What changes/updates were performed on the Prod system? If none of
the Brio Components changed were there other system changes?

Rob

--- In brioportalusersgroup@yahoogroups.com, "shemkbd"
<shemkbd@n...> wrote:
> Thanks in advance for your help.
>
> We just went through a reboot of servers associated with our Brio
> Performance Suite (ODS, BCS, Portal, etc.) implementation. The
Devl
> server environment (combined Brio/IIS compnents) is fine. However,
> we now cannot connect via IE to the portal on our Prod boxes - all
> other Brio components appear to be fine. We recieve the error
> message listed below in IE when connecting to the Prod portal.
>
> FYI - The Devl environment employs Brio components and IIS on a
> single NT box. The Prod environment employs Brio components on one
> NT box and IIS on a second NT box. Both environments use the same
> hardware, OS, IIS etc. This configuration has been successfully
> implemented/in-use for about 1 year.
>
> Thanks again.....
>
> *****IE portal connection error message****
> 500 Internal Server Error
> WebClient:
>
> javax.servlet.ServletException: java.lang.NullPointerException:
> at com.sqribe.WS.WebSQRIBEConfiguration.getDirectoryPath
> (WebSQRIBEConfiguration.java:137)
> at com.sqribe.WS.template.TemplateManager.getTemplateCache
> (TemplateManager.java:62)
> at com.sqribe.WS.WebSQRIBE.getTemplateCache
> (WebSQRIBE.java:2894)
> at com.sqribe.WS.template.TemplatePages.servePage
> (TemplatePages.java:389)
> at com.sqribe.WS.template.TemplatePages.servePage
> (TemplatePages.java:382)
> at com.sqribe.WS.WebSQRIBE.servePage(WebSQRIBE.java:1297)
> at com.sqribe.WS.WebSQRIBE.outputErrorMessage
> (WebSQRIBE.java:2004)
> at com.sqribe.WS.WebSQRIBE.reportError(WebSQRIBE.java:1967)
> at com.sqribe.WS.WebSQRIBE.run(WebSQRIBE.java:431)
> at com.sqribe.WS.WS.service(WS.java:44)
> at javax.servlet.http.HttpServlet.service
> (HttpServlet.java:840)
> at com.livesoftware.jrun.JRun.runServlet(JRun.java, Compiled
> Code)
> at com.livesoftware.jrun.JRunGeneric.handleConnection
> (JRunGeneric.java:116)
> at
>
com.livesoftware.jrun.service.proxy.JRunProxyServiceHandler.handleReq
u
> est(JRunProxyServiceHandler.java, Compiled Code)
> at com.livesoftware.jrun.service.ThreadConfigHandler.run
> (ThreadConfigHandler.java, Compiled Code)
> ****end error message****