Not sure I get the problem with this customer and user thing but as Josh says, this is an essential distinction to make. I guess the context of your work can...
... that the ... senior S/W ... [JS] Agree completely. I just want to be one of the King's humble ministers ;-) I wonder if this should make it to our...
In this debate there have been a few things I don't understand. We have talked about a manifesto being missing but what do we mean and what is ... "Does there...
Hi! In the U-CD design steps, I found that defining the role model and task model really straighforward, but I don't have a clear picture about mapping this...
just about everyone I know in that community considers the customer to be the person who is making the purchase, the one who recommends or makes the purchase...
Usability/UCD people recommend specific functionality based their research - so are they part of the customer team? Usability/UCD people might precisely design...
MessageMyself, I've seen power struggles between more than one "king". A specific instance was where a programmer was the king, the director above him was the...
Kent Beck once said that he considered the division between Customer and Programmer in XP to be a flaw, but that he couldn't see how to get rid of it. With...
... [Ron wrote:] ... I have the opposite problem from Ron: I've never worked with an Agile development team. In fact, I would be interested to hear a roll-call...
I've worked with UCD experts as part of a rather standard human factors/user experience team in a traditional development environment. Currently I am an...
Keith - A question about your "be the user" process where the developer works side-by-side with the customer. 1 - How do you generalize the data? One customer...
1. The point about being the user is not to generalize but experience a very specific real life situation. To appreciate the reality of using your own...
Just my $02. Users are those that actually use the software Clients are those that pay us some money Customers are those *on my team* that speak for the users...
Hi! Sorry for joining this thread late, but I was on vacation. ... Two small notes: First, I suspect that this use of "customer"; comes from TQM jargon: ...
I'm happy with the term "Customer";, but if you don't like that I suggest the Scrum role "Product Owner". In different situations this might be a Product...
Only If someone not noticved it, now there is an NNTP access to this group, throug the URL news://news.gmane.org/gmane.comp.misc.agile.usability By the way, in...
Hi! Conantine & Loockwood proposes that tasks must be described as "essetial use cases". Well... when I try to apply this format of use cases, I was quickly...
... Definitely not. If you only go with the "essential use case", you will lose the richness of a realistic concrete scenario. And the usability devil is often...
Ok, I agree with you. But the promise of "essential use cases" is that we could make some straightforward mapping between the collected tasks and the UI...
... That sounds more like a Jacobson Use Case. Essential Use Cases are written more as user requirements, "how the user would like to approach the problem."...
Does anbody have any great tips, resources, stories to share on the best ways to integrate User Experience Design into the Agile process? I work for a large...
... So I am new, this may have already been discussed and don't have "experience" so forgive my terminology. Here's my view.... Everything that I've...
Methods such as Scrum allow for an upfront period of design where this kind of work can take place. Here at the BBC we've tried to use an integrated approach...
Jeff Patton contributed a section on essential interaction design to the book "Crystal Clear: A Human-Powered Methodology for Small ... Deriving the UI When it...
... Hi, Stephanie. Could you tell us more about the specific problems you've had? I recently did a nine-month XP project where the product manager (in XP ...
... as "essetial ... was ... this use ... really ... good ... The essential use-case is a handy variation of a conventional use case. The two column format...
Object oriented designers describe a process where they might read a narrative describing a business process circling nouns and underlining verbs. Nouns...
