Does anyone have any thoughts on this issue? I am just want to be sure I make all the necessary changes when I "disconnect" one AB and "reconnect" another. ...
I refer you to this ticket 'solution' which I think addresses your question: Solution 14148 -- General Solution Information Title of Issue How to Link a...
Hi could you please share with me the color preferences of your footprints project ? I'm creatign a new one and I'd like to have a nice new color layout. Could...
Nicholas, Here is the layout of colors we use for our FP instance, system wide. Since our colors are Brown/Gold it can be challenging to make "nice" color...
I have an escalation rule which uses an "instant escalation upon editing of issue". The escalation rule triggers an escalation email. However, I can only get...
Karen, You probably need to select the Re-Escalate Ticket if it still matches... option. ___________ Jon Ramsey ________________________________ From:...
Hi, I am evaluating footprints for my company.We created a new project based on the asset requistion template. WE added an email address, and then footprints...
I'm in the works of taking a departments web-based (VB.net style ) reservation system and having it dump a record into FP. After some frustration I came up...
I've got a problem with an agent that constantly sets no agent on cases, so that he avoids having to take responsibility for a case. Because of escalation...
I would have to know more about your specific setup to give an exact answer. Some general answers are: 1. Create a new role for this agent and remove the role...
It sounds like the ID and password supplied to FootPrints to access the mail server is associated with an account that already has been used. FootPrints will...
Hi Did you get an answer to this one? We are just setting up a new project in FP and thought that we could use something like this for some "special users". ...
There is feature to allow agent to eidt Assignee or NOT allowed in user unser User Roles. Try to create an agent group without edit Assignee's right and assign...
Actually, I opened a ticket with Numara and below is the answer Tech Suppt gave. Sounds like if it is enough of a need to merit the cost of the consulting...
When generating a report containing a bar-graph, when the report generator gets more then 15 values it groups the remaining under an 'other' value. Is there...
If your manually running a report you can click on the graph and adjust some propertied from there. If you're auto-running a report...you don't have the...
We just started adding agent billing rates in one of our projects. But the time tracking reports and custom reports only show the cost for tickets that were...
Hi, We just load MS sercurity patch over the weekend, Footprints ask for input license (like new installation). OS Microsoft server 2003 STD, Footprints...
This sounds like the same feature that I would like to have, which would force an agent to add an assignee to an active ticket. There are other fields in...
We have a customer survey project where people are submitting customer satisfaction with our customer support. We would like to generate a report of the...
We have recently set up an LDAP Server and the Footprints Server. We are unable to get the footprints server to bind to the LDAP server. The LDAP server is...
Most the Footprints code base works through Perl code and Perl modules. A brief look at our Footprints 7.5 installation revealed that most of their code seems...
Is there anyone that has implemented ITIL on footprints and could share some information? We are also triing to integrate FOOTPRINTS and Microsoft MOM 2005 for...
I'm just wanting to know if anybody knows quickly which table stores the list of people who are on the list to receive an email when a new customer request has...
We would like to enable Agents to submit requests. Currently, it looks like if something is submitted by an agent, it is an "issue", which doesn't show up in...
This is not in the database. It is stored in the footprints\etc\mrprojects file. Look for the line for the project # in question and then look at the 12th...
FootPrints checks the e-mail adress of the user that submits an issue. If it belongs to an agent, it will assign that issue to that agent. If you change the...
I actually found a partial solution to this issue. By enabling cookies you can have FootPritns always log you in when you click on the email link. This option...
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