Hi all, We are planning on upgrading FP from 7.0 to 7.5 version, however we would like to upgrade the hardware (PC) as well. For the database, we use MSSQL....
Ronnie, Contact Numara support about this. I suspect they'll be able to provide you with a document that describes the process for doing this. Is the MSSQL ...
I am also receiving this complaint. Is there any way for footprints to do this without allowing users to "remember my password". I would still like the...
No advice, but we would like this functionality as well. - colleen Colleen M. Ward AIM: AIM Colleen Phone: (703)947-2980 ________________________________ ...
Hi all, I thought I remembered seeing something about this but my search of the archives and Numara's KB didn't turn up an answer. We have some issues that are...
We created a confidential notes section in each ticket..that is not available to the public.. Hope that helps. Melissa Jackman Manager - Help Desk 412-396-4453...
We are getting the following error when trying to list assets from Footprints: Web Control Center Error This page displays the details of an internal error....
128 There has been a FootPrints error. This could be caused by an error in the configuration of your system or an unknown internal error. This error has been...
Hello there, My experiences with webservices creating issues into footprints by my webform was sucessifully. But I tried also to fill AB fields. Unfortunatly I...
We changed our default "from" email address in active directory. Now I want to know if there's an easy way to go through all users and set that email address...
Hello,
Has anyone out there experienced their Footprints SQL database going
into Single-User mode during a backup and staying in Single-User mode
after the...
Is there a way to paste a link to the footprint issue in an e-mail address? I would like to be able to send an e-mail and reference the issue and have it too...
Wally, Try : http://yourserver.com/MRcgi/MRlogin.pl?PROJECTID=343&DOWHAT=JUMPTOTICKET&MR=88&DIRECTLOGIN=1 (MR is the ticket #) They'll still be required to...
Rob thanks for the information but I don't understand. I need to type that in every time and relace Mr with the issue number? I was actually kinda hopeing...
Wally, Each and every email that FootPrints sends out can include a link back to the issue in the body of the email. Is this what you are looking to do? If...
Shan, You can change all the agent email addresses in the footprints/etc/MRpasswd file. Make sure to make a backup before editing. As far as everyone in the...
Hello, I assume this has resolved itself or you contacted FootPrints Support to help you resolve this issue as you would have been down for 3 days otherwise....
I am looking for a way to use footprints and outlook calendar & tasks together. I want to be able to assign issues with footprints but have it when the...
Hi everyone, Has anyone setup a new character or numeric field that contains a default value when a new issue is created ? One of our departments would like...
Hi all, Does anyone know any way to include the query's title in the subject of the emails sent in the escalations? I find that just the tags ISSUE= PROJ= is...
Hi all, Does anyone know a method to link two projects in two different servers? I mean, if a user creates a ticket in one of them, a copy of the ticket would...
Jose, I'm sure you could program some email or web services integration between the 2, but what is your goal for this? Do you just want to have a back-up or...
Has anyone tried using a separate field in Footprints for user correspondance so users are not emailed every update that is made to the default description...
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