Hi there! I am setting up FootPrints for the first time, and am looking to import data to the AB from a .csv file I have created using excel. I am using the...
It's ok. The problem is that all my boolean fields were either "On" or "Off", and (apparently) the checkbox function doesn't like capitalisation. I changed the...
Hi guys, Is there anyway that we could shorten the interval between email POPs so that we retrieval emails more often? also, is there anyway to determine if...
Hi Guys, We noticed that a few of our test emails were not coming into footprints, although they are arriving at the mailbox and are being picked up by...
We have set a MRlocalDefs variable for certain email addresses that get blocked as spam (these are emails automatically sent from machines which are sometimes...
We have the need to interface with clients who have their own ticketing systems. Question is this possible, how difficult etc. Given what we have on our plate...
Hi, does anyone know if it is possible to change what the URL says for the link to details that is placed in the email. It currently says "Click here to view...
You can do this under Administration -> Project -> Mail Preferences -> Configure Email Notification Templates At the very bottom are checkboxes for "Custom...
We've looked into this here at the University of Michigan, and, depending on what you want to do, it can be quite difficult. We have several groups that are...
Has anyone tried to use FP to track and reserver equipment or facilities? It wouldn't be hard to make a project to put what equpiment or the location...however...
You may want to consider entering your equipment in the address books, then your records would be the reservation itself. Probably with playing around with...
Hello All, We are trying to setup an escalation rule to run on existing tickets that are already in the system. The rule we are trying to setup is a time...
I am trying to set up an escalation which sends an email based on a due date. However, in this project, the due date does not need to be set by a user. It...
Thank you for your response, the issue is headed right where you went and didn't like the cost / time. We would like to open tickets and pass them directly to...
We are running FootPrints 7.0d3, and our escalations are not running as expected. These are time-based escalations. Has anyone had any troubles running...
... While I haven't been using them in the past, I'm planning on getting started on them. I took the examples the Unipress had and got most of them working,...
Does anyone have a document they can publish on setting up a New Hire Dependency? For example, you select "New Hire" from the Category drop-down field and a...
Has anyone been able to create an issue using the Web Services API? I've tried both Perl and PHP to create an issue, and I seem to be getting errors through...
I wonder if you're use of the '?' is causing the problem. Have you tried putting some other value in there? (appears to be the description field). I have been...
Hello, This issue was corrected in version 7.5. You can either upgrade to the latest 7.5 version of FootPrints or download a 7.0dx compatible patch. Please...
Thanks. I think my company is planning on upgrading to 7.5 in the coming weeks, so I will just wait for this to be installed and then this should work. ... ...
The report template just takes an HTML file and replaces keywords you place in the file with variables available from the project. There is a link to show you...
... the ... would ... You could try SLA's. You would make the Service Level field contain the "Criteria". You can also make QT's with the SLfield already...
Hi, we have email sent to a deleted agent by a recurring calendar appointment. a) can I do a search on appointments? Although I get notified by the ...
Does anybody know a way to allow customers to change the status of their issues in FootPrints? We want to close issues after a certain amount of time with no...
Has anyone done this and could possibly give me some pointers, currently I'm just trying to get it to work. Here's what I've tried to do with no success. I...
Karl, I would try using the full path for your perl script, instead of just noresponse.pl. BTW, what directory does the noresponse.pl reside in? Let us know ...
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