When we create charts using the "Subtotal By" metric, footprints creates a group of multiple charts. It seems there is no way to click this and bring up the...
I cannot find a way of allowing the customers to see the priority of their issue. I have looked in the "Customer Fields Displayed and Ordering" field, but do...
Are you talking about through the web interface or in email notification? If you are talking about the web interface, are you using the eService customer...
Yes, my apologies for not giving all the background. I am speaking of the web interface, we do not have the eService checkbox checked, so I assume that means...
Hi! I'm a very new Footprints user (and a Yahoo! Groups user) and need some help with editing existing items in Footprints. I find that when I open an item and...
You can enable a permission in Roles for "Edit Most Recent Description". Once enabled, agents assigned to that role can go to My Preferences and enable for...
Thanks for the feedback. We're wanting to use projects as a sort of sandbox area for developing KB solutions and will then import them into the actual KB. We...
When a ticket has one of the Solution statuses, Footprints behaves differently. The Description field is editable, regardless of the "Edit Most Recent...
And don't forget to make use of the "pending" solution statuses so that you can designate approvers and go through your proofing process. to help get you...
Yes, FootPrints has a built-in feature that accomplishes exactly what you are trying to do in a separate project. Go to "Chapter 8:Using Numara FootPrints |...
Yes, my apologies for not giving all the background. I am speaking of the web interface, we do not have the eService checkbox checked, so I assume that means...
Todd, There is a role option for customers that allows them to set the priority themselves when creating a new Issue. This role option also allows them to see...
This is all done on the Administration | Project | Field Maintenance page. You could create/edit fields, customize the order they appear and make them visible...
Hello, This should be included in the default email configuration that FootPrints sends. You can turn it on/off under Administration | Project | Mail...
... information. ... Hi, We have it set up so that customers only get notification when the status is "Open". I then have an escalation which immediately...
Hello, This user group is designed to assist with the Numara FootPrints application, not Track-It!. You can contact the Track-It! support group by visiting ...
Does the file exist? What are the security settings on it? On your Footprints and Footprints\cgi directories? Your web server account will need full access to...
Hi Adam, many thanks for your questions and comments. I solved this issue with help from support this is if the owner of the IIS web server (IUSR_MACHINENAME)...
When we have complex (multiple screen) popups and make a change in them we frequently get an error "CGI Timeout The Specified CGI application exceeded the...
Is it possible to set the Primary Assignee via an email ? I've successfully set fields such as status and assignee but can't get the Footprint's parser to...
We are running Windows 2003 with IIS 6.0. Our database is Oracle. ... for your ... <james.macfarland@...> ... in them ... application ... the ... unless ... ...
Is it possible to edit/modify keyword searches in Footprints such that there is an "approved" list of acceptable terms and keywords? What I have read so far in...
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