Dr. Arnon Rosenthal <http://www.mitre.org/about/technical_centers/itc/about/staff/arnie/pubs /dsa.pdf> Those of you particularly concerned with data...
That's fantastic that the universities are starting to offer courses in ITIL. I only wish that someone taught me this stuff during university! Dan Daniel...
MessageShould this group sit idle and wait for universities to conclude that offering a course on ITIL is a good thing or should we take deliberate action to...
James, I agree. I'd also be happy to provide lessons from the front line on this. I plan by no means to stand idle on this. I hope to have a web site up soon ...
All - I have a couple of things for consideration on this topic, mostly about terminology. But first, so that you don't think I'm just making this up, I have...
Charles: Thank you so much for this article, which educated me in the ITSM field. I am building a data model to support application classification and...
(HTML format for graphics) Scott, Both excellent questions and ones that took some wrestling with. In essence you are questioning whether this is a valid...
The origin of the CMM stages Thing found out en route to looking up other things (and can anyone tell me who I stole that tagline from?) The first publication...
Just remembered - the ITSM book is available through Amazon UK: http://www.amazon.co.uk/exec/obidos/ASIN/0201737922/ref=ase_itsmportal-2 1/026-8271473-1747613 ...
A configuration management maturity model Just some quick thoughts on how configuration management might evolve. This is not a strict model; certain things can...
I do not think automated scanning is a sign of process maturity. The ability to reconcile the results of such scanning with a list of authorized configurations...
Robert S. Falkowitz
robert@...
Oct 24, 2005 10:44 pm
295
Robert, good points. I need to make it clearer at level 2 and on the app side at level 3 that what I mean by "maintained by change process" is I think exactly...
Charlie, I am not sure I see the difference between scanning for hardware/network topology and other forms of automated scanning. Automated tools are great, ...
robert@...
Oct 25, 2005 12:14 pm
297
There's a set of dependencies you could call server/IP/machine/NIC/MAC/hub/switch/router/WAN. The question I don't currently understand is what is the...
I am not a network admin, but I do know that in an environment where traffic flows depending on the state of the network from one moment to the next (i.e....
Erb, Martin
martin.erb@...
Oct 28, 2005 2:03 pm
299
IT governance & related weblog I like the <http://www.eyetoit.com/> EyeToIT weblog very much (especially since it's run by another Minnesotan!) This recent ...
SIM, AITP, and other IT professional groups I thought that the <http://www.simnet.org/> Society for Information Management was getting more ink than usual...
Has anyone read the ITGI book, "Measuring and Demonstrating the Value of IT"? At ~$1/page, I am wondering if it has enough content to justify the expense. ITGI...
Erb, Martin
martin.erb@...
Nov 9, 2005 2:10 pm
302
Martin, Did you attend the itSMFUSA 2005 Conference in September? Regards, Jim Savitz _____ From: erp4it@yahoogroups.com [mailto:erp4it@yahoogroups.com] On...
OGC and ITGI collaborate on official ITIL/COBIT mapping from www.erp4it.com The producers of the CobiT (ITGI) and ITIL (OGC/ITSMF) standards have published an...
ITRP = ERP4IT? Hearing the term "IT Resource Planning" (ITRP) w/increasing frequency. Appears to be synonymous with "ERP for IT" and probably is a better ...
PS. Credit to Martin Erb for bringing this publication to the list's attention. ... From: erp4it@yahoogroups.com [mailto:erp4it@yahoogroups.com] On Behalf Of...
Just was pointed out to me that actually AMR analyst Dennis Gaughan coined this - knew he was using it, and now it's coming in on other vectors. -ctb ... From:...
ITIL: Process or function?? www.erp4it.com Some thoughts that have been bubbling for a while, as I dig deeper into the discipline of Business Process...
Charlie, I think your reflection is the result of different levels of maturity in the disciplines, rather than their being inherently processes or functions. ...
robert@...
Nov 25, 2005 8:25 am
309
From the editor of The <http://www.amazon.co.uk/exec/obidos/ASIN/0201737922/itsmportal-21/026-8 271473-1747613> Guide to IT Service Management. ... From: Jan...
Hi Robert, I'm looking at the Capacity Management chapter as we speak, and taken as a whole I still see a function, perhaps containing several identifiable ...
Charlie, I would agree that the language used for many of the ITIL chapters is vague, imprecise, written without reference to a particular method or framework ...
Robert S. Falkowitz
robert@...
Nov 27, 2005 12:54 pm
312
Hi Robert, I'm going to jump to your last question, which I think is the crux of the matter. My point is not necessarily to criticize either the structure or...
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