--- In SmartListToGo@y..., Brenda <brenda@b...> wrote:

> I note that they upped the version number. Well, at least the
download says 2.601, I have not installed it. thinkDB is at 2.5.2.005
from thinkingBytes. (At least the one I have is.)
>

Yep, I noticed that too.  I don't think it's too suprising.  They did
change the way the "About" screen looks and the installation
process.  Also, it appears the format of DataViz product version
numbers is slightly different than the convention used by ThinkDB, so
they probably wanted to get that taken care of up front.

Pete

I just downloaded and experienced no problems and while I was there
redownloaded Docs to Go (which includes the Hi-res upgrade for my
Sony SJ20), and MacOpener (which worked flawlessly when I used it to
migrate my Mac data to my Windows machine)...

I'm pleased to see the two-way synchronization with MicroSoft Access
included as part of the product and I hope to see in the future
closer integration with their Docs-to-Go product (especially Sheets-
to-Go)

I'm new to the Palm-based PDA world (I just purchased a Sony SJ20
three weeks ago) and was very pleased with the included Docs-to-Go
product. I needed a database product and had narrowed my choices to
HandBase and thinkDB. I found HandBase Forms, although very flexible,
a pain to use and selected thinkDB because of its Forms designer,
although more limited, very easy to use; I hope to see the thinkDB
Forms designer improved even further.

I have used DataViz products extensively over the years, especially
on the Mac side, and I'm very pleased to see that thinkDB is now one
of their products.

On Tue, 22 Oct 2002 08:39:38 -0500, Smith, Doug wrote:
>But I am extremely pleased with their efforts.

Maybe they just meant that they wanted technical questions to be sent to them
instead of to the list.. not that they were saying they would never respond to
the list.

Brenda

Mebbe not, mebbe so.  But I am extremely pleased with their efforts.  They
just contacted me back-channel, and went to the effort of getting my contact
info to re-register me personally.  Within a five minute time span of
sending that info in to them, I have been registered.  Like I said earlier -
I'm extremely pleased with their efforts!  Kudos to Dataviz!

  - Doug

-----Original Message-----
From: Brenda [mailto:brenda@...]
Sent: Monday, October 21, 2002 10:32 PM
To: SmartListToGo@yahoogroups.com
Subject: Re: [SmartListToGo] Re: DataViz Acquires ThinkDB Products for
the Palm OS Platform


On Mon, 21 Oct 2002 18:15:46 -0400, Bruce Feist wrote:
>Aha!  Dataviz is *responsive*!  That alone is a major enhancement from
>the old days.

They said they will not be providing technical support to the list in their
original announcement. Maybe they didn't mean it as literally as it sounded.

Brenda



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ThinkingBytes has always provided minimal support for memory cards
(when compared to Documents To Go for instance).  Being a registered
user of SmartList To Go, I'd like to know if this will change!

On Mon, 21 Oct 2002 18:15:46 -0400, Bruce Feist wrote:
>Aha!  Dataviz is *responsive*!  That alone is a major enhancement from
>the old days.

They said they will not be providing technical support to the list in their
original announcement. Maybe they didn't mean it as literally as it sounded.

Brenda

On Mon, 21 Oct 2002 17:21:06 -0500, Smith, Doug wrote:
>Who knows - maybe tech support has already
>crossgraded me during testing!  :-)

Maybe. Or maybe their server is just overloaded.

DDH had problems with overloaded servers, and their file was no where near 27
meg!

Brenda

So we get three apps one of which is essentially ThinkDB and ThinkDB
desktop? I am using the desktop app to export data for import into
Filemaker. Are there any issues regarding SmartlistToGo and this
functionality or are the two programs identical?

Hahaha!! If it ain't one thing, it's another!  I appreciate your efforts to
resolve this issue.  I went to the website to cross-grade, and now I get
this message:

"SmartList To Go Crossgrade Verification
We're sorry. This e-mail address has been used 5 or more times through this
form indicating a potential problem. If this is your correct e-mail address,
please contact DataViz for further assistance."

