to help driv=
e
the cloud computing evolution. I=92m sure there are many interesting
backstories behind this effort.
FAQ - http://www.opencloudmanifesto.org/faqs.htm=20
Principles =96 http://www.opencloudmanifesto.org/opencloudmanifesto1.htm=20

=20

Data Centers / Cloud Computing / Green IT

Security concerns for cloud computing
=93The trouble with the term cloud computing is that it encompasses such a
huge range of technology offerings: software-as-a-service (SaaS), storage
on-demand, remote server capacity, to name a few. One thing all cloud
services have in common, however, is the way in which they deploy or
relocate potentially sensitive corporate data beyond the firewall and that
causes a serious consternation to information security professionals.=94
http://www.computerweekly.com/Articles/2009/03/27/235439/security-concerns-=
f
or-cloud-computing.htm=20

=20

Lean and Green
=93Even in a down economy -- perhaps especially in a down economy -- the
green-technology movement offers plenty of opportunities for Microsoft and
its partners.=94
http://rcpmag.com/features/article.aspx?editorialsid=3D2651=20

=20

Painting The Data Center Green
=93Driven by runaway operating costs, pressure to become more environmental=
ly
friendly (and energy efficient) and the realities of multicore processors,
virtualization solutions are being pitched by every major hardware vendor i=
n
the information technology world. Forbes caught up with Stephen Herrod,
chief technology officer at VMware, to discuss the changes.
http://www.forbes.com/2009/03/27/virtualization-chips-energy-technology-cio=
-
network-virtualization.html=20

=20

Tape=92s Role in the Green Data Center
=93The veteran technology is inaccurately identified as =91yesterday=92s
technology,=92 but tape technology is experiencing a Renaissance; a rebirth
based on the growing recognition that tape technology is responding
regularly and reliably to today=92s vital business requirements.=94
http://esj.com/articles/2009/03/31/tape-green-role.aspx=20

=20

Financial Data Centers Concerned Over Power: Study
=93With financial market firms investing an average of $1.8 billion annuall=
y
on data centers including space, power and cooling, these companies have
major concerns over location, connectivity, flexibility and security when
selecting financial data centers, however, power remains their overriding
concern.=94
http://www.thewhir.com/web-hosting-news/040209_Financial_Data_Centers_Conce=
r
ned_Over_Power=20

=20

Security and Risk Management

Conficker.C appears on schedule, but only as a whisper
=93It's April 1=97do you know where Conficker is? The worm's reactivation d=
ate
has passed relatively quietly, but security researchers warn that the worst
could still be coming. Keep your scanners updated, and watch your network
traffic.=94
http://arstechnica.com/security/news/2009/04/confickerc-appears-on-schedule=
-
but-only-as-a-whisper.ars=20

=20

Major Cybersecurity Bill Introduced In Senate
=93Two senators on Wednesday introduced sweeping cybersecurity legislation
that would significantly overhaul the nation's information security efforts=
,
including the creation of a national cybersecurity adviser who would report
directly to the president.=94
http://www.informationweek.com/news/government/technology/showArticle.jhtml=
?
articleID=3D216402498=20

=20

Locking up the cloud
=93A Cloud Security Alliance has popped up and will show itself at an RSA
security conference on April 21. The non-profit CSA says it's formed itsel=
f
to =91promote the use of best practices for providing security assurance
within Cloud Computing=92, and to show users how to use cloud computing =91=
to
help secure all other forms of computing.=92=94
http://www.theregister.co.uk/2009/04/03/cloud_security_alliance/=20

=20

Conficker Working Group =96 Infection Distribution Maps
Interesting.=20
http://www.confickerworkinggroup.org/wiki/pmwiki.php/ANY/InfectionDistribut=
i
on=20

=20

Health and Healthcare

Exams of Injured Workers Fuel Mutual Mistrust
=93Independent medical exams are among the most disputed components of New
York=92s troubled workers=92 compensation system. Under that system, worker=
s
with bona fide injuries are entitled to medical care and replacement wages,
usually paid for by their employer=92s insurer. =85 a New York Times review=
of
case files and medical records and interviews with participants indicate
that the exam reports are routinely tilted to benefit insurers by minimizin=
g
or dismissing injuries.=94
http://www.nytimes.com/2009/04/01/nyregion/01comp.html?_r=3D1
<http://www.nytimes.com/2009/04/01/nyregion/01comp.html?_r=3D1&partner=3Drs=
s&emc
=3Drss> &partner=3Drss&emc=3Drss=20

=20

Process Improvement: Tools and Methodologies for the 21st Century
=93It's unlike the process improvement emphasis previously experienced in
health care. There have been methodologies introduced over the past decade
such as Six Sigma, Balanced Scorecard and Rapid Redesign, but older
methodologies such as Workout Sessions, Plan Do Check Act (PDCA) Methodolog=
y
and Total Quality Improvement (TQM) still have an important role in the
process improvement tool kit. The methodology that most health care
organizations are adopting is Six Sigma. This methodology was first invente=
d
by Motorola to correct poor manufacturing quality and later adopted by
General Electric among other corporations.=94
http://health-information.advanceweb.com/editorial/content/editorial.aspx?C=
C
=3D60881=20

=20

Walgreen offers some unemployed free clinic trips
=93The offer, which comes more than a year into the recession, only applies=
to
adults who lose their jobs on or after March 31. Spouses, domestic partners
and children also qualify if they do not have their own health insurance.=
=94
http://uk.reuters.com/article/healthNewsMolt/idUKTRE52U6KY20090331=20

