I am running Track It 7.0 Enterprise Edition. I have some inventory information in csv format that i need to put into the Inventory section of track it. My...
How can we pass the field values from a text field to show in another text field? Our other option would be to allow the same text field to be shared by two...
You can have an escalation set the values based on other fields. From the FootPrints FAQs: ################### Problem: You would like to unset the value of a...
Bret, %%PROJID%% is a variable and FootPrints will insert the current project ID. You could specify a specific ID if you wanted to change a variable in a...
Hi ! That it's the same problem that I'm having now...if an Agent 2nd level "open" and incident by mail it gets assigned to them...so We (first level) don't...
I want to capture (date & timestamp) when the assignee edits the ticket. I would like to report against the varinace of that action and what is expected in...
Hello, FootPrints does capture with a date, time, and user stamp, every edit to the ticket. This information is kept in the history. You can include the...
Hi again, Is there anyone who can help me with this one? It's almost one month since I first posted this query, but so far nobody answered and my clients start...
I think everyone had assumed you contacted the support department and were just hoping someone in the user group could get back to you more immediately. I'm...
I am trying to edit my preferences so that my home page will display "Open" items and I want them to sort by "Date of Last Edit". It will not sort by the last...
If you are referring to the agent view, create and save a search that displays the correct items in the correct order. Then use the my preferences option to...
Is there a way to re-arrange the way the email notifications look? Specifically I am looking to move the resolution to the top so that our users can see it...
Yes. Go to Administration -> Project -> Mail Preferences -> Configure Email Notification Templates. At the bottom, there are rows of checkboxes for "Custom...
Hello, I am trying to create a column and row report for certain ticket types that includes the following details: - Issue Number - Date/ time Submitted -...
Hi everyone, I was wondering if there are any details on how the "View issue in browser" email link is generated? We have web apps that use the API and it...
You want to refer to Knowledge Base article 46930 in the Numara FootPrints support project. I will attempt to reproduce the advice in the KB article by giving...
Don, Is there also a way to build a "Subscribe to this Global Ticket" link that can be sent out with downtime notices? On 6/25/2007 2:25 PM, d_cholish wrote: ...
Hello, As you noticed there is an option for "Date Closed", but no option for "Time Closed". If you need the time of the day in the report you can use the...
Unfortunately, subscribing to a global requires the user to be logged into the system since they can't subscribe anonymously. Probably best to just give them...
Hi ! I've that problem... I have in my company a lot of Teams... and everytime I assign a incident to a Team, with an Escalation where we select a estate that...
Hi ! I don't know where more to look... When the Agents reply to a incident via mail they receive a mail with the update... I have put in email preferences not...
A practical resolution to some of some email notification problems primary and backup assignees is to train assignees to use email rules. Option 1 Email both...
Thanks for the answer - I'll have a look at it... I've added to the HTML email in the Header the Trasfer group so I supose that now at least they know if they...
I've more information regarding that problem... It seems that is in the Team what is causing the problem...I have marked allways so for every change made by...
I'm not really sure what your actually looking for the system to do so I will focus on explaining how to overcome your initial problem which was an agent...
I understand we can use parameter such as $ALTERNATE_LOGOUT_URL_GROUP {ProjectNumber} = "http://joe.com" in the MRLocaldef file to control the logout screen...
Thanks for the reply ! All that parameters are set so I don't belive that was the cause of that strange mail -but your explanation clarify a bit more how it...
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