I think the issue of "always assigned" isn't really available in FP. I've addressed this issue from an alternate route. For an individual to "own" a ticket,...
I need to make a custom report template but have no idea how to go about it. i have seen the template creation instructions but cannot find an example. is it...
This may be a silly question but I can't find what I am looking for. Is there a way to make the contact information when submitting an issue required? Thanks ...
We are working a call center and are switching our old phone system (UCD) to a (ACD) Automatic Call Distribution. One of the main purposes behind this switch...
Ok, Here goes. We are using the centenial product to inventory our equipment in production, in the field and on the shelf. Does anyone know of a way to...
PLEASE stop spamming the footprints group. We try to get work done through this site and we are all makeing plenty of money and are all very educated folks....
I banned this user and the other spammer, deleted the offending messages, and I reported them to Yahoo. Most spam gets filtered, not sure how these got...
We are looking into integrating the Asset Manager product with Numara Software's Barcode solution to make this easier. I don't have a release date at this...
Hi i'm looking for a way to have the CC field in tickets automatically filled with one or two email address by default (always the same). FP hotline did'nt...
because in the quick ticket template there is not the CC field. ... From: Witbeck, Marty D To: fpusergroup@yahoogroups.com Sent: Monday, October 09, 2006 3:47...
or just a checkbox for a field called "Send Email to ...." and then the escalation is dependent on that. --On Monday, October 09, 2006 5:13 PM +0200 Nicolas...
Thanks for the response! That is a huge leap for all involved I am sure. For the small companies it would be a great tool but for the larger companies it ...
We have a unique setup with FootPrints. We are using a dynamic address book that is populated with each and all of our 5 applications user accounts. Our...
... Maybe I'm not quite following this, but it does seem a bit similar to our setup in that we have multiple applications sharing the same user database....
FootPrints only gives 3 choices for descriptions in an email, all, the most recent, or the first one. Is there a way to control the number of descriptions and...
Does anyone have any ideas on how to allow an outside vendor access to just one of our Footprints project? We would like to use the project for issues related...
I've been looking at the web services and database API looking for a method of creating user accounts (agent and customer) and assigning project membership...
All you have to do is create an ID and password for them to get in and limit their role to what you feel is appropriate. If you are not comfortable with this,...
There are a few things that can help you. Since you are using LDAP authentication, you don't have to create user IDs ahead of time. If you setup are...
Below is what is in the FootPrints help about integration with telephony. The system being on separate servers does not come into play, the local telephony...
Hi, When trying to create a ticket via email, one of our fields cuts off the text after 40 characters. I cannot find any settings that control min or max...
Hello all! I am trying to set up FP so one field will auto-populate based on the selection in a previous field (i.e. when dept is selected, 2nd field will...
... The only way I know of to accomplish this only helps out a single choice. You make the default choice of the 2nd field (from Field Maintenance) to be the...
Has anyone tried (and hopefully succeeded) with an ASP soap client. I know there are some aspx examples in the FP help, however these don't appear to be what...
If I have logged into Footprints and I need to connect and login to a development Footprints system the first login is disconnected. Is this an IE issue or a...
Either your mail client or mail server is wrapping the text to the next line before it gets into FootPrints. The FootPrints Help describes the method for...
Any FootPrints ID can only be logged into the system once. If you want to have multiple windows open with each in a different project, use CTRL-N or select...
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