I have been using Biblioscape for several years and have found the
latest versions sufficiently stable at least on Windows XP that I
would have no problems recommending it to all comers (and do recommend
it). It has its quirks but the price is right and generally does the
formatting sufficiently well in an MS Word environment for quite large
(100+page reports) that I have been satisfied. Just make sure that
you have turned OFF track changes before doing your formatting (and
removed the changes).
His PALM program has serious challenges because of the way it installs.