Has anyone read the ITGI book, "Measuring and Demonstrating the Value of IT"? At ~$1/page, I am wondering if it has enough content to justify the expense. ITGI...
Erb, Martin
martin.erb@...
Nov 9, 2005 2:10 pm
302
Martin, Did you attend the itSMFUSA 2005 Conference in September? Regards, Jim Savitz _____ From: erp4it@yahoogroups.com [mailto:erp4it@yahoogroups.com] On...
OGC and ITGI collaborate on official ITIL/COBIT mapping from www.erp4it.com The producers of the CobiT (ITGI) and ITIL (OGC/ITSMF) standards have published an...
ITRP = ERP4IT? Hearing the term "IT Resource Planning" (ITRP) w/increasing frequency. Appears to be synonymous with "ERP for IT" and probably is a better ...
PS. Credit to Martin Erb for bringing this publication to the list's attention. ... From: erp4it@yahoogroups.com [mailto:erp4it@yahoogroups.com] On Behalf Of...
Just was pointed out to me that actually AMR analyst Dennis Gaughan coined this - knew he was using it, and now it's coming in on other vectors. -ctb ... From:...
ITIL: Process or function?? www.erp4it.com Some thoughts that have been bubbling for a while, as I dig deeper into the discipline of Business Process...
Charlie, I think your reflection is the result of different levels of maturity in the disciplines, rather than their being inherently processes or functions. ...
robert@...
Nov 25, 2005 8:25 am
309
From the editor of The <http://www.amazon.co.uk/exec/obidos/ASIN/0201737922/itsmportal-21/026-8 271473-1747613> Guide to IT Service Management. ... From: Jan...
Hi Robert, I'm looking at the Capacity Management chapter as we speak, and taken as a whole I still see a function, perhaps containing several identifiable ...
Charlie, I would agree that the language used for many of the ITIL chapters is vague, imprecise, written without reference to a particular method or framework ...
Robert S. Falkowitz
robert@...
Nov 27, 2005 12:54 pm
312
Hi Robert, I'm going to jump to your last question, which I think is the crux of the matter. My point is not necessarily to criticize either the structure or...
Charlie - ... The BPR movement of the late 1980s & early 1990s was so far removed from the dirty details of process/function as to be on the other side of the...
Charlie, I think we agree about the processes, and why it is useful to agree whether something is a process or not. I do not yet understand the usefulness of ...
Robert S. Falkowitz
robert@...
Nov 28, 2005 8:54 pm
315
I agree. IT departments support the business of their larger organization. In that sense, IT is like Human Resources-it is a specialty area that supports the...
Another problem with autodiscovery www.erp4it.com Was discussing autodiscovery with someone the other day who pointed out that regardless of the accuracy of an...
Charlie, The very definition of Configuration Management is a process that allows you to keep under control your CIs, which clearly means that the CMDB needs...
Robert S. Falkowitz
robert@...
Dec 4, 2005 11:12 am
318
That's where you need to cross check your information from you helpdesk (i.e. what applications / services are users asking questions about), and login...
Hi Robert, I'm talking about CIs that were approved at the time, but whose business value has diminished over time. What is the process by which they are ...
Yes, this would be useful but not sufficient - it could eliminate some CIs from consideration. Login information unfortunately must be logged, and not all...
Charles, Yes, batch jobs are a good point. In a non-mainframe environment, I guess the equivalent would be data flows (pushes and pulls) between applications. ...
Data flows = distributed batch jobs in my terminology, usually - unless they are truly message-based and event driven. Lots of distributed batch schedulers out...
Has anyone worked with Datamatics, a dual-shore BPO outsourcer? They have done a significant amount of work in ETL, Filenet services and AP process improvement...
Charlie, According to ITIL, it would be the Change Management process that identifies the impact of a change that makes a CI obsolete. According to the reason,...
Robert S. Falkowitz
robert@...
Dec 4, 2005 6:48 pm
325
Yes, I think we're a long ways from anything approaching maturity here. In particular, I don't think that the slow erosion of a business requirement resulting...
CMDB needs to capture and correlate both concrete CIs (infrastructure and application domain) and abstract CIs ( business process, business service etc.) ...
Dependency management: the foundation of IT governance (To be published in <http://www.architectureandgovernance.com/> Architecture and Governance - reprinted...
Charlie - Spot on! ... Sometime early 2005 I saw a presentation by someone from Hewlett Packard. He pointed out that today HP is the accumulation of DEC,...
What are the pre-eminent organizations, reference books, and other resources addressing enterprise IT security? I have heard the ITIL security volume was not...
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