We have recently set up an LDAP Server and the Footprints Server. We are unable to get the footprints server to bind to the LDAP server. The LDAP server is...
Most the Footprints code base works through Perl code and Perl modules. A brief look at our Footprints 7.5 installation revealed that most of their code seems...
Is there anyone that has implemented ITIL on footprints and could share some information? We are also triing to integrate FOOTPRINTS and Microsoft MOM 2005 for...
I'm just wanting to know if anybody knows quickly which table stores the list of people who are on the list to receive an email when a new customer request has...
We would like to enable Agents to submit requests. Currently, it looks like if something is submitted by an agent, it is an "issue", which doesn't show up in...
This is not in the database. It is stored in the footprints\etc\mrprojects file. Look for the line for the project # in question and then look at the 12th...
FootPrints checks the e-mail adress of the user that submits an issue. If it belongs to an agent, it will assign that issue to that agent. If you change the...
I actually found a partial solution to this issue. By enabling cookies you can have FootPritns always log you in when you click on the email link. This option...
Thanks for the quick response. I guess I needed to be a little more detailed in my initial posting. Our problem is that we have some Agents who have problems...
Add the following line to all incoming e-mails: sender=email@... Then FootPrints will act as if the person listed as the sender submitted it and since...
Hi Still struggling with the Footprints setup … Is there an option to have a 24 hours display / entry for time fields or do we have to stick to AM/PM ? ...
The problem we're having has nothing to do with email. We would prefer that everybody use the web interface for all their interactions with footprints. The...
Create an escalation rule that changes the status from Open to Request when agents create a new issue. Don Cholish Numara Software ... list. Let ... will not...
Are we the ONLY IBM-AIX account attempting to use the Numara FootPrints Change Management Module? ================ When I CREATE a project using a template...
I have an escalation e-mail that's triggered by closing a ticket and is more informational by nature, and really do not want replies to it. Is there a way to...
Change your escalation email template to not format for replies. On the edit screen of the email template in question, click the edit button next to the...
With the help of Matt and Pat at Numara, we isolated the problem we think. They supplied a patch which has resolved the problem for the last 24 hours. Since I...
I have our FootPrints 7.0d3 system set up on a Linux Server with LDAP authentication on email address. We have web forms that end users can submit requests to...
I'll pass on answering #1, but you can review the code (MRincoming.pl to start) to see for yourself how the logic works. As for #2, mail logging should show...
About Free Education in EU.. Thousands of educational institutes of many European countries offer free education for every one. But every university and...
First off, FootPrints does not work with SASL encryption, although other encryption methods such as StartTLS and LDAPS are supported. Secondly, ensure that the...
Hello. I was reading through this thread, and am compelled to add some to the conversation. I am one of Wallace's coworkers in FootPrints Support, and I can...
Does anyone have any experience with setting up incoming email in Footprints to integrate with Lotus Notes? I asked out Lotus Administrator to setup an...
FootPrints will make a connection to the mail server(Lotus Domino), not the client(Lotus Notes) in order to pickup incoming email. The server just needs to be...
Hi: I would like to add the following: We currently have SASL working successfully with FootPrints in our lab. We are currently working with Aaron to see where...
Would like to send one reminder email to a customer with a ticket with a status of 'Scheduled' and follow up date within 3 business days. The ticket will more...
An Age based escalation will only run once ever on any issue. Make an age based escalation where the ticket ages 5 minutes, the status is 'Scheduled', and the...
Hi, This question is for people that use the survey functionality for external customers. Our customers use a variety of email services- many use outlook, but...
Hi, Here are some possibilities that may not solve the entire problem, but at least up your successful response rate: A) Instead of having the html form...
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