So, I'll just call in to tech support sometime later this week.  Thanks
again for all the effort!  It is a welcome relief from the stonewalling we
received from ThinkDB!  Who knows - maybe tech support has already
crossgraded me during testing!  :-)

  - Doug Smith

-----Original Message-----
From: dataviz612 [mailto:dataviz612@...]
Sent: Monday, October 21, 2002 4:53 PM
To: SmartListToGo@yahoogroups.com
Subject: [SmartListToGo] Re: DataViz Acquires ThinkDB Products for the
Palm OS Platform


--- In SmartListToGo@y..., "Smith, Doug" <dougsmith@s...> wrote:
> I know - that's what is strange.  I use the email I registered my
ThinkDB
> products with, and I get the $19.95 upgrade path.  I've even tried
my other
> email addresses, just on the off chance that I registered under
those
> instead.  No go.  I haven't tried going to support directly, with
> registration keys yet.  Prolly will, once the initial rush and
cross-grade
> excitement is over.  At this point, I don't see an immediate need
to change
> - no enhancements that I can find.
>
>  - Doug
>

Doug:

Our web team was looking into the issue you reported- it appeared to
be a problem on our end.  They have told me the problem is now
corrected.  Please try again and let me know if the problem persists.

Sorry for the inconvenience.





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Aha!  Dataviz is *responsive*!  That alone is a major enhancement from
the old days.

Bruce

dataviz612 wrote:

>--- In SmartListToGo@y..., "Smith, Doug" <dougsmith@s...> wrote:
>
>
>>I know - that's what is strange.  I use the email I registered my
>>
>>
>ThinkDB
>
>products with, and I get the $19.95 upgrade path.  I've even tried
>
>my other
>
>
>>email addresses, just on the off chance that I registered under
>>
>>
>those
>
>
>>instead.  No go.  I haven't tried going to support directly, with
>>registration keys yet.  Prolly will, once the initial rush and
>>
>>
>cross-grade
>
>
>>excitement is over.
>>
>Our web team was looking into the issue you reported- it appeared to
>be a problem on our end.  They have told me the problem is now
>corrected.  Please try again and let me know if the problem persists.
>
>Sorry for the inconvenience.
>
>

Will the bugs reported to thinkingBytes in the past be fixed, or do we need to
report them all again?

Brenda

On Mon, 21 Oct 2002 21:30:51 -0000, peterh5172 wrote:
>Also, it seems pretty clear that there are no differences between the
>Smartlist To Go and ThinkDB products right now - it's just a brand
>name change.

I note that they upped the version number. Well, at least the download says
2.601, I have not installed it. thinkDB is at 2.5.2.005 from thinkingBytes. (At
least the one I have is.)

Brenda

--- In SmartListToGo@y..., "Smith, Doug" <dougsmith@s...> wrote:
> I know - that's what is strange.  I use the email I registered my
ThinkDB
> products with, and I get the $19.95 upgrade path.  I've even tried
my other
> email addresses, just on the off chance that I registered under
those
> instead.  No go.  I haven't tried going to support directly, with
> registration keys yet.  Prolly will, once the initial rush and
cross-grade
> excitement is over.  At this point, I don't see an immediate need
to change
> - no enhancements that I can find.
>
>  - Doug
>

Doug:

Our web team was looking into the issue you reported- it appeared to
be a problem on our end.  They have told me the problem is now
corrected.  Please try again and let me know if the problem persists.

Sorry for the inconvenience.

I know - that's what is strange.  I use the email I registered my ThinkDB
products with, and I get the $19.95 upgrade path.  I've even tried my other
email addresses, just on the off chance that I registered under those
instead.  No go.  I haven't tried going to support directly, with
registration keys yet.  Prolly will, once the initial rush and cross-grade
excitement is over.  At this point, I don't see an immediate need to change
- no enhancements that I can find.

  - Doug

-----Original Message-----
From: Brenda [mailto:brenda@...]
Sent: Monday, October 21, 2002 4:41 PM
To: SmartListToGo@yahoogroups.com
Subject: RE: [SmartListToGo] Re: DataViz Acquires ThinkDB Products for
the Palm OS Platform


On Mon, 21 Oct 2002 15:58:55 -0500, Smith, Doug wrote:
>Yes I will.  Already tried it.  That's why I was wondering if it was just
me
>or not...

I don't understand your message. There is no charge to upgrade for
registered thinkDB users. Maybe you are using a new email address, or
entering it into the wrong place.

Brenda



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--- In SmartListToGo@y..., "Smith, Doug" <dougsmith@s...> wrote:
> Yes I will.  Already tried it.  That's why I was wondering if it
was just me
> or not...
>
It worked just fine for me and I got a free crossgrade.  Maybe you
didn't register ThinkDB properly or under a different email address?
I would think a call to their tech support would resolve the problem.

Also, it seems pretty clear that there are no differences between the
Smartlist To Go and ThinkDB products right now - it's just a brand
name change.  After all, they only just acquired the product!

Pete

On Mon, 21 Oct 2002 15:58:55 -0500, Smith, Doug wrote:
>Yes I will.  Already tried it.  That's why I was wondering if it was just me
>or not...

