Hello everyone. I had a message I wanted to send along to everyone so
that it may make a technician's life easier. Should you ever need to
take your pc to a repair shop, please be courteous to the technician.
It is not his/her fault your machine is messed up. While we do know a
lot about computers, we don't know everything. If we ask you a
question, don't say "well you're the computer guy, you're supposed to
know..." That's rude. We don't necessarily know. Especially if it is
a piece of software we are unfamiliar with. Computer technicians do
not go through training on every piece of software that exists. There
are lots of softwares out there that we have never even heard of.
Lots more that we have heard of but never messed with. There is no
way any one person could ever know it all. If you are a burger cook
at McDonalds and you ask for my recipe to make some wonderful dish I
am known for, how would you feel if I said "well you're the cook.
You're supposed to know." Just because you are the cook doesn't mean
you know how to cook everything. Same goes for computers. Also, there
are lots of problems that can't be fixed within a few minutes. If you
leave your pc at a shop and they give you an estimated time of 2-3
days, don't call the next day mad because it isn't ready. I know when
I was working in a shop I worked on up to 12 machines at a time. This
can be stressful enough. Sometimes our entire bench was full and we
had 20 or more in the floor waiting. You aren't the only person in
the world and you should allow a reasonable service time. If they say
2-3 days to start looking at it, it doesn't mean it will be ready in
2-3 days. It means they won't get started on it until 2-3 days from
now. Which means it will be longer than 2-3 days over all. These
businesses are first come first serve, and during busy times you need
to be patient. We don't necessarily know how to fix your problem and
it may take a lot of research. Just like mechanics have to look in
manuals. If we say 2-3 days, call after 2-3 days if you haven't heard
from us to check on the status, but don't call expecting it to be
done and then get mad when it isn't. Unless it has been more than a
week total, you shouldn't be concerned. They will fix you as soon as
they can. On top of things on the bench at the shop I was at, we also
had to leave to go on service calls. So, keep all of this in mind
when you go to a shop. Think of how you would feel if someone did
this to you at your job... Be polite.