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http://www.amazon.com/Metrics-Service-Management-Peter-Brooks/dp/9077212698
http://www.amazon.com/Implementing-Metrics-Service-Management-Introduction/dp/9087531141/ref=sr_1_1?ie=UTF8&s=books&qid=1231463841&sr=1-1 (disclaimer: I was a reviewer)
Also the portfolio management literature:
http://www.amazon.com/Portfolio-Management-Unlocking-Business-Technology/dp/0471649848/ref=sr_1_1?ie=UTF8&s=books&qid=1231463916&sr=1-1
http://www.amazon.com/Strategic-Portfolio-Management-Jeffrey-Kaplan/dp/0976609304/ref=pd_sim_b_1
http://www.amazon.com/Business-Strategy-Action-Decisions-Better/dp/0471491918/ref=pd_sim_b_3
http://www.amazon.com/Managing-Business-Survival-Guide-CEOs/dp/0471471046/ref=pd_sim_b_5
HTH
Charlie
On Thu, Jan 8, 2009 at 1:10 PM, heather <hgsr@...> wrote:
New to the group here. Question re: IT Utopia
ERP in the classic sense derives it's value from
the information it brings to all the entities participating,
and their ability to make good decisions.
If ERP for IT existed, has anyone seen or comprised a list of reports
that would be generated by/ and of High Value
to Sr. IT execs, CFO's etc.. to derive that same kind of
value ?
Greg G
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