Hi all, one of my customer is facing the problem during his reply. every time he tries to reply us he got an incoming mail error. the description of error is...
Hello Kapil, The error is occurring because of the size of the mrATTACHMENTS column in the MASTER1 table in the FootPrints SQL database. The particular ticket...
Thank you for the information, Mark. I have now configured the eService Customer Portal in FootPrints, and it appears that will solve our framing issue for...
Pages 242 - 245 of the FootPrints 7.0 Reference Manual contain the information about setting up web server authentication for FootPrints. Page 242 includes the...
I have some fields that I would like to have automatically populated. My first field is called Request type and it is a drop down. When some chooses one of...
Wally, You may want to investigate Quick Tickets to do this. Another possibility is using an escalation to set the second field upon submission. Finally, I ...
When someone chooses one of the options in the "Request Type" drop down field, what data do you want to populate in the other field? What type is the other...
Mark & Adam thanks for the quick reply. The other field is called Change Request Coordinator, and I want to automatically had in someones name to that field...
Mark & Adam thanks for the quick reply. The other field is called Change Request Coordinator, and I want to automatically had in someones name to that field...
Is there a reason that you aren't using the Assignee field for the Change Request Coordinator? Or is that a separate entity? I ask because using the Assignee...
Hello fellow FootPrints User Group members, We want to make the available problem types, categories, and symptoms in the Issue Information to be based on what...
Adam it actually is an separate entity, we don't necessarily want to assign that person the Coordinator should be doing that. I tried the JavaScript and that...
Rob, Instead of having your three-field dynamic dependency, make it a four-feild dependency where the first field is a two-choice dropdown: Contact is a: ...
Hi, Wally -- It sounds like you have a JavaScript-based solution, but, for what it is worth, the Dynamic SQL Field Mapper is described on pages 147 - 150 of ...
We have a daily report that returns among other things a chart and table of the count of assignees, since we have a large number of agents the chart only shows...
While I can't explain the logic without actually examining the code, I can offer an alternative. You can use tools like Crystal Reports to directly access the...
Jonathan, The intent is to stop an image from coming out that would have so many distinct values (bars or pie slices) that it grows to such width that it won't...
We had a problem that started last week with one user unable to edit messages, than it crept to another and now everyone has it. When you go to edit the frame...
Have you tried clearing the cache (deleting Temporary Internet Files) in Internet Explorer? You may have something corrupt getting cached. --On Monday, June...
To answer your last question, "what is the best way to automate this whole process", we use auto-add here so that we don't have to anticipate what users will...
Turns out it was my firewall eating the traffic. When I disabled the check it started working fine. ... Files) in ... <joshcrosby@...> ... edit ... you go ... ...
Hi all, I would like to have a friendly alert pop-up window appear when a dropdown field equals a cerain value. To make this a bit trickier, the dropdown...
We are using Luminis as our portal solution. Luminis is based upon uPortal. We want to create a Service Desk tab in Luminis and have users automatically be...
Hi, Rob -- Saying "Web server authentication can only authenticate to the local web server" is misleading. What actually happens is FootPrints leaves it up to...
Got a question regarding hyperlinks in Footprints. Often times our users will send emails to a project that contain a hyperlink to a shared network location....
Is there an easy way to make footprints useful on small screen handhelds like Treo's? Currently all the frames make it impractical. Kent schumann Hi, Rob -- ...
I am curious what others are doing as regards making survey results available to their agents. Do you allow your agents access to the survey project? Do you...
We auto-generate a report with summary and detailed information and make it available to analysts. It is all work. Honest communication is good for the...
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