Any referrals would be aprreciated - Position will pay around
$22/hour.

tdramber@...

Assist internal and external customers by tracking all requests for
support utilizing call tracking systems and by providing current
request status; coordinate with customers, internal IM support groups
and third party vendors; Identify and coordinate appropriate support
personnel. Initiate management/customer communication process. Strong
interpersonal and telephone skills. Effective written and verbal
communication skills. Accurate keyboarding skills. Ability to follow
written process and procedures. Ability to work in a high pressure
environment. Ability to prioritize and perform multiple tasks with
minimal direction Working knowledge of call tracking systems ( i.e.,
Remedy, Clarify…). Min 2yrs Operational knowledge of at least one of
the following operating systems - Win2k/XP, NT, UNIX, MPE or LINUX.
Proficient PC operations, understanding of installing windows o/s.
Working knowledge of Microsoft Office. Min 2yrs Working knowledge of
Netscape or Internet. Ability to work in a self-directed team
environment. Demonstrate ability to work independently or with
others. Demonstrated troubleshooting and problem-solving skills. Min
2yrs experience working in a Call Center/Help Desk environment.
Ability to define, implement, and monitor process

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Thanks,
Ted
281.413.3923