Contact Numara for detailed instructions on how to proceed. You are effectively doing two operations here: moving your 7.5 installation to another, followed by...
Follow up to your questions: Configuration: Script runs on the FP host and is initiated by an escalation rule. We also have a long run that is scheduled to...
Some other things to look into: * How fast does the SQL query run from the FP server? * How fast does a saved search using the same criteria run? --On Tuesday,...
Has anyone ever seen this error? What exactly does it mean? error sending mail Error: -7 Error info: error message: "400 defer " mail server info: smtp server:...
The receiving server is probably greylisting. It deferred receipt of the message until later. The sending SMTP server (if it is following RFC's) will delay...
Here's an explanation: http://www.tamu.edu/network-services/smtp-relay/greylisting.html ... Evans L. Martin, PMP Sr. Implementation Consultant Numara Software,...
Shane, Your SMTP server is telling FootPrints to "try again later" for some reason. You'll need to look at the SMTP server logs (or work with the server's...
I would like the default customer "Home" page to display "My Request in all Projects". I'm using the Customer Service Portal option within "Customer's...
We have an escalation rule setup in one project to move an issue to another project if certain criteria is met. One thing I noticed that is kind of annoying is...
I'm having a real challenge trying to find the distinct URL of a specific project to share with new users. I built an app in Numara over a year ago, and it...
Let's assume you're running FootPrints 9.0.3. In this case, your notes are likely correct, the information was just likely hidden by Numara since the time you...
There isn't a configuration option for this, so you would need to modify footprints/cgi/SUBS/crossProjectCopy.pl to accomplish what you desire. Look for the...
Sorry for the slow response. * How fast does the SQL query run from the FP server? 3 Seconds * How fast does a saved search using the same criteria run? 8...
Does anyone know why you can not print date ranges in the header of custom reports like the ones that show up in the canned reports? For us this would be very...
Oh yea <kicks self> I guess mentioning the version I'm on would have been a good idea! We're on 8.1.1. So thanks for your feedback, but things don't quite...
Good Morning, we are experiencing issues with email and Fp9, it fails with the following errors. It had been set up using servername, and it worked for exactly...
We are configuring our first FP implementation and we are interested in gathering customer information when they are using quick tickets. We have a bunch...
Is this possible? Further on from that we would like to see the subtask sequence number displayed wheh the Master Ticket group is expanded. Another way of...
Since it's for end-users, you might want to look at using Web services and create separate pages for each of the various tickets. Another option would be to us...
I was wondering if anyone has found a way of doing this: we would like to make a field mandatory but only under certain circumstances: we have fields for "new...
You may be able to do this with JavaScript in field headers. Unfortunately I don't know the specifics of accomplishing this. --On Monday, November 9, 2009 7:58...
Have you verified that the fooprints server can connect successfully via imap? That is the error that is being logged. You might try a manual imap connection...
You could make the fields mandatory and make them part of a popup dependency. This way they will only be mandatory once the choice of "Name Change" is...
Although this is true, if you try and submit an incident via email they will be mandatory. Numara has determined that this is a defect and they are working on...
My client wants to avoid allowing agents to set a ticket to CLOSED status. Instead, they want all tickets to go, first, to RESOLVED status. There are two...
I need to have an auto-report run and save the file in a directory on our webserver. This is going to be a live page with hourly updated information. Does...
Your web server account needs to have the permissions necessary to write to the directory in question, since it is under this account which FootPrints code...
I am trying to update the TimeSpent field on the Time Spent tab in Footprints. It keeps putting the entry - timespent=90 - into the description field. Is...
Having problems with message search?
Fill out this form to ensure your group is one of the first to be migrated to the new message search system.