=20

Insurance Aid for the Newly Unemployed
=93The federal government will pay 65% of Cobra continuation coverage premi=
ums
as part of the American Recovery and Reinvestment Act of 2009, which was
signed into law on Feb. 17. The coverage will apply to individuals who lost
or lose their jobs between Sept. 1, 2008 and Dec. 31, 2009 and are eligible
for continuing coverage under Cobra, a federal law called the Consolidated
Omnibus Budget Reconciliation Act.=94
http://online.wsj.com/article/SB123889075782289985.html?mod=3Darticle-outse=
t-b
ox=20

=20

Human Error / Safety / Environment

FlightsFromHell.com
This is a pretty funny site. For those of us who travel all the time some
of these stories will bring back memories J Why in this section of the
newsletter? I don=92t really have a good answer =85 safety maybe!

http://www.flightsfromhell.com/=20

=20

Lessons of the Civil War: Human error and hubris can kill
=93We were in Fredericksburg, VA, on a weeklong trip, researching and shoot=
ing
for a GPP Timeline Guide book on the Battle of Fredericksburg, and I had
just begun to grasp why this battle has not risen to the top of the list of
most revered and talked-about confrontations in the Civil War.=94
http://www.examiner.com/x-682-National-Parks-Examiner~y2009m3d31-Lessons-of=
-
the-Civil-War-Human-error-and-hubris-can-kill=20

=20

China Finds More Than 200 Deadly Tuberculosis Cases
=93China=92s health ministry found more than 200 cases of extensively
drug-resistant tuberculosis, a form of the lung disease that is fatal to
half of patients.=94
http://www.bloomberg.com/apps/news?pid=3D20601080
<http://www.bloomberg.com/apps/news?pid=3D20601080&sid=3DaDiaTh4hhhpU&refer=
=3Dasia
> &sid=3DaDiaTh4hhhpU&refer=3Dasia=20

=20

Ice bridge ruptures in Antarctic
=93Scientists say the collapse could mean the Wilkins Ice Shelf is on the
brink of breaking away, and provides further evidence or rapid change in th=
e
region.=94
http://news.bbc.co.uk/1/hi/sci/tech/7984054.stm=20

=20

Study: Cool Spells Normal in Warming World
=93A valuable short paper that has been accepted for publication in
Geophysical Research Letters (subscription required) makes a strong case
against presenting any argument about human-driven global warming that=92s
based on short-term trends (a decade or so). I=92ve noted here before that
climate campaigners who seek to use real-time events to engage the public
can only retain credibility if they account for natural variability in
framing their case and explain that the odds of such events are shifting.=
=94
http://dotearth.blogs.nytimes.com/2009/04/03/cool-spells-in-a-warming-world=
/
?ref=3Dscience=20

=20

Global News / Business / Economics

G20: Stop taking the China Kool-Aid
=93We should all stop drinking the Kool-Aid on China, and that includes Chi=
na
itself. China's arrival at the top table of nations is overdue, and its
relationship with the United States crucial, but there is as yet no evidenc=
e
that China has some magic bullet whose firing will rectify either the
international economy or - as some are beginning to say - the way that our
increasingly complex world is run.=94
http://blogs.telegraph.co.uk/richard_spencer/blog/2009/04/02/g20_stop_takin=
g
_the_china_koolaid=20

=20

Chinese Economy Sends Mixed Signals
=93Those waiting for a definitive sign that a =91bottoming out=92 of the Ch=
inese
economy is at hand will have to wait a while longer, because recent economi=
c
data out of China continues to send conflicting signals. The exports slump
has deepened much more than expected. Fixed asset investment growth was
stronger than anticipated.=94
http://www.forbes.com/2009/04/01/china-manufacturing-growth-markets-economy=
-
stimulus.html=20

=20

Asian Data Shows Severity of Slump
=93As world leaders assembled in London for the Group of 20 summit meeting
this week, the latest evidence of the severity of the economic crisis
emerged Wednesday from Asia, with business confidence in Japan plummeting t=
o
a record low, South Korean exports falling for a fifth consecutive month an=
d
a manufacturing index deteriorating in China.=94
http://www.nytimes.com/2009/04/01/business/global/01iht-asiaecon.html?hpw=20

=20

Who will lead the world economy out of recession?
=93The United States and China hold the best hope for leading a global
economic recovery, yet they may lack sufficient strength to firmly pull the
world out of recession.=94
http://uk.reuters.com/article/economyNews/idUKTRE5315GO20090402=20

=20

Buy China: It's Actually Benefiting from Global Recessions
=93Now, all the major economic forces =97 America, Japan, and Europe =97 ar=
e
suffering recessions. Only China is the last remaining safe haven. This
article will analyze Chinese economy and how it is benefiting from global
recessions.=94
http://seekingalpha.com/article/129049-buy-china-it-s-actually-benefiting-f=
r
om-global-recessions=20

=20

China to contribute to global economic recovery
=93Asian Development Bank (ADB) and the United Nations Economic and Social
Commission for Asia and the Pacific (ESCAP) have issued their annual report=
s
for 2008 recently. The economy in the Asia-Pacific region is generally
better than in any other region on earth in spite of challenges it now
faces, and China is sure to contribute positively to global economic
growth.=94
http://english.people.com.cn/90001/90780/91344/6628656.html=20

=20

US News / Business / Economics

Google close to buying Twitter?
=93Citing two separate sources, TechCrunch said that the asking price is mo=
re
than the $250m (=A3170m) valuation that Twitter's recent round of funding
would suggest.=94
http://www.vnunet.com/vnunet/news/2239787/google-close-buying-twitter=20

