Good Stuff on the ERP4IT site! Couldn't agree more! And I enjoyed the Masters thesis :-) These are some key concepts that should definetly be explained and...
Charles, Could you send me the names of those professors. I currently working a Service Management Project here in Spain so IŽd like to check that out. Best...
Hi folks! Just a few comments about the "requirements management creeping into ITIL" comment. ITIL is more than service management (ITSM). It includes best...
Sure - Francisco Ruiz, Mario Piattini, and Macario Polo of the University of Castilla in La Mancha, Spain. The chapter is entitled "An integrated environment...
Mans, Thanks much. I am definitely missing material on SLAs. This is an area that I am still researching. I am particularly wondering how to represent an SLA ...
Hi Charles, OK lets see if I can clarify or confuse a few points :-) And I am sure some of the other people on the list may have other points of view! ...
From www.erp4it.com: A story of too many tools A story from a large IT shop not too far from here. Bill and Sandy were having lunch in the cafeteria. Bill was...
... unrealistically ... comments! Sounds quite realistic. [queue the Kipling poem about six blind men & the elephant] You're not being unfair to the vendors....
not to be too glib, or start another sidebar discussion, (or try to drum up business), but it looks like your fictional IT department is trying to do what IT...
Light, Kevin
kevin.light@...
Dec 16, 2003 1:24 am
106
MessageKevin, Interesting observation. One of the strengths of the outsourcing model is that it forces a formality around the definition of services between...
Charles, To me this doesn't seem like anything but the good old "toys before the process problem"; seen it happen before and I'm sure I'll see it happen again....
Reposted from www.erp4it.com: The Distributed Management Task Force has announced the formation of a <http://www.dmtf.org/newsroom/releases/2003_12_15> Server...
from www.erp4it.com Making lemonade out of IT mandates Regulatory and other Board-level mandates such as business continuity are a popular topic this year in...
DMTF/OMG alignment, finally! A Usually Reliable Government Source has informed me that the <http://www.dmtf.org/> DMTF is finally set on aligning its...
Some very good ITSM (IT Service Management) coverage continues to come out of <http://itmanagement.earthweb.com/service/> Datamation, have a look. Especially...
Those attentive to current debates in software engineering and around the software development lifecycle are probably aware of the emerge of "agile" methods...
Charlie, IMHO, the difference can be seen in examining parallels: The practice of ITSM is to the practice of Software Development what Governing is to...
Erb, Martin
martin.erb@...
Jan 19, 2004 3:19 pm
115
Just a quick note - the conference is properly called DAMA International Symposium + Wilshire Meta-Data Conference, being a merger of two previously distinct...
MessageCharlie-- As the host of MDA Journal, in which Steve's article appeared, let me assure you, as I mentioned in my introduction to the article, that...
Very valid comments! Microsoft must really be very worried about the idea of MDA reducing vendor lock-in for them to produce a FUD paper like this. I've...
Stefan Tilkov
stefan.tilkov@...
Jan 21, 2004 2:56 am
119
MessageI have recently authored a couple of short articles that touch on Charles' question, "Can ITSM be agile?" The first is entitled 'Has CASE Morphed into...
I have posted a first draft of the first installment in my Fundamentals of Integration Metadata series. It is a foundation piece, delving into the concept of...
MessageJeff, I checked out your ITScout website for visualization software. There are a couple of interesting links in the BI Tools section. But I'm...
John, I do expect this to be available in my lifetime, but not for a while yet. BTW, it should handle Grid and Virtual computing in which configurations change...
Erb, Martin
martin.erb@...
Feb 5, 2004 4:48 am
124
The practical use of this view is impact analysis and risk assessment! Chris Capadouca Enterprise Architecture & Integration Best Buy, Inc. ...
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