Srinivasan What you are asking for exists and would be available from your Lead Appraiser (if you already have a relationship ) - The Process Implementation...
Hi Edward and others: Â Fully agree with Edwards (300%). The spreadsheet template is something for seasaoned process implementation managers and engineers to...
Hi All, I have seen some valuable discussions on this group, hence this post. I need your pragmatic strategies for getting valid metrics from projects across...
The initial responsibility for correctly recording data belongs to the person entering it. If they do not see the data being used, they will not appreciate the...
Dear Shankar, Â Do your people understand the metrics that need to be collected? Do they understand why? Do they know how the metrics will be used, analyzed? ...
Ya Rayney, Good questions. Yes very much we cover exactly these aspects in our Dashboard workshops & we educate them on these exact pointers you mentioned. I...
As usual, Ed gives some great advice. It might be the case that the problems lay elsewhere. Shankar, My first question would be when are you collecting the...
Does anybody have any pointers / experience of measuring the quality of a system/solution? A solution in this context is in the viewpoint of a customer who is...
Sankar Why is it a contradiction? - different stakeholders have different needs. You often need one set of measures and indicators for detailed project...
Dear all , I would like to know, how to interpret and implement PP - SP1.3 - Estimation in a service related projects . What we need to estimate and what...
Ed, The contradiction comes in when the project teams have to collect metrics in various formats/templates (for various stakeholders)and they are highly...
Dear Shankar, Â I see... Â As in after having performed a review, there are more than one form to be filled for different stakeholders: One stakeholder wants...
In your mind, replace the word "project" with the word "work" and see if that helps. Ask yourself, what do we need to get this work done? If you were a...
Shankar These are not contradictions - they are the normal requirements of a measurement program. I guess we are discussing the definition of "contradiction" ...
Dear Shankar, Â For the metrics that are being collected, are they mapped to goals and reasons for collecting them? Sometimes, by just having goals and...
Hi Kaushik, "It Depends" (of course...) - for one thing, it depends a great deal on what your service and/or service catalog is. Then it depends on what...
Dear Kaushik, I believed you may refer to the "Example of size measures" and the detail of "Sub-practices" under CMMI-SVC of PP process SP1.3 Establish...
Thank you Ed, Rayney, Jorge for sharing your view points/insights. I do agree with your perspectives. This helped me to check my perspectives with a wider...
Examples and subpractices can be very helpful, as long as you remember they are not requirements. Think about your own business context and determine what the...
This question is to all services qualified people A group of 12 people provide a financial service. The service is defined with targets for accuracy and...
Dear Niel, If the metrics (I assume, requirements for providing services) start to look bad then manager knows the service is not being provided well enough. ...
Neil I think we have to separate measurement of the service from managing the requirements and work products derived from the requirements. The requirements...
Hi Neil, You get good, challenging, stimulating clients! I wish there were more out there like this for everyone! I don't see tracking of service performance...
This is from the Principles of TQM "Diagonosis and Countermeasures" also known as Juran's "Diagnositic Journey". I do not know the corresponding CMMi terms /...
My view is as follows: Â 1. SP 1.4 is about tracing requirements across the Service system components to the final service delivered. Â 2. What is stated in...
Hi Kaushik, Since you are writing into this forum I think, although you didn't say, that it's safe to assume you don't have a restaurant to which you're trying...
Hi Bruce, I'm a little concerned about your assertion that "the heart and soul of CMMI-SVC v1.2 is the service delivery system and projectizing the activities ...
Dear All,  Our organization has achieved CMMI level-3 (Development, Version1.2) nearly couple of years back and now that, we are planning for renewal....
Cicili, I'll let others comment on the bullets, but will use this opportunity to share with the forum the plans for V1.3 that you reference as an upgrade. We...
Dear Cicili, Â Each appraisal, whether it was done in the past or to be done again after 3 years, is performed the same way with all the relevant process...