=20

The 100 Most Trustworthy Companies
=93An annual survey identifies the 100 businesses on American exchanges wit=
h
the most transparent and conservative accounting practices and most prudent
management.=94
http://www.forbes.com/2009/04/02/trustworthy-companies-accounting-leadershi=
p
-governance-integrity_land.html?feed=3Drss_news=20

=20

Technology & Science

Robots act as scientists without assistants
=93Two teams of human scientists Thursday unveiled their work with robots t=
hat
not only perform experiments, but also come up with new ones. The prototype=
s
tackled physics and biology problems that require simple, repetitive
experiments, proceeding by trial and error to uncover knowledge, according
to studies published in the journal Science.=94
http://www.usatoday.com/tech/news/robotics/2009-04-02-Robots_N.htm=20

=20

Top 10 technology skills
=93Foote says what's unique about this downturn is that IT departments are
hiring talent in certain areas =96 such as business process modeling and
project management =96 while laying off in others connected to weak product
lines.=94
http://www.networkworld.com/news/2009/040609-10-tech-skills.html?netht=3Drn=
_03
3009
<http://www.networkworld.com/news/2009/040609-10-tech-skills.html?netht=3Dr=
n_0
33009&nladname=3D033009dailynewspmal> &nladname=3D033009dailynewspmal=20
[Thanks Kurt!]

=20

End Notes

The News is brought to you by George Spafford, Principal Consultant at
Pepperweed Consulting, LLC. Pepperweed is nationally recognized as a leade=
r
in IT Management Consulting. For more information, check out our website a=
t
<http://www.pepperweed.com> www.pepperweed.com or call 888-229-0145. Please
let us know if you see stories you think should be included in the next
issue of The News, and feel free to forward this email on to others.

Titles and links to articles written by me are listed at:
http://spaffordconsulting.com/articles.html and if you have news or feedbac=
k
you=92d like to share, please send an email to george.spafford@...=
om.

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Archives of The News newsletter are available at
http://www.spaffordconsulting.com/dailynews.html .

=20

_____________________________________________=20

George Spafford
Principal Consultant
ITIL Service Manager, TOCICO Jonah, IPRC, CISA
Pepperweed Consulting, LLC=AE
Office: 269-556-9597
Mobile: 269-208-1832
FAX: 208-978-6295
George.Spafford@...

=20

=20

=20

=20

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stance" xmlns:udcs=3D"http://schemas.microsoft.com/data/udc/soap" xmlns:udc=
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mlns:spsl=3D"http://microsoft.com/webservices/SharePointPortalServer/Publis=
hedLinksService" xmlns:Z=3D"urn:schemas-microsoft-com:" xmlns:st=3D"" x=
mlns=3D"http://www.w3.org/TR/REC-html40">

<head>
<meta http-equiv=3DContent-Type content=3D"text/html; charset=3Diso-8859-1"=
>
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<style>

</style>

</head>

<body lang=3DEN-US link=3Dblue vlink=3Dpurple>

<div class=3DSection1>

<o:p> </o:p>

"Leaders are made, they are not born. They are made by ha=
rd effort,
which is the price which all of us must pay to achieve any goal that is
worthwhile. ” – Vin=
ce
Lombardi<o:p></o:p>

<o:p> </o:p>

Top Picks<o:p></o:p>

Google's Data Center secrets
revealed! 
“After years of secrecy (maybe because they thought no one was
interested), Google held its ‘Data Center Efficiency Summit’
yesterday [April 1st], where the company showed off one of its D=
Cs
and custom web servers -- all in a bid to evangelize for energy
efficiency.” 
Vi=
deo: 
<a
href=3D"http://www.engadget.com/2009/04/02/googles-data-center-secrets-reve=
aled/">http://www.engadget.com/2009/04/02/googles-data-center-secrets-revea=
led/</a>
 
[Thank you Christian!] 
Great Article:  <a href=3D"http://news.cnet.com/8301-1001_3-10209580-9=
2.html">http://news.cnet.com/8301-1001_3-10209580-92.html</a>
 
<a
href=3D"http://www.fastcompany.com/blog/ariel-schwartz/sustainability/googl=
e-reveals-data-center-manhattan-project">http://www.fastcompany.com/blog/ar=
iel-schwartz/sustainability/google-reveals-data-center-manhattan-project</a=
>
 
<a
href=3D"http://www.thewhir.com/web-hosting-news/040209_Google_Details_Data_=
Center_Container">http://www.thewhir.com/web-hosting-news/040209_Google_Det=
ails_Data_Center_Container</a>
<o:p></o:p>

<o:p> </o:p>

Book and Product Recommendations<o:p></o:p></=
p>

<table class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0
style=3D'margin-left:30.6pt;border-collapse:collapse'>
<tr>
<td width=3D367 valign=3Dtop style=3D'width:275.4pt;padding:0in 5.4pt 0in=
5.4pt'>
Optimize
the Cooling in Your Existing Data Center 
A Free eBook by:  George Spafford<o:p></o:p>
The
number of servers is causing power and cooling demands to rise in most da=
ta
centers. This increasing need for cooling is not only negatively impactin=
g
operating expenses but also constraining growth because additional coolin=
g needs
can't be met with the existing infrastructure and requires either substan=
tial
capital investment in the existing facility or investment in a new data
center. What some data centers may be overlooking are optimization method=
s
that can increase the available cooling capacity substantially while also
reducing costs.<o:p></o:p>
<o:p> </o:p>
This
eBook will provide an overview of:<o:p></o:p>
<![if !supportLists]>=B7     &nbs=
p;  
<![endif]>The current pressures facing data centers related t=
o
power and cooling<o:p></o:p>
<![if !supportLists]>=B7     &nbs=
p;  
<![endif]>The need to baseline current cooling utilization an=
d
costs<o:p></o:p>
<![if !supportLists]>=B7     &nbs=
p;  
<![endif]>Common improvement opportunities including both pro=
cess
and technical considerations<o:p></o:p>
 
