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ISO 9001:2008 vs. CMMI   Message List  
Reply | Forward Message #15916 of 16669 |
Re: [CMMi Process Improvement] ISO 9001:2008 vs. CMMI

Boris/Ed
 
Thanks for the comments. Agree that business objectives drive process improvement and we can set any business objectives as needed. Questions remain.
 
Not measuring customer satisfaction is OK with CMMI appraisal but not OK for a ISO 9001 certification?
 
ISO9001 certification takes about a year and one 10th of cost of CMMI rating. I saw constantly that federal selicitation requires CMMI rating but not ISO certification. The difference between the two is that ISO 9001 is top down documentation while CMMI being bottow up. There might be overlapping process documentations between tthe two. Doing top down first and then bottom up makes sense to me from the persspective of improving the company.
 
Would like to hear companies who have done both.
 
Jerry


--- On Fri, 7/10/09, EDWARD F WELLER III <edwardfwelleriii@...> wrote:

From: EDWARD F WELLER III <edwardfwelleriii@...>
Subject: Re: [CMMi Process Improvement] ISO 9001:2008 vs. CMMI
To: cmmi_process_improvement@yahoogroups.com
Date: Friday, July 10, 2009, 8:12 PM

JErry,
the CMMI MA and OPP/QPM Process areas say your measurement systems should be part of meeting customer needs and business objectives - via a somewhat long chain of logic
 
Therefore if customer satisfaction is an important measure/objective, then it should show up in implementing and executing these process areas.
 
This would be a rather low level criterion in making the decision on which to implement
 
More to the point, CMMI is a model, ISO is a standard for certification purposes, and this difference should be well understood in terms of business needs as part of the decision
 
Ed
----- Original Message -----
From: jerryyz
Sent: Friday, July 10, 2009 8:30 AM
Subject: [CMMi Process Improvement] ISO 9001:2008 vs. CMMI

Should software companies pursue ISO9000 before CMMI?

ISO measures customer satisfaction while CMMI does not.

Jerry



Fri Jul 10, 2009 10:17 pm

jerryyz
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Should software companies pursue ISO9000 before CMMI? ISO measures customer satisfaction while CMMI does not. Jerry...
jerryyz
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Jul 10, 2009
6:59 pm

JErry, the CMMI MA and OPP/QPM Process areas say your measurement systems should be part of meeting customer needs and business objectives - via a somewhat...
EDWARD F WELLER III
efwelleraol
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Jul 10, 2009
9:18 pm

I have worked with and appraised organizations that did not have ISO 9001 certification but they set as their measurement objective to measure customer...
Boris Mutafelija
bortz12
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Jul 10, 2009
9:19 pm

Boris/Ed   Thanks for the comments. Agree that business objectives drive process improvement and we can set any business objectives as needed. Questions...
Jerry Zhu
jerryyz
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Jul 11, 2009
12:11 am

I work for a company that recently implemented both. We created a single quality management system that takes the more stringent part from each and...
meyersrt@...
meyersrt
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Jul 11, 2009
2:24 am

Jerry I did both in 1990-91 with the CMM and ISO - we were rated Level 2 and ISO Certified within about a month - with careful planning we had large overlap...
EDWARD F WELLER III
efwelleraol
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Jul 11, 2009
2:25 am

Jerry, Ed and others, Not only the differences are minimal between CMM and CMMI, they are so between ISO 9001:2008 and CMMI-Dev. Both are assortments of best...
Ribhu Nath Lavania
ribhunath
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Jul 12, 2009
2:10 pm

Ed, You compared costs for ISO audits and CMMI appraisals. I am curious, do you - or does any one else have some ball park figures to share? I realize that...
wihamenezes
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Jul 16, 2009
12:23 pm

Winifred When I was at an ISO certified company in the late 90s we were spending $50,000 a year to maintain our certification. Since CMMI Appraisals need be...
EDWARD F WELLER III
efwelleraol
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Jul 16, 2009
6:13 pm

Hi Ribhu,   Thanks for the clarification. I think what you said is indeed the way many organizations perceive and do. I also think that there is a big...
Jerry Zhu
jerryyz
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Jul 13, 2009
4:29 am

Hi all.. I would like to say thank you to members for such an informative discussion regarding the differences between ISO and CMMI. It was really benefical...
Tuna Kilic
tunakilic23
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Jul 15, 2009
5:39 pm

hi Kilic here is a high-level summary - attached PDF There are some books on ISO and CMMI comparison here is one ...
Neil Potter
neilspotter
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Jul 15, 2009
9:01 pm

Congratulations for the Integrated Success! Best of Each is a good strategy. I hope it is cost effective and effort-effective too. Mobile 98660 71582 Home...
Putcha V. Narasimham
putchavn
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Jul 14, 2009
2:06 pm

Kilic, SEIs web site has a CMMI v1.1 to ISO 9001:2000 mapping table: http://www.sei.cmu.edu/cmmi/adoption/pdf/iso-mapping.pdf You really have to take the...
Richard Meyers
meyersrt
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Jul 15, 2009
9:00 pm
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