I've been looking into speech analytics and audio mining.

The following are what I've come up with by way of leading vendors, and
then I have a second list of vendors that are perhaps more operationally
focused. I'd welcome public or private comments on these vendors and
suggestions of other companies to look at and sources to consult.

Thanks,

Seth



Autonomy etalk, http://www.etalk.com/

CallMiner, http://callminer.com/

Nexidia, http://verint.com/contact_center/index.cfm

Nice Systems, http://nice.com/

Verint, http://verint.com/contact_center/index.cfm

Virage SoftSound (Autonomy), http://www.softsound.com/



BBN Avoke "caller experience analytics,"
http://bbn.com/products_and_services/avoke_caller_experience_analytics/

Nuance Dragon AudioMining, http://nuance.com/audiomining/ -- indexing
spoken content

Sail Labs Technology, http://www.sail-technology.com/ -- media mining

SER Soluions, http://www.ser.com/products/details/sertainty --
contact-center performance

SkyTide call-center analytics,
http://www.skytide.com/solutions/call_centers_software_indepth_g.htm

VoiceObjects, http://www.voiceobjects.com/en/products/analyzer/index.html
-- "real-time analysis environment," BI tool integration