Download your free copy at:<o:p></o:p>
<a href=3D"http://www.devx.com/ebook/Article/41240">http://ww=
w.devx.com/ebook/Article/41240</a>
<o:p></o:p>
</td>
<td width=3D242 valign=3Dtop style=3D'width:181.8pt;padding:0in 5.4pt 0in=
5.4pt'>
<img border=3D0 width=3D225 height=3D291 id=3D"Picture_x0020_=
2"
src=3D"cid:image001.png@..."
alt=3D"cid:image001.png@..."><o:p></o:p>
</td>
</tr>
</table>

<o:p> </o:p>

The Governance of Green IT<br=
>
This book covers process issues that must be considered to
implement and maintain a green power posture in data centers.<o:p></o:p></s=
pan>

<![if !supportLists]>-      =
   
<![endif]>The Green IT process and its sub-processes of:<o:p></o:p></spa=
n>

<![if !supportLists]>o<sp=
an
style=3D'font:7.0pt "Times New Roman"'>    </s=
pan><![endif]>Gre=
en IT
Policy Management<o:p></o:p>

<![if !supportLists]>o<sp=
an
style=3D'font:7.0pt "Times New Roman"'>    </s=
pan><![endif]>Gre=
en
architecture and standards management<o:p></o:p>

<![if !supportLists]>o<sp=
an
style=3D'font:7.0pt "Times New Roman"'>    </s=
pan><![endif]>IT
functional area objective management<o:p></o:p>

<![if !supportLists]>-      =
   
<![endif]>Green IT process assessments<o:p></o:p>

<![if !supportLists]>-      =
   
<![endif]>Integration of Green IT with the ITIL Service Strategy, Design=
,
Transition and Operation Processes”<o:p></o:p>

<![if !supportLists]>-      =
   
<![endif]>Green IT Metrics<o:p></o:p>

<![if !supportLists]>-      =
   
<![endif]>Green IT Improvement Opportunities<o:p></o:p>

<a
href=3D"http://www.itgovernance.co.uk/products/2106">http://www.itgovernanc=
e.co.uk/products/2106</a>
<o:p></o:p>

<o:p> </o:p>

Greening the Data Center</spa=
n><br=
>
“IT organizations are under intense pressure to manage the power cons=
umed
by data centers and the resulting cooling demands.  To address these
needs, IT needs to properly blend people, process and technology to create
solutions.  This book will provide an overview of processes for planni=
ng
but will mainly focus on technical improvement opportunities at a
high-level.  The chapters are intended to give management data center
power consumption areas to investigate.  Rather than a linear cookbook
approach, the chapters are organized in such a manner that the reader can s=
kip
to the topic of interest.” 
<a href=3D"http://www.itgovernance.co.uk/products/2326">http://www.itgovern=
ance.co.uk/products/2326</a>
<o:p></o:p>

<o:p> </o:p>

WebMedia’s eBook Librar=
y<br=
>
They have many eBooks on topics of interest to IT professionals including p=
roject
management, careers, ITIL, information security and more.  It’s =
hard
to beat a free resource such as this. 
<a href=3D"http://www.devx.com/ebook">http://www.devx.com/ebook</a> <o:p></=
o:p>

<o:p> </o:p>

IT Audit / Internal Audit / Compliance / Ethics<o:p></o:p></=
span>

Markets Like Auditor Rule, Bu=
t
Some Less Sanguine 
“Owen Fitzpatrick, the head of U.S. equities at Germany's Deutsche Ba=
nk,
also questioned the wisdom, and efficacy, of the plan. He argued that chang=
ing
rules doesn't change reality and that the market won't likely long accept t=
hat
these assets really are worth what value the banks are going to assign to t=
hem,
and therefore uncertainty over them will remain.” 
<a href=3D"http://online.wsj.com/article/BT-CO-20090402-716860.html">http:/=
/online.wsj.com/article/BT-CO-20090402-716860.html</a>
<o:p></o:p>

<o:p> </o:p>

Ask Dr. Visible Ops: How Shou=
ld I
Engage Internal Audit In The Change Management Process? 
Gene Kim and Hal Pomeranz did a webinar.  Gene is bloggin=
g
responses to some of the questions. 
<a href=3D"http://www.tripwire.com/blog/?p=3D292">http://www.tripwire.com/b=
log/?p=3D292</a>
<o:p></o:p>

<o:p> </o:p>

HIPAA enforcement getting
stronger 
“The Health Insurance Portability and Accountability Act (HIPAA) was
enacted to create standards for the security and privacy of individual medi=
cal
data. Actual compliance with HIPAA regulations by the health care industry =
and
HIPAA enforcement by government agencies has been a different story.”=
 
<a
href=3D"http://searchcompliance.techtarget.com/tip/0,289483,sid195_gci13516=
01,00.html?track=3DNL-1168&ad=3D698061&Offer=3DsCOunsc040209h&a=
src=3DEM_USC_6494267&uid=3D4561296">http://searchcompliance.techtarget.=
com/tip/0,289483,sid195_gci1351601,00.html?track=3DNL-1168&ad=3D698061&=
amp;Offer=3DsCOunsc040209h&asrc=3DEM_USC_6494267&uid=3D4561296</a>
 
