We have the exact same problem and it is really a hassle having to constantly instruct customers on how to download the survey for submittal. Some don't even...
In our next release, we plan to switch to a link method where the email contains a link to a web page that everyone can get to regardless of their email...
As of right now all that can be said is it will be available before the end of the year. We expect to have it more narrowed down as time goes on. Don Cholish ...
Thanks, Don. We got the patch and it doesn't help. I will look in the public database for other options though. Glad to hear this will be fixed in the next...
This project is setup to update customers with an application request ticket. They don't get notified on updates to the ticket (not many in this project)....
I've been using FP7.5 for a few months now and would like to expand our Issue sheet. I'm trying to setup a "New User" Master/subtask template where the manager...
Haven't tried it, but i wonder if you couldn't setup an escalation rule for each choice. The rules would create subtasks using pre-existing Master Quick...
I tried to do exactly the same thing. However, a string of subtasks is attached to a master task. This is a major lack of functionality that separates...
The way Matt mentioned is the way to go to get the functionality that is desired. I'm not sure what is meant by "However, a string of subtasks is attached to...
There is no specific feature in FPs currently for doing this. The best thing for you to do is just let the customers know how to login to this project and...
To be clear, you can get the desired functionality by following the procedure outlined below. Assume there are 10 possible programs/hardware choices for a new...
I've currently got footprints running on a Windows 2000 server using MS SQL as the database back-end. I currently use Postgres for my other database projects...
Like to hear from anyone successfully (or unsuccessfully) running on CentOS or RHEL (red hat enterprise linux)? And, did you migrate from fedora? Thanks...
On 2/6/2007 8:22 PM, Wayne Mery wrote: Like to hear from anyone successfully (or unsuccessfully) running on CentOS or RHEL (red hat enterprise linux)? And, did...
Did anyone ever find an answer to the question below. We seem to be having the same problem. We are unable to select a contact to CC: from the Address Book. ...
actionmcjaxson, What version are you on? We do have a patch (and sent the customer below the patch) for version 7.0d3. John Ossmann Numara Software FootPrints...
... I would have though that would no longer be the case given that Postgres and its ODBC driver are, as of 6 months ago, considered to be secure and stable on...
Paul, Unfortunately it is a little more complex than that. For us to put out an install for Windows/Postgres would require some development on our end and...
My deepest apologies. When I first looked at this functionality, it appeared to be that each master/subtask had to be an entire ticket. For example, you...
Global Issues are easily accessible within the Footprints system. I'd like to extend the list of Global Issues via an RSS feed. However, I am not a web...
we have an internal team of 6 users in a communications department that need to see the 'big picture' - all projects rolled up into one view. The existing...
Hello, I have been in contact with numera, but they haven't been able to help me with the following issue. I am trying to setup LDAP authentication for my...
Are there any thoughts on this topic? We are facing a similar situation where we want customers to be "Power Customers". Ultimately they can see and report...
I have an Agent who would like to be able to change the status of some items to Pending Public Solution or Pending Internal Solution. These statuses show up...
There is special meaning to those Statuses. he only way to get something in those Statuses is to create a Solution. When viewing a ticket, click "Add to KB" to...
Hi, I took a look at the Footprints and real world ITIL web cast. It's exaclty what we want to do with Footprints. Unfortunately, I am not seeing anything in...
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