Note that the eService Customer Portal doesn't currently support the roles (only the "classic" interface does). We hope to support roles in the portal in a...
I think I'm missing something, but the debug log doesn't even know what it is either. Pasted below is my log. Everything seems ok until it tries to create the...
Hi. Does anyone know a way to block or disable users who are cc'd to reply back to FP? Obviously, it causes grief because each time we get a reply from...
Dan, Because the cc's happen outside Footprints, Footprints has no control over them. The response from a cc: looks just like any other email as far as ...
This issue has been a significant complaint from our 400+ agents, too. We spent some time looking at it here. The short answer is, I don't know of any way to...
There is an MRlocalDefs variable that may help with this, but may not be feasible in your situation. Any emails that FootPrints receives where the FPs email...
Is there a list somewhere of all the variables in MRlocalDefs? It seems like there might be some useful features that can be configured that way. Clay ... not ...
There currently is no option for this. You might want to look into what browser font your customers are using and make it larger. Obviously, if these aren't...
Unfortunately, a lot of these are not fully tested and documented like real FootPrints features. Releasing these all out could turn into a mess for some...
We imported several CSV files based on Roles. When we click the pulldown box displaying Agent Names, they display in the order that they were impoted and not...
Hi, I am trying to use the customer survey option of footprints to get the feedback of the customers. But i want all the survey to be included in the body of...
Hi, I'm trying to use the built-in time tracking report, but I'm having a problem. I want time tracking data for a specific team, for a specific time period, ...
Try saving the report and then setting it up as an autorun report. You won't have to worry about the web server timing out at that point, and it could be...
I have two project setup. If a customer signs in it always add to the frist project (which I believe is the default). How do I change so the new user can use...
Hello all, Has anyone played with trying to get apache mod_perl to pre-compile chunks of the footprints code? I've just started looking into this, and it...
Numara Software has tested mod_perl on both Linux and Sun Solaris systems extensively. Directions for building and testing mod_perl for Linux and Unix are...
Under Administration | System | Auto Add Customers, you can change the default project and add any additional projects you want the newly added customers to...
I understand that there are email commands that agents may utilize to update specific portions of a service request via email. Such as: * Status=nameofstatus *...
Hi All, quick question. Is there a setting to hide the knowledge base button from agents or just disable the knowledgebase all together so the button doesn't...
Cesar, Just install FootPrints on an https server. There is no need to do anything else. There are many people currently doing this. Just change your...
Don, When most people try to get to the URL for the site, they will automatically be sent to the login screen, which will be listening onport 80. I want the...
First you want to recreate the 5 FootPrints virtual directories on your port 443 website in IIS. Also make sure the perl mapping is setup on the 443 website...
Follow the instructions for installing FootPrints. When the instructions tell you to add a bunch of lines to your Apache HTTPD configuration file (usually...
We are running redhat linux as4 with apache 2.0 Here are some of the relevant lines in web set up. I may have missed some lines as I did a quick cut and paste....
Hi, Does any one has any idea of this issue? Regards Kapil Note: forwarded message attached. ... Here’s a new way to find what you're looking for - Yahoo!...
Kapil, We have the same issue. The option of HTML in emails displaying as an attachment or in the body of the message is a setting on each email client. Many...
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