[Thanks Kurt!]<o:p></o:p>

<o:p> </o:p>

IT Process Improvement / Quality Management<o:p></o:p></span=
>

You Don’t Hate Change
Management (You Hate Bad Change Management) 
This is a great, as usual, post by Hal Pomeranz about
characteristics of both bad and good Change Management programs.  His
premise is simple – many people have experienced poorly implemented
Change Management processes so any attempt at Change Management generates
resistance. 
<a href=3D"http://righteousit.wordpress.com/">http://righteousit.wordpress.=
com/</a>
<o:p></o:p>

<o:p> </o:p>

Kurt’s Corner<o:p></o:p>

News and views from Kurt Miln=
e, the
managing director of the ITPI.  He can be reached at: <a
href=3D"mailto:kurt.milne@...">kurt.milne@...</a>. <o:p></o:p></s=
pan>

<o:p> </o:p>

The other Microsoft powered c=
loud
solution - for internal clouds 
Last week Microsoft announced that Azure platform will be focu=
sed
on plugging into the Microsoft hosted cloud.  However, they are also
offering a solution for companies that want to build an internal cloud, add=
ing
Azure features to Windows Server 2008 and offering a cloud version of Syste=
m
Center. 
<a
href=3D"http://www.informationweek.com/news/hardware/data_centers/showArtic=
le.jhtml?articleID=3D216402332&cid=3Dnl_IWK_daily_H">http://www.informa=
tionweek.com/news/hardware/data_centers/showArticle.jhtml?articleID=3D21640=
2332&cid=3Dnl_IWK_daily_H</a>
<o:p></o:p>

<o:p> </o:p>

Private Clouds take shape <br=
>
IT departments have long sought utility-like IT environments w=
here
computing resources and applications can be provisioned with greater
efficiency. They're using systems management software, cluster and grid
technology, load balancing, and virtualization to do it today. Internal clo=
ud
technology is the obvious next step. Private clouds are driven by CIO conce=
rns
about public cloud service providers – namely around data security,
corporate governance, and reliability. The main drawbacks of private clouds=
are
that IT departments still have to buy, build, and manage them and those nee=
ds
diminish the original promise of cloud computing that included lower up-fro=
nt
capital costs and less hands-on management by IT staffers. 
<a
href=3D"http://www.informationweek.com/news/services/business/showArticlejh=
tml?articleID=3D209904474&cid=3Dnl_IWK_daily_H">http://www.informationw=
eek.com/news/services/business/showArticle.jhtml?articleID=3D209904474&=
cid=3Dnl_IWK_daily_H</a>
<o:p></o:p>

<o:p> </o:p>

Open Cloud Manifesto –
avoiding lock in 
A group of organizations developed a set of guiding principles=
to
help drive the cloud computing evolution.  I’m sure there are ma=
ny
interesting backstories behind this effort. 
FAQ - <a href=3D"http://www.opencloudmanifesto.org/faqs.htm">http://www.ope=
ncloudmanifesto.org/faqs.htm</a>
 
Principles –  <a
href=3D"http://www.opencloudmanifesto.org/opencloudmanifesto1.htm">http://w=
ww.opencloudmanifesto.org/opencloudmanifesto1.htm</a>
<o:p></o:p>

<o:p> </o:p>

Data Centers / Cloud Computing / Green IT<o:p></o:p><=
/i>

Security concerns for cloud
computing 
“The trouble with the term cloud computing is that it encompasses suc=
h a
huge range of technology offerings: software-as-a-service (SaaS), storage
on-demand, remote server capacity, to name a few. One thing all cloud servi=
ces
have in common, however, is the way in which they deploy or relocate
potentially sensitive corporate data beyond the firewall and that causes a
serious consternation to information security professionals.” 
<a
href=3D"http://www.computerweekly.com/Articles/2009/03/27/235439/security-c=
oncerns-for-cloud-computing.htm">http://www.computerweekly.com/Articles/200=
9/03/27/235439/security-concerns-for-cloud-computing.htm</a>
<o:p></o:p>

<o:p> </o:p>

Lean and Green<spa=
n
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><br=
>
“Even in a down economy -- perhaps especially in a down economy -- th=
e
green-technology movement offers plenty of opportunities for Microsoft and =
its
partners.” 
<a href=3D"http://rcpmag.com/features/article.aspx?editorialsid=3D2651">htt=
p://rcpmag.com/features/article.aspx?editorialsid=3D2651</a>
<o:p></o:p>

<o:p> </o:p>

Painting The Data Center Gree=
n<br=
>
“Driven by runaway operating costs, pressure to become more
environmentally friendly (and energy efficient) and the realities of multic=
ore
processors, virtualization solutions are being pitched by every major hardw=
are
vendor in the information technology world. Forbes caught up with Stephen H=
errod,
chief technology officer at VMware, to discuss the changes. 
<a
href=3D"http://www.forbes.com/2009/03/27/virtualization-chips-energy-techno=
logy-cio-network-virtualization.html">http://www.forbes.com/2009/03/27/virt=
ualization-chips-energy-technology-cio-network-virtualization.html</a>
<o:p></o:p>

