Jon, We changed some code to fix a recent Microsoft 'change' in IE which caused this problem. We have created Global Issue 67580 in the FootPrints Support...
FootPrints counts a First Call/Contact Resolution based on a ticked that is CREATED with a closed status. However, since email submissions must be edited to...
You can have a checkbox field that only shows up when the status is closed. The agent will then put a check in it if this is a newly created issue or is a...
I'm developing a project which will be used to capture the performance of the different critical systems in our organization (downtimes, failures, slowdowns...
Also, keep in mind that the Assigning structure within FootPrints is not by any means ideal for reporting. Assigning consists of a team and an individual...
I don't know if it will do what you want, but have you thought of using the SLA features for this purpose? --On Monday, September 11, 2006 6:28 PM +0000 Isaac...
Nick, While you can't do this with the built-in Auto Assignment, you can use Escalations to do assignment based on Status, or Priority. --On Tuesday, September...
I am getting a lot of angry emails from our customers stating that the email from our helpdesk is too confusing. They have a hard time determining what the...
Since FP allows you to customize the emails that are generated, I think a more appropriate approach would be to establish exactly what the complaints are. From...
Hello all, I am very new to footprints. I have plan to create a project. I have a sample project to work with. when I go to admin link I see the How I can...
I would like to thank you for your time and imput. We have addressed it in that way but the complaints are it looks plain and is not easy to read, per each...
It was brought to my desk that our management staff would like a system that could track software, hardware and facility agreements and contracts. I was...
We just setup an "IT Contract Tracker" project within Footprints for exactly this purpose a few months ago. We set it up with a new Footprints address book...
Hi Ingo Couple of questions.did you use the project wizard to create this project and do you have to have title, status etc?? I love the way this looks and it...
I recently retired a Footprints project by removing all customers and agents leaving only admins with access. This morning, several agents received emails...
Hi Ingo Couple of questionsdid you use the project wizard to create this project and do you have to have title, status etc?? I love the way this looks and it...
Jeff, My first thought would be spam sent to the project's address, where the From: was forged to be a distribution list the agents are a part of. If you have...
I am new to web services. we have installed 7.5 on a test server. can some one please help me understand how to work with web services with some sample code in...
This is EXACTLY what we are in need of too..we resolve our tickets before closing them and the Help Desk calls back on all Resolved..so at this point it is...
Our DBAs want to change our mysql table format from myisam to innodb for performance and maintenance reasons. Is anyone out there running Footprints on mysql...
Don, we tested this (on the latest version) and it doesn't appear to be working. Can you confirm if this was released? ________________________________ From:...
Issue: Customers cc'd on a ticket can not see the ticket after logging on to Footprints Does anyone else have this issue? Details: We want to secure...
We don't have the same secure setup that you describe, but we also really need CC:'s to be able to access the issues via web interface. We see it as having...
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