I don't understand your message. There is no charge to upgrade for registered
thinkDB users. Maybe you are using a new email address, or entering it into the
wrong place.

Brenda

Yes I will.  Already tried it.  That's why I was wondering if it was just me
or not...

  - Doug

-----Original Message-----
From: Brenda [mailto:brenda@...]
Sent: Monday, October 21, 2002 3:15 PM
To: SmartListToGo@yahoogroups.com
Subject: RE: [SmartListToGo] Re: DataViz Acquires ThinkDB Products for
the Palm OS Platform


On Mon, 21 Oct 2002 14:53:25 -0500, Smith, Doug wrote:
>What am I missing here?  

Just input the email address you registered to thinkingBytes with. You won't
be charged.

Brenda



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On Mon, 21 Oct 2002 14:53:25 -0500, Smith, Doug wrote:
>What am I missing here?  

Just input the email address you registered to thinkingBytes with. You won't be
charged.

Brenda

Well, I have a problem with this upgrade path.  I'm a registered user of
dbSync, Desktop and TinyBytes, yet your upgrade website says I still have to
pay $19.95 to upgrade my TinyBytes.  What am I missing here?  And your
website doesn't answer Lucinda's questions about improvements this
cross-grade purchase will buy.

  - Doug Smith

-----Original Message-----
From: dataviz612 [mailto:dataviz612@...]
Sent: Monday, October 21, 2002 1:50 PM
To: SmartListToGo@yahoogroups.com
Subject: [SmartListToGo] Re: DataViz Acquires ThinkDB Products for the
Palm OS Platform


--- In SmartListToGo@y..., "glmason92" <glmason92@y...> wrote:
> Can you tell me, in detail, what improvements have been made to the
> latest ThinkDB and DBSync products? In other words, why should I
> spend more money - I just bought 3 copies a month ago and 1 several
> months ago - without any benefit other than a new name?
>
> I couldn't find anything on your web site about improvements.
>
> Thanks.
>
> Lucinda

DataViz encourages all ThinkDB and TinyBytes users to visit
www.dataviz.com/smartlistotogo if they would like to download
SmartList To Go or learn more. This is a free download for ThinkDB
Desktop or ThinkDB dbSync users once they register with DataViz.
TinyBytes users can upgrade to SmartList To Go for $19.95. SmartList
To Go is available for a 30-day trial at www.dataviz.com. Once you
install a registered copy of SmartList To Go, you will be eligible
for no-fee tech support, just like any other DataViz customer.




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--- In SmartListToGo@y..., "Joe Sewell" <jsewell@i...> wrote:
> ... we might **FINALLY** see a Macintosh desktop product?!?!?

I am also a Mac user. The lack of a desktop app did not stop me from
buying and using the Palm app.

Today I filled out the crossgrade form, and downloaded the new file,
only to find that it's an .exe file that I can't extract (instead of being a
simple .zip file).

Upon writing customer support, I'm told that they do not support the
Mac, and they don't have a Mac installer!  And I'm told to stick with the
ThinkDB app!

I'm still trying to get them to understand that all I need is the
.prc file compressed in either a .sit or .zip format.

(sigh of frustration!)

Paul

--- In SmartListToGo@y..., "Joe Sewell" <jsewell@i...> wrote:
> ... we might **FINALLY** see a Macintosh desktop product?!?!?

The FAST answer from DataViz:

>Thank you for your interest in our DataViz products. In response to
your
>question about SmartList To Go supporting a Macintosh Desktop
program, we
>are currently looking into this area, but I can not provide an exact
date as
>to when we will offer that capability. I will, however, document
your
>request and submit it to our engineers to take into consideration
when they
>develop the next version. Thank you for your input. If you have any
other
>questions or need further assistance, feel free to contact me.
>
>
>--
>Regards,
>
>Ilya Eliashevsky
>Online Sales & Marketing
>DataViz, Inc.


For me, this means I'll still be looking at transitioning back to
HanDBase.  With all due respect to DataViz, I've had enough empty
promises.

--- In SmartListToGo@y..., "glmason92" <glmason92@y...> wrote:
> Can you tell me, in detail, what improvements have been made to the
> latest ThinkDB and DBSync products? In other words, why should I
> spend more money - I just bought 3 copies a month ago and 1 several
> months ago - without any benefit other than a new name?
>
> I couldn't find anything on your web site about improvements.
>
> Thanks.
>
> Lucinda

DataViz encourages all ThinkDB and TinyBytes users to visit
www.dataviz.com/smartlistotogo if they would like to download
SmartList To Go or learn more. This is a free download for ThinkDB
Desktop or ThinkDB dbSync users once they register with DataViz.
TinyBytes users can upgrade to SmartList To Go for $19.95. SmartList
To Go is available for a 30-day trial at www.dataviz.com. Once you
install a registered copy of SmartList To Go, you will be eligible
for no-fee tech support, just like any other DataViz customer.