<o:p> </o:p>

Tape’s Role in the Gree=
n
Data Center 
“The veteran technology is inaccurately identified as
‘yesterday’s technology,’ but tape technology is experien=
cing
a Renaissance; a rebirth based on the growing recognition that tape technol=
ogy
is responding regularly and reliably to today’s vital business
requirements.” 
<a href=3D"http://esj.com/articles/2009/03/31/tape-green-role.aspx">http://=
esj.com/articles/2009/03/31/tape-green-role.aspx</a>
<o:p></o:p>

<o:p> </o:p>

Financial Data Centers Concer=
ned
Over Power: Study 
“With financial market firms investing an average of $1.8 billion
annually on data centers including space, power and cooling, these companie=
s
have major concerns over location, connectivity, flexibility and security w=
hen
selecting financial data centers, however, power remains their overriding
concern.” 
<a
href=3D"http://www.thewhir.com/web-hosting-news/040209_Financial_Data_Cente=
rs_Concerned_Over_Power">http://www.thewhir.com/web-hosting-news/040209_Fin=
ancial_Data_Centers_Concerned_Over_Power</a>
<o:p></o:p>

<o:p> </o:p>

Security and Risk Management<o:p></o:p>

Conficker.C appears on schedu=
le,
but only as a whisper 
“It's April 1—do you know where Conficker is? The worm's
reactivation date has passed relatively quietly, but security researchers w=
arn
that the worst could still be coming. Keep your scanners updated, and watch
your network traffic.” 
<a
href=3D"http://arstechnica.com/security/news/2009/04/confickerc-appears-on-=
schedule-but-only-as-a-whisper.ars">http://arstechnica.com/security/news/20=
09/04/confickerc-appears-on-schedule-but-only-as-a-whisper.ars</a>
<o:p></o:p>

<o:p> </o:p>

Major Cybersecurity Bill
Introduced In Senate 
“Two senators on Wednesday introduced sweeping cybersecurity legislat=
ion
that would significantly overhaul the nation's information security efforts=
,
including the creation of a national cybersecurity adviser who would report
directly to the president.” 
<a
href=3D"http://www.informationweek.com/news/government/technology/showArtic=
le.jhtml?articleID=3D216402498">http://www.informationweek.com/news/governm=
ent/technology/showArticle.jhtml?articleID=3D216402498</a>
<o:p></o:p>

<o:p> </o:p>

Locking up the cloud</=
b><br=
>
“A Cloud Security Alliance has popped up and will show itself at an R=
SA
security conference on April 21.  The non-profit CSA says it's formed
itself to ‘promote the use of best practices for providing security
assurance within Cloud Computing’, and to show users how to use cloud
computing ‘to help secure all other forms of computing.’”=
 
<a href=3D"http://www.theregister.co.uk/2009/04/03/cloud_security_alliance/=
">http://www.theregister.co.uk/2009/04/03/cloud_security_alliance/</a>
<o:p></o:p>

<o:p> </o:p>

Conficker Working Group &#821=
1;
Infection Distribution Maps 
Interesting. 
<a
href=3D"http://www.confickerworkinggroup.org/wiki/pmwiki.php/ANY/InfectionD=
istribution">http://www.confickerworkinggroup.org/wiki/pmwiki.php/ANY/Infec=
tionDistribution</a>
<o:p></o:p>

<o:p> </o:p>

Health and Healthcare<o:p></o:p>

Exams of Injured Workers Fuel
Mutual Mistrust 
“Independent medical exams are among the most disputed components of =
New
York’s troubled workers’ compensation system. Under that system=
, workers
with bona fide injuries are entitled to medical care and replacement wages,
usually paid for by their employer’s insurer. … a New York Time=
s
review of case files and medical records and interviews with participants
indicate that the exam reports are routinely tilted to benefit insurers by
minimizing or dismissing injuries.” 
<a
href=3D"http://www.nytimes.com/2009/04/01/nyregion/01comp.html?_r=3D1&p=
artner=3Drss&emc=3Drss">http://www.nytimes.com/2009/04/01/nyregion/01co=
mp.html?_r=3D1&partner=3Drss&emc=3Drss</a>
<o:p></o:p>

<o:p> </o:p>

Process Improvement: Tools an=
d
Methodologies for the 21st Century 
“It's unlike the process improvement emphasis previously experienced =
in
health care. There have been methodologies introduced over the past decade =
such
as Six Sigma, Balanced Scorecard and Rapid Redesign, but older methodologie=
s
such as Workout Sessions, Plan Do Check Act (PDCA) Methodology and Total
Quality Improvement (TQM) still have an important role in the process
improvement tool kit. The methodology that most health care organizations a=
re
adopting is Six Sigma. This methodology was first invented by Motorola to
correct poor manufacturing quality and later adopted by General Electric am=
ong
other corporations.” 
<a
href=3D"http://health-information.advanceweb.com/editorial/content/editoria=
l.aspx?CC=3D60881">http://health-information.advanceweb.com/editorial/conte=
nt/editorial.aspx?CC=3D60881</a>
<o:p></o:p>

<o:p> </o:p>

Walgreen offers some unemploy=
ed
free clinic trips 
“The offer, which comes more than a year into the recession, only app=
lies
to adults who lose their jobs on or after March 31. Spouses, domestic partn=
ers
and children also qualify if they do not have their own health
insurance.” 
<a href=3D"http://uk.reuters.com/article/healthNewsMolt/idUKTRE52U6KY200903=
31">http://uk.reuters.com/article/healthNewsMolt/idUKTRE52U6KY20090331</a>
<o:p></o:p>

