This is the last week to register! The Data Management Association - Puget Sound (DAMA-PS), is pleased to present John Zachman and Stan Locke on the topic of...
... design ... model ... While I have seen several methods for service design, the only one that I've seen that sticks is one that we created in our first ...
Like the categories. After the Application Service project is over, it moves into a base-funded service level management mode... It's interesting you separated...
Business IT <http://erp4it.typepad.com/erp4it/2007/04/business_and_it.html> Alignment Conference (bITa) There is more to IT Service Management than ITIL....
TJX data breach Quote for the <http://www.msnbc.msn.com/id/18095321/page/2/> day: "They didn't know what their sensitive information assets were, and who had ...
Hello, I wanted to let you know that Charlie has accepted a DAMA speaker tour of the San Francisco (May 2nd), Portland, OR (May 3rd), and Sacramento (May 4th)...
Charles I just wanted to say thanks for looking after the IT Governance entry in Wikipedia. Had to join this group to find a way of sending this message. I am...
Greetings all, I was curious if there is a publicly available implementation of the model in Charlie's book. He mentioned in his Portland DAMA talk, that ...
Integration <http://erp4it.typepad.com/erp4it/2007/05/fundamentals_of.html> Metadata wins Best Case Study at GIS 2007 Had a great time this week at the...
<http://erp4it.typepad.com/erp4it/2007/05/configuration_m.html> Configuration management metrics Like my friend the <http://www.itskeptic.org/> IT Skeptic, I...
ITIL 3 Service Strategy is supposed to address this question. I wouldn't hold my breath, though. I would send to the doubters a freshly stropped example of...
I would count the number of data quality incidents opened against the CMDB. And in particular, those that have a relation to an incident against a service....
I don't know if this will help, but given that you're in the stage you are, maybe some examples of where I wished I had the CMDB would help. Maintenance...
I'm doing a blank reply on this because I for one did not get it via email, even though I approved it and it is in the message archive. Did anyone else *not*...
ITSM and <http://erp4it.typepad.com/erp4it/2007/05/itsm_and_soa.html> SOA <http://sergethorn.blogspot.com/> The relationship between IT Service Management and...
Good comments. There are a couple distinct requirements here - I see the maintenance contracts and support issues as being platform independent, enterprise...
I've been hesitant to reply because I deal with CM of software development projects rather than of enterprise/IT architecture, but in the event that it might...
Hi Brad, As the software development lifecycle is a critical part of the IT value <http://erp4it.typepad.com/erp4it/2006/02/a_value_chain_a.html> chain, your ...
Whoops - I forgot the URL of the blog-entry I mentioned below ... http://blog.bradapp.net/2007/05/software-cm-is-not-process.html Actually, I think Charlie and...
... That's interesting, because on cmcrossroads.com there is typically a perennial thread (or three) on making the business case for CM. Most of the time, the...
With the release if ITIL 3 next week, which is supposed to provide an extensive theoretical underpinning of the concept of "Services" and "Service Management",...
Robert Falkowitz
robert@...
Jun 1, 2007 3:51 am
650
CMDB for <http://erp4it.typepad.com/erp4it/2007/05/frcp_reg_change.html> lawyers: federal litigation rule changes and IT/Data "maps" DISCLAIMER: I am not a...
Robert - sorry for delay - Yahoo mistakenly identified this as spam, something happening a bit too frequently to some of my best contributors. The question is...
Correction - the term SOA as "Service Outage Analysis" apparently didn't make the final cut of the glossary: www.best-management-practice.com/ITILGlossary. ......
My first ITIL v3 presentation <http://cat.inist.fr/?aModele=afficheN&cpsidt=17149717> I attended a training/consulting firm presentation recently on ITIL v3,...
Charlie - I figure you're the guy who knows as much as anyone on this topic. At the heart of a CMDB effort is a SCM (software configuration management) process...
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