I am using the eService Portal for my customers to be able to view and submit projects to our Footprints Projects project. All of our projects have subtasks....
Is it possible to attach to an Email Notification Template an HTML form which is dynamically assigned Issue specific information at the time of being sent? ...
When emails are sent for a Change Management process, is there a way to send out the name of the project (instead of the project ID)in the email title? The...
Is it possible to set custom fields via email ? While I can set default fields (e.g. assignees and status) by email, when I try to set custom ones they are...
The obvious works ! Can't think why I didn't try this in the first place L Mark From: fpusergroup@yahoogroups.com [mailto:fpusergroup@yahoogroups.com] On...
Is there a way to rearrange the order of the sections in Survey emails? I would like to move the Comments field just below the Survey Information section. Any...
Glenn, I definitely would not use the word "easy" in any answer that is given on this. I would start by making a copy of MRDetails and modify it as you see...
Nick, I tried this on a FootPrints 7.5a1 and I was successful. I gave it a specific email address instead of using a variable, but that shouldn't matter since...
You could do 1 of 2 things that are coming to my mind at this moment. 1. Create a Knowledge Base article for each active Master Issue describing what the mater...
I would recommend playing around with web services in order to customize such a form. The HTML form is designed to register a new issue, you could also try...
This is currently not a feature for CM emails. I would suggest putting the name of the project in the Process or Phase and then using 1 of those variables in...
I just implemented this myself. All it requires is a basic understanding of HTML. You have to modify the footprints\db\MASTERx\MR\_SURVEY_response.html file...
I think Numera needs to create a web services interface from which a ticket can be created or edited. The interface would look like the current edit window but...
What you're talking about is not a web service, it's an alternative style of web interface for end users. A web service defines an API that other programs use...
I was able to determine a way to make this work. When posting the variables back to FootPrints, I just needed to set "TITLE" equal to what would be the...
Up to last week in the Report section of my Change Management Project, I had an option called "Change Management". This morning it's missing. I think it's a...
Hi - I am looking for other university/college Footprints customers to share best practices and discuss HEI specific challenges. Regards! Dena Smith Capital...
We implemented footprints and would be willing to share our successes and issues..my email address is jackman@.... From: fpusergroup@yahoogroups.com...
Same here. Contact us at footprints-project-team@..., or call me at +1 734 763 0476 (I'm one of the system administrators) or Adam at +1 734 936 8368...
I would like to be able to set the title with an escalation using mrSetField.pl. I am not having any luck. Based on other fields, I would like to build the...
I think you need to use mrChange.pl to set the Title field. It takes the request number and the new title as parameters - include the Title string in quotes if...
... Thanks for looking into it. I'll give it another go, maybe it's something with the FP version, but that seems strange, it's probably something I'm doing,...
Adam, When I try the following command: #!/bin/ksh FP_PERL=/usr/local/footprints/footprints_perl/bin/perl TITLE_UPDATE=/usr/local/footprints/bin/mrChange.pl ...
John, Please look at the Footprints documentation (I think you'll find this in the Reference Manual) for the CGI program documentation. You need to set up some...
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