Can you tell me, in detail, what improvements have been made to the
latest ThinkDB and DBSync products? In other words, why should I
spend more money - I just bought 3 copies a month ago and 1 several
months ago - without any benefit other than a new name?

I couldn't find anything on your web site about improvements.

Thanks.

Lucinda

--- In SmartListToGo@y..., "dataviz612" <dataviz612@y...> wrote:
> Press Release
> FOR IMMEDIATE RELEASE
>
> Contact:
> Ellen Strong
> DataViz, Inc
> 203-874-0085 x3097
> estrong@d...
>
> DataViz Acquires ThinkDB Products for the Palm OS Platform
> from thinkingBytes Technology
> Office Compatibility Leader Adds Lists, Forms, and Databases to its
> Product Line with SmartList To Go
>
> 10/21/02 – Milford, Conn. –   DataViz®, Inc. announced today its
> purchase of ThinkDB, a relational database program for Palm OS®
> handhelds, as well as other product assets from thinkingBytes
> Technology. Simultaneously, today DataViz is releasing ThinkDB
under
> its own brand, SmartList To Go. The financial terms of the
agreement
> are not being disclosed, as both companies are privately held.
>
> "We are pleased DataViz will be adding SmartList To Go to their
> already strong product line of Palm OS products," said John Landry,
> Chairman and CTO, thinkingBytes Technology. "Our Palm OS product
will
> be in good hands, as DataViz has a longstanding history of
developing
> excellent software."
>
> DataViz has consolidated and branded ThinkDB's individual
> applications to create one streamlined product, SmartList To Go,
> which includes:
> * Windows desktop application for creating and importing existing
> databases and spreadsheets
> * Templates called SmartLists designed to instantly increase
> productivity
> * A handheld application for creating, viewing and editing
databases
> and SmartLists
> * Conduit for two way synchronization with Microsoft® Access
>
> "We are extremely excited about the new opportunities this will
bring
> DataViz. SmartList To Go will complement our Office compatibility
> product offering, and give our customers the additional ability to
> take lists, forms and databases on the road," said Dick Fontana,
> President and CEO, DataViz, Inc.
>
> All Palm OS ThinkDB and TinyBytes customers are encouraged to
contact
> DataViz if interested in adopting the DataViz branded product
> SmartList To Go.
>
> About DataViz, Inc.
> DataViz® is the industry leader and standard for productivity
> software for the Palm OS® handheld device market, as well as
Windows
> and Macintosh cross platform compatibility software. DataViz
products
> have been on best seller lists since 1984; Documents To Go, which
> allows customers to use Word, Excel, and PowerPoint files on Palm
OS
> handhelds, is currently the #1 selling Palm OS business software
(NPD
> Intelect). In addition, DataViz has developed strategic
partnerships
> with Palm, Inc., Sony Corp., Apple®, Microsoft®, and other industry
> leaders. Frequent media fanfare, both domestic and abroad, reflects
> the worldwide distribution and use of DataViz products. DataViz
> products are sold at major computer retail stores and through
> distributors in the United States and throughout the world.
>
> ###
>
> All product and company names are trademarks or registered
trademarks
> of their respective holders. ©2002 DataViz, Inc.

Thanks for the quick response!  I had actually looked at your support
page, but had failed to find the document.

dataviz612 wrote:

>--- In SmartListToGo@y..., Bruce Feist <bfeist@f...> wrote:
>
>
>>Do we need to do anything in particular to preserve existing ThinkDB databases
when we crossgrade?
>>
>>
>The answer to this question (and others!) can be found on the DataViz
>web site in the SmartList To Go support section:
>
Um, actually, that was the only question/answer posted there!  I suppose
the "others" will come later.  This isn't a complaint, since the only
question you'd answered was the only one I had to ask!

>http://support.dataviz.com/TS_sltg_start.html?family_id=10&platform_id=1
>
>The specific document you are looking for can be found here:
>
>Title: How do I migrate from using thinkDB to using SmartList To Go?
>http://support.dataviz.com/support.srch?DocID=12527
>
>
Bruce

... we might **FINALLY** see a Macintosh desktop product?!?!?

