Hi all, Bit of a tricky one here and probobly not possible but i thought i'd ask just in case. I have a project set up for bug tracking in the piece of...
We are currently using a three level dependency tree. It is all defined in a Dependency Group call Spring2005. Is it possible to document that dependency...
Not positive this is what you want, but I think it may be: If you have enabled and configured incoming email, then you can send an email to footprints with the...
I don't know of a way to do it totally within footprints. You would probably have to use the "Execute external program" option located on the "Add Escalation"...
We have a problem where if a customer in a project does a search for an issue number which he or she does not have rights to view, instead of saying something...
Hi all, Been lurking for a while, figured I would try this question out here since it's not really a problem with FP but pilot error... We accidentally put...
... Seems unlikely, but whenever I've hit that error it's because I edited the file on a PC and forgot to tell it to leave UNIX style EOL (no <cr>). YMMV...
While this issue can't always be easily reproduced, it has been reported by a few other users as an intermittent issue. UniPress Support has a patch for it....
... I don't know of a way to do this from within FootPrints, but as a last resort you could always have your database administrator make the change directly to...
Here's the deal... We have multiple clients that have purchased subscription based products from us (such as anti-virus software)... These must be renewed on a...
If you use the calendar, but make a recurring appointment that is linked to a ticket (via a custom date/time field in your project), it will auto-create a...
... I think you can do this, but only for recurring appointments on the calendar. See pages 348 and 351 of the FootPrints Reference Manual for instructions. ...
Hello, I have a questions about tying two projects together. What I have done is this: - I have a single user log a ticket into our Helpdesk Project - Using...
We are putting up a project for helpdesk and issue tracking. Our group is divided into teams, a lan group that works with mostly desk top support and novell, a...
Hi, I've been trying to get the "Link to Detail" in the FootPrints email to work and have not had much success. Here is the situation. We use a custom login...
... Yes, this is working fine for us. Like you, we have a special authentication system, although ours is very different from what you describe. My advice...
If you are familiar with programming languages and databases, you can write a fairly short program which will dump the database into an XML file. By modifying...
... I agree, especially if you have a fairly small number of agents total (say, less than a dozen total amongst all teams). The alternative would be to have...
... That sounds right to me. When you enter the username and password, do the issue details then automatically appear? The direct detail links DO require...
Yes, the issue details do appear with the username and password. However, because it's a shared account, everyone has the same password. We are trying to avoid...
... I'm not sure if this is what you want, but on the page where you create or edit an escalation (Administration -> Project -> Escalations, then either edit...
Anyone ever come up with custom solution or clever workaround for something similar to this? Basically I want to emulate the same functionality as when an...
I appreciate your help, however, the link you suggest provides the information seen by the person I am sending the email to - it does not appear to affect the...
Mark, thanks for all your help. I've figured it out. There was a line of code in my MR customLogin.pl file that somehow got moved to the wrong place. That...
... Basically what it comes down to is that the web interface to FootPrints is more powerful than the email interface. On the one hand, this is a good thing...
Elaine: There is actually an MRlocalDefs option for this: $DISCARD_ON_ESC_COPY = 1; If you've never added a variable to the MRlocalDefs file before, please...
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