The report template just takes an HTML file and replaces keywords you place in the file with variables available from the project. There is a link to show you...
... the ... would ... You could try SLA's. You would make the Service Level field contain the "Criteria". You can also make QT's with the SLfield already...
Hi, we have email sent to a deleted agent by a recurring calendar appointment. a) can I do a search on appointments? Although I get notified by the ...
Does anybody know a way to allow customers to change the status of their issues in FootPrints? We want to close issues after a certain amount of time with no...
Has anyone done this and could possibly give me some pointers, currently I'm just trying to get it to work. Here's what I've tried to do with no success. I...
Karl, I would try using the full path for your perl script, instead of just noresponse.pl. BTW, what directory does the noresponse.pl reside in? Let us know ...
My mistake, you had already included the full path. I'll try running the script and let you know how I make out. Regards, David Reis Unipress Software ... ...
Karl, I ran the script that you enclosed in your email. FootPrints generated the output file in the d:\footprints\cgi directory. If you want it to appear in...
Hi all - Our incoming emails into Footprints will always have the phrase "Assistance Request" in the Title field. I have set up saved searches to find those...
All, We just discovered something rather disturbing and wanted to get feedback (or workarounds) from others. Here is the scenario: We have a support email...
I reported bug in February. The offered to implement this "feature" for $2K. They refused to view it as a bug, even though their own MRincoming.pl file...
Funny, We escalated this to Mark, after reporting it as a bug, and being told it wasn't a bug! Here was his response (which also wasn't very helpful): No one...
We have created SLAs based on priority. We recently added a new status called "Waiting on Customer Response" the escalations ignore this status. The problem...
The part about nobody ever asking for this is not true - ask them to refer to my Issue number 61001, which I just re-activated. On 8/10/2006 9:46 AM, Nancy...
Yes, we've brought up the issue as well. At least, I think we're talking about the same thing. If someone is CC'd on an e-mail to FP, it gets captured in the...
Yep, that is exactly what we are referring to. Can you please open a ticket regarding this issue, since Mark seems to think it hasn't been brought up in the...
We have a related and somewhat broader issue with SLAs in FP. But I think clarifying the purpose of SLAs is important. In the new 7.5 (we tested beta but...
Hello, I've noticed in 7.5 that the history of the issue will include other addresses that were in the To: field, hope that helps for now. ... open a ... been ...
I figured out a way to do what I was looking for in a round-about way. I set the default priority for all incoming jobs to be "Low". I then created an...
I want to change the URL of the Remote Control link in the agent toolbar that appears on the left side of FootPrints. We have a 3rd-party program that we use...
We have recently been experiencing the spell checker hanging in our Footprints. We are running 6.5c. After creating and submitting an issue, an "Error on Page"...
In Footprints 6.6, the URL is generated by the subroutine ToolbarButtonRemoteControl in MRtoolbarLib.pl. This might be sufficient for your needs, or you may...
I've seen this too and it usually popups being blocked by the web browser. I'm using 7.xx and it still happens. I normally have to lose my current work, shut...
Same issue here - v7.0d3. Very annoying. ________________________________ From: fpusergroup@yahoogroups.com [mailto:fpusergroup@yahoogroups.com] On Behalf Of...
... This is an issue caused by a recent Microsoft security update for Internet Explorer. This update invalidated previously valid javascript, affecting the...
No this issue has nothing to do with IE. I use Firefox on Linux and if you have any kind of popup blocking going on you get zero chance to correct the issue....
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