IBM Systems Journal July 2007 - more ITSM architecture, finally The current IBM <http://www.research.ibm.com/journal/sj46-3.html> Systems Journal is all about...
Couple of <http://erp4it.typepad.com/erp4it/2007/08/couple-of-good-.html> good blogs Nick Malik <http://blogs.msdn.com/nickmalik/default.aspx> (where do I...
The evolving domain language of IT... and more on Application versus Service One of the hallmarks of mature professions is that they have a clear and detailed...
The CMDB dream team One of the issues dogging the CMDB hype cycle is the steep requirements for architecting and implementing such systems, even when based on...
... Thanks for sharing that link. Seeing the E-R diagram relating various kinds of CIs to projects, programs, releases, events, problems, incidents, etc....
Hi Brad, great questions - you must have a conceptual modeler lurking inside you somewhere :-) The purpose of the model was to represent a universe of...
... Several actually (from different sources). Just trying to reconcile diifferences and distinguishing characteristics. ... Here I generally see the term...
Hi Request to kindly do small favor please: Was searching ITIL\ITSM Service Delivery & Service Support "best practices" artefacts for centeralised \Or...
You can also try the IBM Tivoli Unified Process. It provides detailed process mappings across eTOM, ITIL, COBIT, ISO/IEC 20000 and others. Best of all, its...
... Charlie - The definition of ITUP - IBM Tivoli Unified Process is built on the same foundation of RUP. The same tools (Rational Method Composer - RMC) and...
Hi Sridhar I am eagerly awaiting an in depth discussion of this in a future IBM Systems Journal! Or did I miss an article covering this? Always good to hear...
I was wonfering how the term product and service is continuing to be used in your worlds. I remember Charlie covering this in his book though with Software as...
This question is coming from a process modeler colleague of mine who is trying to find a well defined way to associate IT offering and portfolios with the...
Service Strategy talks about this in some detail. A product is likely to be a Service Asset. Whether or not your service asset is capitalized will depend on...
Robert Falkowitz
robert@...
Sep 24, 2007 4:47 pm
697
ITIL Version 3 as well as other sources define a service as "...anything of value that is not goods or product". Therefore, providing you a pair of shoes is...
Hello, I am quite sure that ITIL 3's formal definition of a service is "A service is a means of delivering value to customers by facilitating outcomes ...
Robert Falkowitz
robert@...
Sep 25, 2007 7:40 am
699
Capability is meaningless if it can't deliver - this is what you will run into at the?executive level of almost any?business. ? ... From: Robert Falkowitz...
I am looking at this much wider: what is a service and what are the standard services that all businesses have (and as such what are the services that we...
Not to tout my horn a bit, but I have a book coming (Servicing ITIL ISBN: 142514032-7) out literally within the next few weeks that lists all the IT services...
G'day Ross Nothing like sending an email to someone just around the corner. Have you looked at the various Reference models in TOGAF/ FEAF/ AGA? There are...
... Ross - AMong the first things I notice about ITILv3 is its lessened use of the term "IT Service Management" in favour of "Service Management". In fact, the...
... "...anything of ... them up, ... http://www.aol.com ... Actually, that is not the definition offered by ITILv3. In fact, the definition you quote, as well...
... service ... goods, ... may be ... languages ... Behalf Of ... "...anything of ... them up, ... Very well said. Just like not everything is a process or a...
... will run into at the?executive level of almost any?business. ? ... This is where executives fumble the ball. How do you determine a capability that "can't...
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