All, I will be giving a free webinar tomorrow on Unified Demand Management, an important theme I think to this group. This material will NOT be available for...
Been a while, I know. Thought you all might enjoy this: A data mining limerick Thought you might all appreciate this limerick I wrote today (Merv Adrian said...
Business intelligence for IT White Paper<http://www.lean4it.com/2012/01/business-intelligence-for-it-white-paper.html> Quick cross-post - I am pleased with how...
Busy week for me - in addition to my book, BPTrends has also published my paper entited "ITIL, COBIT, and CMMI: Ongoing confusion of process and function."...
I've been telling everybody and their sister that the Kindle version of my 2nd edition was only $9.99. Boy, was I wrong. That's the price only for the 1st...
No changes made to anything. 1st time in 8 years. Unclear whether it is GoDaddy, EveryDNS, or Typepad - something got broken. For anyone who's missed them,...
A new preface *I'm struggling with a new preface and introduction for my 2nd edition. So here goes with new writing. Comments greatly appreciated. If you read...
Generalizing the "Improve Service" process: emergent idea? Alert readers may have have noticed in my overall process architecture<http://j.mp/huEwFU>the idea...
The “business of IT”...? *Some *excerpts from my 2nd edition, relevant to current debates ======================================================= [excerpt...
Considering Services as a form of production environment *Author's note: In attempting to reconcile mainstream industrial literature with service management...
The following passage is draft material from my new book. Yes, it is MIS 101 type material, and therefore critical to get precisely correct. Comments, ...
*On computing as a service, and defining "application."* Some excerpts from my forthcoming new edition, relevant to current debates: Computing has always been...
Two axes of value So, this picture is what I call (for want of a better term) the double value chain. I want to change the name, as soon as I think of...
Four IT value streams - a discussion Followup to my post on the four IT value streams<http://www.tdan.com/view-articles/12233> ... ============================...
Large IT considered as Engineer to Order manufacturing So, I just finished Steve Bell's excellent Lean Enterprise Systems<http://j.mp/bv68pH>;... a book that...
One area you may want to address is how these Architecture and Patterns fit within the world of cloud computing. Some are suggesting that the practices of...
2nd Edition of Architecture & Patterns for IT Service Management, Governance, and Resource Planning The first edition was deemed a "success." The contract is...
What is a CMDB? The concept of the Configuration Management Database extends back at least 15 years, to the first version of the Information Technology ...
I just read one of the finest, most relevant, and innovative articles i have seen in years. "The “Physics” of Notations: Toward a Scientific Basis for ...
Project good, maintenance bad? A contrarian view. In the quest for IT value, a commonly cited figure is that projects (new functionality) consume a mere 25% or...
Craig Larman discounts Critical Chain There is an interesting Lean IT debate shaping up. Most followers of Lean are familiar with Eli Goldratt, the widely...
Software development is product development "Software development is not like building bridges! It's not like a shop floor! It can never be a factory! It...
ITSM ambiguities: lifecycle vs. transaction; system vs. service<http://www.erp4it.com/erp4it/2009/11/basic-itsm-ambiguities.html> Apologies all for long...
