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ITIL 101: Understanding the Basics

Article Description:
====================

In the world of IT management, ITIL is the buzzword being heard
around the globe. So what is ITIL and how does it affect your
organization? Let's take a closer look!


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488 Words; formatted to 65 Characters per Line
Distribution Date and Time: 2007-01-11 10:36:00

Written By: Anne Sych
Copyright: 2007
Contact Email: mailto:marketing@...



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ITIL 101: Understanding the Basics
Copyright (c) 2007 Anne Sych
Novo Help Desk Software
http://www.novosolutions.com/



In the world of IT management, ITIL is the buzzword being heard
around the globe. So what is ITIL and how does it affect your
organization? Let's take a closer look!

Today's IT management has become more and more complex causing
organizations worldwide to seek a standards based approach to IT
management. The "IT Infrastructure Library", commonly referred
to as ITIL(r), has become the most popular framework for best
practices standardization worldwide.

While ITIL(r) is now embraced globally; it was originally created
by the United Kingdom Government. ITIL (r) was developed in the
1980's by the CCTA, a predecessor of the Office of Government
Commerce (OGC). There, a team of CCTA staff embarked on
documenting a common sense approach to managing IT services that
would improve consistency while maintaining cost efficiency.
Using a compilation of then best practices and their experience,
the first IT Infrastructure Library(r) was developed. The OGC,
still owns ITIL(r).

So what exactly is ITIL(r)? ITIL(r) is a series of best practice
documentation materials that are used to aid the implementation
of a framework for IT Service Management, or quoting the OGC: "a
consistent and comprehensive documentation of best practice for
IT Service Management". Since its development in the 1980s,
ITIL(r) has undergone two major revisions:

* Version 1 - 1986 – 1999: The original function-based practice
of 40+ books dealing with a variety of IT practices.
* Version 2 – 1999 – 2006: V2 of ITIL(r).

Process-based practice of 8 'sets' and the globally accepted
best practice framework for ITSM (Information Technology Service
Management). The sets include:

* Service Support
* Service Delivery
* Planning to Implement Service Management
* ICT Infrastructure Management
* Business Perspectives Volumes I and II
* Software Asset Management
* Application Management
* Security Management

Soon to be released in 2007 is Version 3. This new updated
version will include:

* Version 3 – 2007 - ??: V3 of ITIL(r).

Service lifecycle-based practice will incorporate the essentials
of V1 and V2 and tested current best practice for ITSM. Five
lifecycle titles forming the core of V3 ITIL(r) practice will
include:

* Service Strategies
* Service Design
* Service Transition
* Service Operation
* Continual Service Improvement

While Version 3 will include improved and modernized practices,
tried and true standards from Versions 1 and 2 will be preserved.
"These practices are still best of breed in our industry and
still used every day. We have surrounded, enhanced and updated
them with a broader scope for ITSM that widens the visibility of
ITIL(r) and onto the radar of senior business and IT executives."
*

So if you have not done so already, now is the time to come on
board with ITIL(r) best practices for IT management. Many
organizations provide ITIL(r) education, training and
certification. More information can be found at the OGC website
(www.ogc.gov.uk).

* Taken from, "Official Straight News Form the Source", Autumn,
2006, www.itil.co.uk


ITIL(r) is a registered trademark of OGC. This article and its
author are independent and are in no way related to the OGC.




---------------------------------------------------------------------
Written by: Anne Sych, Marketing Manager for Novo Solutions, Inc.
Novo Solutions, Inc. is an Independent Software Vendor (ISV)
in Virginia Beach, Virginia specializing in Customer Support
Software. Free trial versions of the Novo Help Desk Software,
Knowledge Base Software and suite of web-based Customer Support
Solutions are available. Contact: sales@... for
more information. http://www.novosolutions.com/


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