--- In SmartListToGo@y..., "jeepshots" <dougsmith@s...> wrote:
> Hi guys -
>
> Thought I'd just jump right out here and ask a question that's
> probably on most people's minds:  What is your plan on feature
> enhancements and bug fixes?  I'm assuming you've inherited a
> substantial list of enhancement requests, as well as reported and
> known bugs that are always going to be addressed in the next
release,
> but somehow seem to slip thru the cracks.
>
> Thanks!
>  - Doug Smith

Thanks for joining the SmartList To Go group! DataViz is committed to
continually improving SmartList To Go. We are interested in hearing
what you think about the product, so please direct all feedback on
feature enhancements to the following URL:
http://www.dataviz.com/eforms/feedback/generalfeedback.html

We will use that feedback to help determine how the product evolves.

If you have a bug that you would like to report, we first ask that
you first download and install SmartList To Go. If you still
encounter the error or find a bug, please report this to us using one
of our support options, detailed here:
http://support.dataviz.com/supportoptions.html

--- In SmartListToGo@y..., Bruce Feist <bfeist@f...> wrote:
> Do we need to do anything in particular to preserve existing
ThinkDB
> databases when we crossgrade?
>
> Thanks!
> Bruce Feist

The answer to this question (and others!) can be found on the DataViz
web site in the SmartList To Go support section:

http://support.dataviz.com/TS_sltg_start.html?
family_id=10&platform_id=1

The specific document you are looking for can be found here:

Title: How do I migrate from using thinkDB to using SmartList To Go?
http://support.dataviz.com/support.srch?DocID=12527

Do we need to do anything in particular to preserve existing ThinkDB
databases when we crossgrade?

Thanks!
Bruce Feist

Hi guys -

Thought I'd just jump right out here and ask a question that's
probably on most people's minds:  What is your plan on feature
enhancements and bug fixes?  I'm assuming you've inherited a
substantial list of enhancement requests, as well as reported and
known bugs that are always going to be addressed in the next release,
but somehow seem to slip thru the cracks.

Thanks!
  - Doug Smith

Press Release
FOR IMMEDIATE RELEASE

Contact:
Ellen Strong
DataViz, Inc
203-874-0085 x3097
estrong@...

DataViz Acquires ThinkDB Products for the Palm OS Platform
from thinkingBytes Technology
Office Compatibility Leader Adds Lists, Forms, and Databases to its
Product Line with SmartList To Go

10/21/02 – Milford, Conn. –   DataViz®, Inc. announced today its
purchase of ThinkDB, a relational database program for Palm OS®
handhelds, as well as other product assets from thinkingBytes
Technology. Simultaneously, today DataViz is releasing ThinkDB under
its own brand, SmartList To Go. The financial terms of the agreement
are not being disclosed, as both companies are privately held.

"We are pleased DataViz will be adding SmartList To Go to their
already strong product line of Palm OS products," said John Landry,
Chairman and CTO, thinkingBytes Technology. "Our Palm OS product will
be in good hands, as DataViz has a longstanding history of developing
excellent software."

DataViz has consolidated and branded ThinkDB's individual
applications to create one streamlined product, SmartList To Go,
which includes:
* Windows desktop application for creating and importing existing
databases and spreadsheets
* Templates called SmartLists designed to instantly increase
productivity
* A handheld application for creating, viewing and editing databases
and SmartLists
* Conduit for two way synchronization with Microsoft® Access

"We are extremely excited about the new opportunities this will bring
DataViz. SmartList To Go will complement our Office compatibility
product offering, and give our customers the additional ability to
take lists, forms and databases on the road," said Dick Fontana,
President and CEO, DataViz, Inc.

All Palm OS ThinkDB and TinyBytes customers are encouraged to contact
DataViz if interested in adopting the DataViz branded product
SmartList To Go.

About DataViz, Inc.
DataViz® is the industry leader and standard for productivity
software for the Palm OS® handheld device market, as well as Windows
and Macintosh cross platform compatibility software. DataViz products
have been on best seller lists since 1984; Documents To Go, which
allows customers to use Word, Excel, and PowerPoint files on Palm OS
handhelds, is currently the #1 selling Palm OS business software (NPD
Intelect). In addition, DataViz has developed strategic partnerships
with Palm, Inc., Sony Corp., Apple®, Microsoft®, and other industry
leaders. Frequent media fanfare, both domestic and abroad, reflects
the worldwide distribution and use of DataViz products. DataViz
products are sold at major computer retail stores and through
distributors in the United States and throughout the world.

###

All product and company names are trademarks or registered trademarks
of their respective holders. ©2002 DataViz, Inc.