<o:p> </o:p>

Insurance Aid for the Newly
Unemployed 
“The federal government will pay 65% of Cobra continuation coverage
premiums as part of the American Recovery and Reinvestment Act of 2009, whi=
ch
was signed into law on Feb. 17. The coverage will apply to individuals who =
lost
or lose their jobs between Sept. 1, 2008 and Dec. 31, 2009 and are eligible=
for
continuing coverage under Cobra, a federal law called the Consolidated Omni=
bus
Budget Reconciliation Act.” 
<a
href=3D"http://online.wsj.com/article/SB123889075782289985.html?mod=3Dartic=
le-outset-box">http://online.wsj.com/article/SB123889075782289985.html?mod=
=3Darticle-outset-box</a>
<o:p></o:p>

<o:p> </o:p>

Human Error / Safety / Environment<o:p></o:p>=


FlightsFromHell.com</b=
><br=
>
This is a pretty funny site.  For those of us who travel all the time =
some
of these stories will bring back memories J  Why in this section of=
the
newsletter?  I don’t really have a good answer … safety ma=
ybe!<o:p></o:p>

<a
href=3D"http://www.flightsfromhell.com/">http://www.flightsfromhell.com/</a=
> <o:p></o:p>

<o:p> </o:p>

Lessons of the Civil War: Hum=
an
error and hubris can kill 
“We were in Fredericksburg, VA, on a weeklong trip, researching and
shooting for a GPP Timeline Guide book on the Battle of Fredericksburg, and=
I
had just begun to grasp why this battle has not risen to the top of the lis=
t of
most revered and talked-about confrontations in the Civil War.” 
<a
href=3D"http://www.examiner.com/x-682-National-Parks-Examiner~y2009m3d31-Le=
ssons-of-the-Civil-War-Human-error-and-hubris-can-kill">http://www.examiner=
.com/x-682-National-Parks-Examiner~y2009m3d31-Lessons-of-the-Civil-War-Huma=
n-error-and-hubris-can-kill</a>
<o:p></o:p>

<o:p> </o:p>

China Finds More Than 200 Dea=
dly
Tuberculosis Cases 
“China’s health ministry found more than 200 cases of extensive=
ly
drug-resistant tuberculosis, a form of the lung disease that is fatal to ha=
lf
of patients.” 
<a
href=3D"http://www.bloomberg.com/apps/news?pid=3D20601080&sid=3DaDiaTh4=
hhhpU&refer=3Dasia">http://www.bloomberg.com/apps/news?pid=3D20601080&a=
mp;sid=3DaDiaTh4hhhpU&refer=3Dasia</a>
<o:p></o:p>

<o:p> </o:p>

Ice bridge ruptures in Antarc=
tic<br=
>
“Scientists say the collapse could mean the Wilkins Ice Shelf is on t=
he
brink of breaking away, and provides further evidence or rapid change in th=
e
region.” 
<a href=3D"http://news.bbc.co.uk/1/hi/sci/tech/7984054.stm">http://news.bbc=
.co.uk/1/hi/sci/tech/7984054.stm</a>
<o:p></o:p>

<o:p> </o:p>

Study: Cool Spells Normal in
Warming World 
“A valuable short paper that has been accepted for publication in
Geophysical Research Letters (subscription required) makes a strong case
against presenting any argument about human-driven global warming that&#821=
7;s based
on short-term trends (a decade or so). I’ve noted here before that
climate campaigners who seek to use real-time events to engage the public c=
an
only retain credibility if they account for natural variability in framing
their case and explain that the odds of such events are shifting.”<br=
>
<a
href=3D"http://dotearth.blogs.nytimes.com/2009/04/03/cool-spells-in-a-warmi=
ng-world/?ref=3Dscience">http://dotearth.blogs.nytimes.com/2009/04/03/cool-=
spells-in-a-warming-world/?ref=3Dscience</a>
<o:p></o:p>

<o:p> </o:p>

Global News / Business / Economics<o:p></o:p>=


G20: Stop taking the China
Kool-Aid 
“We should all stop drinking the Kool-Aid on China, and that includes
China itself. China's arrival at the top table of nations is overdue, and i=
ts
relationship with the United States crucial, but there is as yet no evidenc=
e
that China has some magic bullet whose firing will rectify either the
international economy or - as some are beginning to say - the way that our
increasingly complex world is run.” 
<a
href=3D"http://blogs.telegraph.co.uk/richard_spencer/blog/2009/04/02/g20_st=
op_taking_the_china_koolaid">http://blogs.telegraph.co.uk/richard_spencer/b=
log/2009/04/02/g20_stop_taking_the_china_koolaid</a>
<o:p></o:p>

<o:p> </o:p>

Chinese Economy Sends Mixed
Signals 
“Those waiting for a definitive sign that a ‘bottoming out&#821=
7;
of the Chinese economy is at hand will have to wait a while longer, because
recent economic data out of China continues to send conflicting signals. Th=
e
exports slump has deepened much more than expected. Fixed asset investment
growth was stronger than anticipated.” 
<a
href=3D"http://www.forbes.com/2009/04/01/china-manufacturing-growth-markets=
-economy-stimulus.html">http://www.forbes.com/2009/04/01/china-manufacturin=
g-growth-markets-economy-stimulus.html</a>
<o:p></o:p>

<o:p> </o:p>

Asian Data Shows Severity of
Slump 
“As world leaders assembled in London for the Group of 20 summit meet=
ing
this week, the latest evidence of the severity of the economic crisis emerg=
ed
Wednesday from Asia, with business confidence in Japan plummeting to a reco=
rd
low, South Korean exports falling for a fifth consecutive month and a
manufacturing index deteriorating in China.” 
<a
href=3D"http://www.nytimes.com/2009/04/01/business/global/01iht-asiaecon.ht=
ml?hpw">http://www.nytimes.com/2009/04/01/business/global/01iht-asiaecon.ht=
ml?hpw</a>
<o:p></o:p>

