I am a new user of FootPrints and recently imported a file that contained requests from a previous system. The problem is that when I imported it, all of the...
For data already imported, I think you need to go into the underlying database and change the value there. You can include the creation date in your import by...
Hello all, Just wanted to throw out in the community if anyone has any news if FootPrints will support Tabbed browsing, in addition to multiple windows for...
You can get this by configuring your web browser appropriately. For example, if you are using Firefox 2.0 on a Mac, go to Firefox -> Preferences -> Tabs and...
Has anyone successfully installed mod_perl for use with FootPrints on a UNIX server? We are installing the 7.5 upgrade and having troubles setting up mod_perl...
Is there a simple method to rename the status field entries? The screen for adding/removing status field entries doesn't offer a rename function. And if we add...
I am using MOD_PERL installation on SUN Solaris with Oracle server. I ... /etc/passwd apache:x:50102:50001::/usr/local/apache3:/bin/sh ... /etc/group ... ...
Hi Petr, Thanks for sharing all of your configuration information with me. Did you run into the warning message I posted below when first running the...
Yes, it is possible, I have been successfully been able to use tabbed browsing with Footprints. You will need the following: Firefox web browser Install the...
This is special HP-UX issue: ... if ($^O eq 'hpux' and ($USE_DSO or $USE_APXS) and $ld eq 'ld') { unless ($ccflags =~ /\+z/i) { my $switch = $] >= 5.006 ? 'A'...
Anyone experienced that either the agent or customer reply a FP email with file attachment but FP does not capture the file. Even in the History, there is NO...
I am installing mod_perl-2.0.2. However, I think I have come to the conclusion that I will need to recompile my perl installation based on this note from...
We are creating a static web page for customers and agents to access our Help services. We would like to have direct links to each of our FootPrints projects,...
We use URLs of the form http://servername/MRcgi/MRentrancePage.pl?PROJE CTID=1 but I'm not sure if this will work for you out of the box or not (we've done...
It is listed under administration>Customer Options - scroll to the bottom of the screen and you should see a link. There is a different link for each project....
Hello we try to open a ticket by clicking the mail that appears in emails received from footprints. Even if we are already logged in, the system ask us to...
Nicolas, That's within normal operation of FootPrints. I wish it would automatically open the ticket since my manager mentions that annoyance to me regularly. ...
Actually, I believe that this depends upon which authentication method you have configured FootPrints to use. We use FootPrint's support for Web Server...
Hi all! I'm new to FP & trying to set up my initial Problem-Category- Symptoms list. I know you can make an entire field to be either public or internal, but...
We are looking to open the eService portal of Footrints to the entire campus community in January 2007. Currently I have 11 projects configured for each of the...
HI everyone, I was asked to find out if there is a module in Footprints for Procurement/Purchasing. Has anyone heard if such a module for Footprints exists....
We have a couple projects here using the eService Customer Portal in FootPrints. What questions do you have about it? Most projects here tend not to use it,...
Mark, We have purchased access to the Right-Answers knowledge base and intent to advertise to the compus community at the begining of the spring semister that...
Hi All, Does anyone use the customer survey feature, for external customers? I know we need to create a seperate project, but other than that, I am not sure...
Can anyone give me some feedback on the historical report? We have gone around and around w/ the footprints team about how this report is supposed to work....
What would you like a "Procurement/Purchasing module" for FootPrints to do? FootPrints is not a business automation solution; if you are looking for one, you...
Yes, we use survey projects with extenal customers. To create a survey project, go to Administration -> System -> Projects and create a new project using the...
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