Implementation Services Engineer
McKesson Health Solutions is seeking a proven Implementation Services Engineer
who will be responsible for implementing the Advanced Diagnostic Management
(ADM) solution for new customers. You will work for a new, growing business
within McKesson that serves providers, health plans, and labs in the life
sciences and diagnostics space, providing a leading edge healthcare content and
technology solution.

The position requires demonstrated success working directly with customers
implementing new SaaS products, achieving high customer satisfaction and
efficient delivery of the solution. The ideal candidate has a balance of
customer facing skills and technical acumen. This is an extremely exciting
opportunity to play a key role in a highly visible, innovative new business at
one of the world's premier healthcare services organizations.

This position will work out of the Newton, MA office. Travel is estimated at
33%.

Responsibilities:
• Own a set of full-cycle customer facing technical implementations for ADM –
owning the technical project plan, configuring customer settings in the SaaS
application, training the customer, reporting customer issues, testing
deployments, and ultimately transitioning accounts to McKesson MHS Customer
Support
• Create data sets for loading into ADM
• Train customers on capabilities of the system –Train the Trainer
• Report customer issues, work with engineering team to troubleshoot,
communicate resolution plan back to customer
• Support existing customer implementations as customer issues are reported
• Build documentation, processes and tools for services to ease implementation
• Provide feedback to product management around improvements for customer-facing
capabilities as well as technology for services improvements
• Work with Integration and Engineering teams to understand level of effort for
customer requests and support Sales' efforts to manage and meet customer
expectations

Requirements:
• 5+ years experience deploying technology solutions
• 2+ years in healthcare IT/services is preferred
• Experience with web-based or SaaS products/applications
• Technical experience with: XML, SQL, TCP/IP, FTP, Web SaaS architecture
• Strong skills with Microsoft Office, especially Excel
• Technical experience with XSLT, Oracle DB, EDI, HL7, X12 a plus.
• Team player who can work intelligently and effectively, and prioritize
customer satisfaction.
• Desire to work in a fast paced startup environment is a must
• Experience working strategically and tactically on a high performance team
with multiple priorities and tight deadlines
• Outstanding interpersonal, communication, and presentation skills required
• 4 year degree in Computer Science, Electrical Engineering or equivalent
technical implementation experience
• Consistent customer related travel, estimated at 33%

To Apply: please send your resume and cover to our recruiting partner:
50206@...