<o:p> </o:p>

Who will lead the world econo=
my
out of recession? 
“The United States and China hold the best hope for leading a global
economic recovery, yet they may lack sufficient strength to firmly pull the
world out of recession.” 
<a href=3D"http://uk.reuters.com/article/economyNews/idUKTRE5315GO20090402"=
>http://uk.reuters.com/article/economyNews/idUKTRE5315GO20090402</a>
<o:p></o:p>

<o:p> </o:p>

Buy China: It's Actually
Benefiting from Global Recessions 
“Now, all the major economic forces — America, Japan, and Europ=
e
— are suffering recessions. Only China is the last remaining safe hav=
en.
This article will analyze Chinese economy and how it is benefiting from glo=
bal
recessions.” 
<a
href=3D"http://seekingalpha.com/article/129049-buy-china-it-s-actually-bene=
fiting-from-global-recessions">http://seekingalpha.com/article/129049-buy-c=
hina-it-s-actually-benefiting-from-global-recessions</a>
<o:p></o:p>

<o:p> </o:p>

China to contribute to global
economic recovery 
“Asian Development Bank (ADB) and the United Nations Economic and Soc=
ial
Commission for Asia and the Pacific (ESCAP) have issued their annual report=
s
for 2008 recently. The economy in the Asia-Pacific region is generally bett=
er
than in any other region on earth in spite of challenges it now faces, and
China is sure to contribute positively to global economic growth.”<br=
>
<a href=3D"http://english.people.com.cn/90001/90780/91344/6628656.html">htt=
p://english.people.com.cn/90001/90780/91344/6628656.html</a>
<o:p></o:p>

<o:p> </o:p>

US News / Business / Economics<o:p></o:p>

Google close to buying Twitter? 
“Citing
two separate sources, TechCrunch said that the asking price is more than th=
e
$250m (=A3170m) valuation that Twitter's recent round of funding would
suggest.” 
<a href=3D"http://www.vnunet.com/vnunet/news/2239787/google-close-buying-tw=
itter">http://www.vnunet.com/vnunet/news/2239787/google-close-buying-twitte=
r</a>
<o:p></o:p>

<o:p> </o:p>

The 100 Most Trustworthy Companies=
 
“An annual survey identifies the 100 businesses on American exchanges
with the most transparent and conservative accounting practices and most pr=
udent
management.” 
<a
href=3D"http://www.forbes.com/2009/04/02/trustworthy-companies-accounting-l=
eadership-governance-integrity_land.html?feed=3Drss_news">http://www.forbes=
.com/2009/04/02/trustworthy-companies-accounting-leadership-governance-inte=
grity_land.html?feed=3Drss_news</a>
<o:p></o:p>

<o:p> </o:p>

Technology & Science<o:p></o:p>

Robots act as scientists without assistan=
ts 
“Two teams of human scientists Thursday unveiled their work with robo=
ts
that not only perform experiments, but also come up with new ones. The
prototypes tackled physics and biology problems that require simple, repeti=
tive
experiments, proceeding by trial and error to uncover knowledge, according =
to
studies published in the journal Science.” 
<a href=3D"http://www.usatoday.com/tech/news/robotics/2009-04-02-Robots_N.h=
tm">http://www.usatoday.com/tech/news/robotics/2009-04-02-Robots_N.htm</a>
<o:p></o:p>

<o:p> </o:p>

Top 10 technology skills 
“Foote says what's unique about this downturn is that IT departments =
are
hiring talent in certain areas – such as business process modeling an=
d
project management – while laying off in others connected to weak pro=
duct
lines.” 
<a
href=3D"http://www.networkworld.com/news/2009/040609-10-tech-skills.html?ne=
tht=3Drn_033009&nladname=3D033009dailynewspmal">http://www.networkworld=
.com/news/2009/040609-10-tech-skills.html?netht=3Drn_033009&nladname=3D=
033009dailynewspmal</a>
 
[Thanks Kurt!]<o:p></o:p>

<o:p> </o:p>

End Notes<o:p></o:p>

The News is brought to you by George Spafford,
Principal Consultant at Pepperweed Consulting, LLC.  Pepperweed is
nationally recognized as a leader in IT Management Consulting.  For mo=
re
information, check out our website at <a href=3D"http://www.pepperweed.com"
title=3D"http://www.pepperweed.com/">www.pepper=
weed.com</a>
or call 888-229-0145. Please let us know if you see stories you think shoul=
d be
included in the next issue of The News, and feel free to forward this email=
on
to others. 
 
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<o:p></o:p>

Archives of The News newslett=
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ordconsulting.com/dailynews.html</a>
<o:p></o:p>

<o:p> </o:p>

_____________________________________________
<o:p></o:p>

George Spafford 
Principal
Consultant 
ITIL Service Manager, TOCICO Jonah, IPRC, CISA 
Pepperweed Consulting, LLC=AE 
Office:  269-556-9597 
Mobile:  269-208-1832 
FAX:  208-978-6295 
<a href=3D"mailto:George.Spafford@..."
title=3D"mailto:George.Spafford@...">George.Spafford@Pepperweed.=
com</a><o:p></o:p>

<o:p> </o:p>

<o:p> </o:p>

<o:p> </o:p>

<o:p> </o:p>

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